Safford Brown Mazda Chantilly - Service Center

I took my 2010 Mazda3 in to have a suspicious noise looked at. I had 33,000 miles on the car and the warranty was coming due soon. I had my brother-in-law give a brief diagnosis of the noise (a mecha looked at. I had 33,000 miles on the car and the warranty was coming due soon. I had my brother-in-law give a brief diagnosis of the noise (a mechanic, but who doesn't "know a guy"?). I took the car in, relayed the possible problem and waited for the car. It took about 30 minutes and the service manager told me they could not replicate the noise because the car had warmed up. I expected this, and rescheduled to drop the car off at night so it could be looked at the next morning, thus ensuring the car would be cold enough to replicate the sound. The car was dropped off on a Tuesday night to be checked Wednesday morning. As it was just a diagnosis I was expecting a phone call by lunch. When I got no call whatsoever by 5:00pm, I drove up there to see what was going on. I figured either way I'd be getting my car back or be in a rental if they needed the car another day. After Rob (the service manager) checked with his tech for 10 minutes, he came back to inform me that they hadn't even touched my car that day, no one had looked at it. Credit where credit is due, I appreciate his honesty and not B.S.-ing me. They had two techs call in, were short hand and over booked. BUT, they couldn't get me in a loaner. I already had to re-arrange schedules in order to be without a car that day. I was infuriated that my entire day was wasted and with absolutely zero to show for it. In any market, from car service to fast food, this is ridiculously unacceptable. He apologized, and I felt he genuinely was sorry, but what can you do? In fast food, you'd get a free meal...here? I can't get a free car, my whole day was wasted and my car wasn't even fixed. Now I'm running out of warranty miles to get this taken care of and there hasn't been so much as a follow up from them to see if they could help. I bought the car from them and the sale was great. Their service is clearly under-managed and lacking. More

From service to sales, this is a dealership you should avoid at all cost. In June, I took my Mazda 6 to have a check engine light resolved. They replaced an intake boot and gave the car back. Two days avoid at all cost. In June, I took my Mazda 6 to have a check engine light resolved. They replaced an intake boot and gave the car back. Two days later, the car died in traffic and I had to have it towed back to the dealer. The service advisor said he thought they may have inadvertently damaged a water valve causing the motor to overheat. They allegedly fixed it and certified it as road worthy. Two days and less than 40 miles later it died again. The verdict this time was that the head gasket was blown and the engine was ruined. The original service advsior? FIRED. This painful process took weeks and required lots of negotiation with the "main office" since they provided the diagnostic work for free. After more negotiation the dealership said they would put us into another car at "employee cost". We went to look at a few and selected a Honda Accord, but their "employee cost" was ridiculous. When we objected to the initial deal they tried to get us to sign up for A LEASE. Unbelievable. After more negotiation, we settled on an acceptable price. We went to close the deal today only to learn that they had sold the vehicle out from under us while we were actively negotiating the deal. Bottom line, steer clear of this dealership. They're disinterested, non-communicative, and indifferent to customer service. Total time investment on my part? Two months. Shop somewhere else and save yourself the hassle. More

I took my Mazda MPV in for service on 14 August due to I took my Mazda MPV in for service on 14 August due to engine stalling. The service shop diagnosed the issue and advised that it needed an indu I took my Mazda MPV in for service on 14 August due to engine stalling. The service shop diagnosed the issue and advised that it needed an induction service and fuel cleaning to fix the problem at a cost of $520. I was fine with that cost, but after the repair was completed they said, well that didn't fix the problem and now it needs, a new exhaust gasket and new exhaust manifold, new sensors, etc. etc. at a cost of around $2900. I clearly told the service shop earlier that I did not want to spend a lot of money considering the age of the vehicle and that I would prefer to invest my money in a newer vehicle. Earlier they said that the van was in good shape and mechanically sound and just needed minor repairs. This was the third service call over the past 4 months, and in which I previously spent $1600 for the repairs. On top of that, it took them 3 days for the inept repair job. In driving the van after repairs, it is in worse condition and now shows check engine light. Prior to the repairs there was no check engine light showing. Brown's Mazda, engages in a very dishonest and deceptive practice of advising that your car can be easily repaired at a nominal cost, and then they come back later and advise, its needs more repairs, codes are showing bad and you get hit with a very expensive repair bill. My recommendation is to not use Browns Chantilly Service to have any car serviced or repaired. My son recently bought a new Mazda from this location and had I known how bad and dishonest the business was, I would have asked him to purchase elsewhere. Be advised also, that once you bring the issue to their attention, they disregard your concerns and Brown's Chantilly clearly show that they do not care. More

I thought Joon Ko was very friendly, polite and made me feel comfortable in a place where I normally wouldn't. My husband and I have always had excellent customer service since the day we drove my new Mazd feel comfortable in a place where I normally wouldn't. My husband and I have always had excellent customer service since the day we drove my new Mazda of the lot. More

I came in without a appointment and they took me right away and had my 7,500 mile service done in no time. AND the Price was only $29.99. Way less than I expected from a dealership. Allen and his team away and had my 7,500 mile service done in no time. AND the Price was only $29.99. Way less than I expected from a dealership. Allen and his team were very easy to work with. I will definetly return. TW More