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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
735 Reviews

735 Reviews of Safford Brown Kia Manassas - Service Center

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May 22, 2023

Michelle Bolden is always so friendly and she makes sure I'm updated on what is going on regarding the service to my vehicle. She is knowledgeable about my car, and always walks me to my car when it's ready More

by CATHYKYSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Safford Brown Kia Manassas responded

Hi Cathy, and thanks for the great feedback! We're very happy that Michelle was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Team at Safford Brown Kia Manassas

May 21, 2023

This was a very professional service, but it took 2 hours just to get an oil change and a state inspection. I know they are very busy, but I did make an appointment so that I could be assured of when my car More

by BRAINYSMILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Safford Brown Kia Manassas responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Team at Safford Brown Kia Manassas

May 19, 2023

Good experience . Happy with service. Would be happy to have my vCard serviced there again More

by CHRISTOPHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department guy
May 24, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

May 18, 2023

Great customer service and knowledgeable. Also they go above and beyond for the customer . Great job SAFFORD BROWN KIA! More

by eanthony625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Conley
May 17, 2023

Service was what I expected. But I am not too thrilled with required comments minimum.. More

by hudsonva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

They were very friendly during my entire visit and they were very helpful in setting up my follow up appointment More

by Coreyportell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023

Always clean and staff is attentive. Just wish that service was faster. No other issues. More

by RSCHRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023

Excellence in customer service. Michele kept me abreast during the visit. She always makes me feel valued. More

by KAREKEL81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023

Great service and service manager was great will do all my service there in the future More

by ltrainor10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023

Jonathon took care of me. I came for a tire replacement for my Telluride. The technician worked on my car and had the new tire on the car in no time. My vehicle was cleaned an More

by gunthermorse611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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