Safford Brown Kia Manassas - Service Center

Michele did a great job in inspecting my brand new Kia Telluride 2023. Highly recommended! Telluride 2023. Highly recommended! More

No issues or complaints. Helpful and easy to talk to. Thank you for all the help and info Helpful and easy to talk to. Thank you for all the help and info More

Thought JK did a great job. Knew what would need to be done and that’s what he had done. Kept me informed through the process. Knew what would need to be done and that’s what he had done. Kept me informed through the process. More

The wait is longer than told it would be and Have had better service elsewhere better service elsewhere More

Really good working with Khalid Mirzad. Very profesional and to the point. I would work with him again if I were purchasing another vehicle. Very profesional and to the point. I would work with him again if I were purchasing another vehicle. More

Jonathan at Safford Kia in Manassas had great communication skills. Good visit. When bring in my car again if necessary. communication skills. Good visit. When bring in my car again if necessary. More

Customer service was outstanding! Completion of service and complete resolution achieved as always! Love the persistent updates provided and a cleaner car through their auto detail co Completion of service and complete resolution achieved as always! Love the persistent updates provided and a cleaner car through their auto detail complimentary service when returning home. More

Easy to schedule an appointment. Appreciated: 1. Appointment confirmation call (weird it came from an unidentified 540 area code number, though). 2. Follow up call to ask for appro Appreciated: 1. Appointment confirmation call (weird it came from an unidentified 540 area code number, though). 2. Follow up call to ask for approval of services (I didn't see text). 3. Cashier willing to stay extra 15-20 minutes to guarantee I was able to pick up my vehicle. Service Advisor was fine - polite, honest. Not particularly spectacular, but satisfactory. One of main reasons I brought vehicle in (for safety inspection) was left off of service order. Had to bring to their attention for it to be done. Trouble using text link to pay. It had to be resent, but, I had to wait a while on phone to get resolve. No one knew if you all offer a porter service (send someone to pick up and return vehicle (like they do at Kia of Woodbridge)). Was transfered several times to still only get uncertain answer. This service would be greatly appreciated - I am mother of small children. Can be complicated to coordinate dropping off/picking up vehicle around child care availability and your hours of operation. More

The original reason I made this appointment was to have my state inspection complete. I also got an oil change and 3 recalls complete. I left my car there overeight and I was called at eleven a m and told my state inspection complete. I also got an oil change and 3 recalls complete. I left my car there overeight and I was called at eleven a m and told that all services were complete. When I Came to pick it up. At 1? O'clock it. Was not wasked well and had not been vacuumed. I live an hour and a half from this location. When I was halfway home I realized that the state inspection sticker had not been changed when I called I was told they did not complete the state inspection so. I had to turn around and go back to the location to have it complete. I was very upset. More

The service was excellent. Very timely to enable me roll out on my birthday. Please keep up the good customer service. Very timely to enable me roll out on my birthday. Please keep up the good customer service. More