Safford Brown Mazda Fairfax

I brought my Mazda to Chantilly Mazda when it started to make noises when applying the brakes. Chantilly tried multiple times (I dropped off my car about 4 times for the same issue) to fix it and finally sa make noises when applying the brakes. Chantilly tried multiple times (I dropped off my car about 4 times for the same issue) to fix it and finally said they didn't know what was wrong, maybe try taking it somewhere else. I went to Fairfax where the technicians were able to identity the problem right away and fix it quickly. They provided me with a loaner car and the customer service was excellent. They even called the next day to check to make sure everything was ok. I was very upset with my Mazda experience in Chantilly and was starting to regret buying a Mazda. The Fairfax team changed my opinion of Mazda and I will definitely be taking it there from now on. Great experience with Fairfax Mazda! More

I had a great experience buying a new car (with a trade-in) at this dealership - twice! Both times I got the price I wanted after doing a little research, and prompt and courteous service. Most rec trade-in) at this dealership - twice! Both times I got the price I wanted after doing a little research, and prompt and courteous service. Most recently they helped me out of a problem with a Mazda I had purchased at another, closer dealership, whose service was very poor. After a week of frustration dealing with a new car with mechanical problems without satisfaction from the other dealer, I drove to Brown's, explained the situation, and walked out with a new car in an hour. More

On Friday, 5/17, since we still had not heard from Brown's Cars, my husband called them again. Bob told my husband that he sold the car to someone else and that we should have known other people woul Brown's Cars, my husband called them again. Bob told my husband that he sold the car to someone else and that we should have known other people would be looking at the car. While we should have known that something was fishy when Bob didn't want to take our deposit, we trusted Bob and Nasif based on Brown's supposedly decent reputation and Bob's handshake. Evidently, Brown's Cars Auto Group has very little regard for customers and for their own reputation. I wouldn't trust buying any car from them at this point. If they don't even care enough about earning NEW customers, I can't imagine what they do to existing customers that take their cars to Browns for any type of work. Since they outright LIE to customers, I would be very hesitant about trusting anything they were to tell me about repairs or work that they suggest for the car. STAY AWAY FROM BROWN'S CARS AUTO GROUP!!!!!!! They have several locations so avoid all of them. And if you do go and find yourself speaking to someone named Bob Williams (who claims he is the Used Car Sales Manager for all of their locations), RUN!!! Really . . . don’t even waste your time. More

I am very pleased with the over all customer service at Mazda. There was no pressure to sell me something I did not want. I knew what I wanted & they got it for me. I bought a 2013 Mazda 2, they only had s Mazda. There was no pressure to sell me something I did not want. I knew what I wanted & they got it for me. I bought a 2013 Mazda 2, they only had silver & blue in stock, but I wanted Red. They went out & found me a Red. My car was in the shop & Edwin went out of his way to come & pick me up. I only had one salesperson, not 2 or 3 hovering around me. They also spead my finiancing out so I could afford the payments. More

I would recommend this dealership to all my friends! Everybody I worked close with was every helpful and very interested in my needs! I will for sure buy my next car here!!! Everybody I worked close with was every helpful and very interested in my needs! I will for sure buy my next car here!!! More

Only Mazda dealer in the Northern Virginia area to work seriously with me on the price and options. Took note of my position and met it with an honest response. Got exactly the car I wanted with the extr seriously with me on the price and options. Took note of my position and met it with an honest response. Got exactly the car I wanted with the extras at very little additional cost. Total in dealer time was less than 90 minutes. Left with a new car, fully gassed, washed, Virginia tags and no complaints at all. I would come back again anytime I needed to. More

General Manager Trey Rodgers requested that we write a review of our experience. It really wasn't very good. No, that's too nice, it sucked. We were referred to Brown's Fairfax Mazda by the Navy Federa review of our experience. It really wasn't very good. No, that's too nice, it sucked. We were referred to Brown's Fairfax Mazda by the Navy Federal Credit Union buying program. This program was supposed to save us money and speed up the purchase process. It didn't work out that way. They whole crew at Brown's Fairfax Mazda is very nice - I can't complain about that. Fast, they are not. They are incredibly slow. They also don't seem very interested in selling cars. We thought we had a deal with them and we signed all the paperwork, the loan application, signed over the title on our trade-in (this was after spending almost 6 hours in their showroom . . . . did I mention they are slow?). A couple of days later they called us to say they couldn't sell us the car because it had been damaged on the lot. They didn't seem very interested in finding us another car - I ended up doing the inventory searches and found several prospects but they were not interested in making a deal. Two days later we went to Rosenthal Arlington Mazda (at 6:30 on a Friday evening) and drove out before 10PM in the vehicle we wanted with a better deal than anything we even discussed with Browns. I should add this is the second time I have had this kind of experience with Brown's and the ONLY reason we went there this time was due to the referral from the Navy Federal Program. The Navy Fed program got us a discount of $380 off MSRP - that is not much of a deal on a Mazda. Rosenthal Arlington Mazda was able to give us a substantially better deal and we didn't have to sit around for 6 hours while they played the "manager" game. One funny part of the experience with Brown's is that the Salesman, Sales Manager, and General Manager apparently don't understand the automated customer contact (e-mail) system they have. Even though the deal fell through and we walked out, we keep getting e-mails thanking us for our business, congratulating us on our purchase, and inviting us to leave feedback at a variety of sites (even providing links for our convenience). Another illustration of how clueless they are. If you want to spend all day seeing how and why the automobile dealer business gets a bad name, head over to Brown's Fairfax Mazda. If you want to buy a car quickly and get a good deal, head down to Rosenthal Arlington Mazda. More

After trying a different Brown's Mazda (and having a less than pleasant experience) I was going to write off Brown's dealerships all together. Based on convenience of location I tried one more Brown's a less than pleasant experience) I was going to write off Brown's dealerships all together. Based on convenience of location I tried one more Brown's and was put in touch with Renee Harrison. He was straightforward, honest, and stuck to the deal he promised me (which is more than I would say for Brown's Alexandria). I appreciated Renee saving my first new car buying experience and have already recommended two friends (to Renee) who are looking at getting the same vehicle as me. More

I don’t buy new cars that often, maybe in the 8 years since my last purchase things have changed and all dealers are like this now. Salesman was very nice and helpful, but, BEWARE of the finance guy. H since my last purchase things have changed and all dealers are like this now. Salesman was very nice and helpful, but, BEWARE of the finance guy. He tried to tell me that I only qualified for a high rate of financing, BUT, if I bought his extended warranty he could “buy down” my rate (like it’s a mortgage or something, WHICH IT’S NOT) and get me a lower rate. This is a scam! Google it, apparently it’s a common one. It’s not technically illegal, but it’s definitely extremely sleazy and dishonest. HAVE A LOAN QUOTE FROM A BANK OR CREDIT UNION BEFORE EVEN THINKING ABOUT USING THERE FINANCING. When I took position of the car a small item was broken, I called the dealership and am basically getting the run around about having it fixed. They very begrudgingly agreed to take care of it, but I guess it’s my fault for thinking a new car should be sold with everything in working order. In short, you can look there, the sales staff is helpful and the test drive was fine BUT DO NOT BUY THERE!!! There are way too many Mazda dealers around to give these guys the business. AGAIN.. BUT DO NOT BUY THERE!!! More