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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
735 Reviews

735 Reviews of Safford Brown Kia Manassas - Service Center

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June 19, 2023

Excellent service, excellent facilities,, gray customer service, really kind people, and quality service and products, I definitely recommend Stafford Kia Manassas More

by GUSTAVOHOSSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to write about your experience with us! At Safford Brown Kia Manassas, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

June 17, 2023

Best service department compared to Koons and Safford. A very clean, spacious, and accommodating waiting area. More

by LAURABLAURITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Safford Brown Kia Manassas responded

We appreciate your marvelous feedback, Laura. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Team at Safford Brown Kia Manassas

June 16, 2023

Wait was really long- was told that is common for electrical issues but after 3 hours still have to go back for a two hour repair. Everyone was nice but I think I would have gone somewhere for coffee More

by mnovecosky
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Team at Safford Brown Kia Manassas

June 16, 2023

Michelle is very knowledgeable about her job and she provided me with some helpful information that I can use on my next visit. Michelle is exceptionally helpful and tentative to everyone issue. She is More

by blksci1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Safford Brown Kia Manassas responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

June 16, 2023

I was offered a payment plan, which made affording my service easier. The experience was great! Michelle is great! The only problem was that it did take a couple of days for the parts to be ordered and t More

by graceofori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Safford Brown Kia Manassas responded

We do apologize for the initial difficulties you experienced. We are glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, The Team at Safford Brown Kia Manassas

June 16, 2023

They are very professional, and get the service done in a timely manner. Thank you More

by James.r.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for sharing this great feedback with us, James. We feel our service department is what makes Safford Brown Kia Manassas special. Reviews like yours help us to make sure that we are continuing to provide our customers with the friendly, quick, and comfortable service experience that our dealership is known for. We are glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Team at Safford Brown Kia Manassas

June 16, 2023

The service department is great! It was easy to make an appointment and the work was completed within the estimated time. More

by ykandn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

June 15, 2023

I absolutely recommend this dealership for any service in your car. Very nice employees and make you feel at home More

by NICK_LOLLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Safford Brown Kia Manassas responded

Nick, we cannot thank you enough for your wonderful review of Safford Brown Kia Manassas and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Team at Safford Brown Kia Manassas

June 15, 2023

I have purchased 3 vehicles from Safford Brown Kia, if I didn't have a great experience the first time, I wouldn't have returned. Staff is always great, informative and helpful. More

by catherinegoodyear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Henderson, Kevin Shin, Claudia Solito, Leo Conley
Jun 21, 2023 -

Safford Brown Kia Manassas responded

Catherine, it was a pleasure to read about your third car-buying experience at Safford Brown Kia Manassas. Congratulations on your new ride! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Team at Safford Brown Kia Manassas

June 13, 2023

It’s very friendly. We always take our car in and we either wait ( which is comfortable) or they make sure we have a ride home. More

by CARLENE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Safford Brown Kia Manassas responded

Carlene, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Team at Safford Brown Kia Manassas

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