Safford Brown Mazda Chantilly

Everything was great, fast and efficient. They explained the whole process very well and the waiting time wasn't long at all. Plus I love their coffee machine 😃 They explained the whole process very well and the waiting time wasn't long at all. Plus I love their coffee machine 😃 More

I'm incredibly frustrated with my recent service at Safford Brown Mazda Chantilly. I felt like a number, not a customer. They seem to only do the bare minimum and don't show any genuine care. The pr Safford Brown Mazda Chantilly. I felt like a number, not a customer. They seem to only do the bare minimum and don't show any genuine care. The process was a mess: The mobile app constantly reminds you that service is due, but you can't actually schedule an appointment with it and the system keeps sending reminders even after you're booked. Once I dropped off my car, the inattentiveness was obvious: No complimentary wash or vacuum. The worst part was finding the driver's seat cover left open after the work—I had to ask them to close it! It just showed a complete lack of a final quality check. To top it off, a simple maintenance job quoted at one hour ended up taking far longer. The staff gave me one bad time estimate after another, showing they don't value my time. I waited while the car was in service since the dealership does not off Uber/Lyft or pickup/drop off ride service from home/work. It was a truly careless and disappointing experience. More

Carlos is consistently excellent. He explains everything and what additional options are available to me when I come in for services. He sets expectations and ALWAYS delivers on his w He explains everything and what additional options are available to me when I come in for services. He sets expectations and ALWAYS delivers on his word. Amazing employee who has gained my trust when dealing with Safford Brown Mazda! More

Carlos has always given A plus service when he's my representative in the service department!! representative in the service department!! More

I brought my car in for regular service as well as a problem I was having. They did a good job fixing it, but it had to stay at the dealer for 2 days because they did not pay attention to my first compl problem I was having. They did a good job fixing it, but it had to stay at the dealer for 2 days because they did not pay attention to my first complaint and had to reevaluate the second day. More

Staff is very professional and courteous. Good quality of work. Highly recommend buying and having your car serviced at this dealership. Good quality of work. Highly recommend buying and having your car serviced at this dealership. More

Carlos Helena is always approachable, responsive, and helpful in getting my wonderful 2022 CX5 serviced and keeping my car up to date! helpful in getting my wonderful 2022 CX5 serviced and keeping my car up to date! More

Everyone in the service department is very nice. We appreciate the videos so we know what they find. We appreciate the videos so we know what they find. More

Professional procedures and soundly organized processes. The staff was highly competent, very courteous and respectful. The staff was highly competent, very courteous and respectful. More

Awesome! Took my vehicle in right away and was serviced and provided to me very quickly! Took my vehicle in right away and was serviced and provided to me very quickly! More