Safford Brown Mazda Fairfax

This was the most horrible buying experience I have ever had. After a lengthy negotiation for a 2012 Mazda 3 I had an agreement with Brown's sales manager. Over an hour latter when all the paperwork was don had. After a lengthy negotiation for a 2012 Mazda 3 I had an agreement with Brown's sales manager. Over an hour latter when all the paperwork was done the finance manager insisted on a higher price. Brown's wasted my entire day with their stupid games. Brown is the color of used toilet paper and used toilet paper is a good description of this dealership. More

AJ was great -- very patient, followed through quickly on our questions and request. A pleasure to deal with. I would recommend him to a friend who is interested in buying a Mazda automobile. Jim Fowler our questions and request. A pleasure to deal with. I would recommend him to a friend who is interested in buying a Mazda automobile. Jim Fowler More

If it was not for Dane speaking with me on the phone and helping me with my transmisstion question I would not have come in he is now working on my SRT 300 the quility of work is fantastic. helping me with my transmisstion question I would not have come in he is now working on my SRT 300 the quility of work is fantastic. More

Service advisors at Brown Mazda of Fairfax are professionals and polite. Dane Beunier explained to me exactly what my car need to be fixed and the time frame to do the repairs was like he said. professionals and polite. Dane Beunier explained to me exactly what my car need to be fixed and the time frame to do the repairs was like he said. Good job. Keep it up! More

THE SERVICE I HAD WAS GREAT, I WILL BE BACK ON 11-16-11, THE SERVICE I HAD WAS GREAT, I WILL BE BACK ON 11-16-11, FOR SERVICE FOR A TIRE. I PURCHASED MY MAZDA PROTEGE IN 2002 AND HAVE REALL THE SERVICE I HAD WAS GREAT, I WILL BE BACK ON 11-16-11, FOR SERVICE FOR A TIRE. I PURCHASED MY MAZDA PROTEGE IN 2002 AND HAVE REALLY ENJOYED IT, I WOULD RECOMMED A MAZDA TO OTHER PEOPLE. LINDA COLLIER. More

The service that I received was exceptional! Other places had told me that a number of different items needed to be replaced on my car but as it turns out they were completely wrong. Browns brought me back a had told me that a number of different items needed to be replaced on my car but as it turns out they were completely wrong. Browns brought me back and showed me exactly what the cause of the problem was and even gave me a number options as to ways to go about fixing it. It truly pays to take your vehicle to the professionals at Browns Mazda service instead of the amatures who seem to be just guessing. More

David and his tech. found the problem with my old Millenia and fixed it on time. The price was in line with other shops in Fairfax. I have found that I can count on David and Browns to do a good and Millenia and fixed it on time. The price was in line with other shops in Fairfax. I have found that I can count on David and Browns to do a good and CLEAN job every time. Thanks More

I have had my Mazda serviced twice at this dealership and their customer service is outstanding. David had the paperwork ready as I stepped in the door. He explained what needed to be done and we discussed their customer service is outstanding. David had the paperwork ready as I stepped in the door. He explained what needed to be done and we discussed some issues that I had going on. He updated me regularly on the work being done and how long it would take. My car was washed inside and out, which I have definitely not experienced at other garages when servicing a car. The car wash is a huge bonus and so appreciated. I left feeling very satisfied with the whole experience. Thank you. More

I got swindled by Anthony at Brown's Mazda. After a I got swindled by Anthony at Brown's Mazda. After a grueling number of hours, we had finally agreed on a price. I was over a barrel because my o I got swindled by Anthony at Brown's Mazda. After a grueling number of hours, we had finally agreed on a price. I was over a barrel because my old car was unreliable and I was leaving on a long-distance car trip in a few days. I had been looking for a car for a while but due to a family emergency had to put it off for a while. We agreed on a price and shook hands on it. Of course before he did that he said he had to "check with his manager" and supposedly he had signed off on it as well. Both Anthony and I signed a piece of paper that included the out-the-door price. He left with that piece of paper and I never saw it again. Anthony returned with more paperwork. I started going through the maze of numbers on the new paperwork and noticed it was $75 more than the number we had agreed to (we had agreed to a nice round number "out the door"). I had already signed a couple pages before I noticed it. When I asked about it he said, "Oh, no, you have to give me some money back, I can't give it to you for that price." He would just repeat that over and over. He pointed out that I had already signed the first couple of pages so we had a deal and he was going to hold me to it. I pointed out we had signed on a different piece of paper with the real price and he said something along the lines of, "Well, you don't see that paper now do you?" I told him this was ridiculous and asked to talk to the manager. He said the manager wasn't available any more, that he had gone home. The dealership had officially "closed" about an hour before this and the only people left in the showroom were us and some guy pulling the cars out for the day. I guess at that point I could have walked around shouting for someone but I felt trapped. He already had my signature on at least a couple pieces of paper and he had already said he would put the paperwork through even if I left right then. I'm not really sure if that would be legal but I was exhausted and didn't feel like I had any other options. We argued for a while but in the end I signed the rest of the papers. I guess that probably wasn't the right decision but what would you have done in my situation? I figured it was only $75, I was exhausted after hours of haggling and cajoling, and I didn't have the heart or energy to fight any more. I complained about the price switch with the financing guy he dragged up from the back but he said he didn't have anything to do with that side of things. I would definitely not recommend Brown's Mazda. I guess used car prices are like a box of chocolates, you never know what you're going to get. More