Safford Brown Mazda Fairfax

I have had my Mazda serviced twice at this dealership and their customer service is outstanding. David had the paperwork ready as I stepped in the door. He explained what needed to be done and we discussed their customer service is outstanding. David had the paperwork ready as I stepped in the door. He explained what needed to be done and we discussed some issues that I had going on. He updated me regularly on the work being done and how long it would take. My car was washed inside and out, which I have definitely not experienced at other garages when servicing a car. The car wash is a huge bonus and so appreciated. I left feeling very satisfied with the whole experience. Thank you. More

I got swindled by Anthony at Brown's Mazda. After a I got swindled by Anthony at Brown's Mazda. After a grueling number of hours, we had finally agreed on a price. I was over a barrel because my o I got swindled by Anthony at Brown's Mazda. After a grueling number of hours, we had finally agreed on a price. I was over a barrel because my old car was unreliable and I was leaving on a long-distance car trip in a few days. I had been looking for a car for a while but due to a family emergency had to put it off for a while. We agreed on a price and shook hands on it. Of course before he did that he said he had to "check with his manager" and supposedly he had signed off on it as well. Both Anthony and I signed a piece of paper that included the out-the-door price. He left with that piece of paper and I never saw it again. Anthony returned with more paperwork. I started going through the maze of numbers on the new paperwork and noticed it was $75 more than the number we had agreed to (we had agreed to a nice round number "out the door"). I had already signed a couple pages before I noticed it. When I asked about it he said, "Oh, no, you have to give me some money back, I can't give it to you for that price." He would just repeat that over and over. He pointed out that I had already signed the first couple of pages so we had a deal and he was going to hold me to it. I pointed out we had signed on a different piece of paper with the real price and he said something along the lines of, "Well, you don't see that paper now do you?" I told him this was ridiculous and asked to talk to the manager. He said the manager wasn't available any more, that he had gone home. The dealership had officially "closed" about an hour before this and the only people left in the showroom were us and some guy pulling the cars out for the day. I guess at that point I could have walked around shouting for someone but I felt trapped. He already had my signature on at least a couple pieces of paper and he had already said he would put the paperwork through even if I left right then. I'm not really sure if that would be legal but I was exhausted and didn't feel like I had any other options. We argued for a while but in the end I signed the rest of the papers. I guess that probably wasn't the right decision but what would you have done in my situation? I figured it was only $75, I was exhausted after hours of haggling and cajoling, and I didn't have the heart or energy to fight any more. I complained about the price switch with the financing guy he dragged up from the back but he said he didn't have anything to do with that side of things. I would definitely not recommend Brown's Mazda. I guess used car prices are like a box of chocolates, you never know what you're going to get. More

I have used Brown's Mazda to service our two Mazda Vehicles for 4 years. I work with Greg Harmon, our Master of Service Representative. I highly recommend Browns for vehicle service, their work is q Vehicles for 4 years. I work with Greg Harmon, our Master of Service Representative. I highly recommend Browns for vehicle service, their work is quality, I never have any issues with the service they provide. Their work is easy to schedule at my convenience, a real plus for me. Their work is always done in a timely manner, they are fast at getting quality service done. I think Greg Harmon is great to work with. He is one of the few service reps I've ever worked with that is proactive. I think he is honest and has integrity in dealing with me. I trust him, can't say much more than that. He works to get me what I want/need, not what the dealer needs. Our cars run great, and I have to spend very little time to get and keep them that way thanks to Greg. Channon Payne More

I just graduated from college and needed a car. I saw the spirited green Mazda 2 online and new that this was the car. There were 3 dealerships in my area that supposedly had this specific car, includin the spirited green Mazda 2 online and new that this was the car. There were 3 dealerships in my area that supposedly had this specific car, including Brown's Fairfax. When I went to Brown's they no longer had the car in stock, but said they could bring it in the next day. I should mention that my mother came with me to help purchase the car, and Patrick and the other Mazda employees were really, really patient with us. The next day Patrick called to let me know that the car had arrived as planned. It wasn't until I got there that I heard how much trouble Patrick, in particular, went through to get my spirited green Mazda 2 (because I had to have this specific car). Patrick had gone to pick up the car (from a location a few hours away), driven it all the way to Brown's in Fairfax only to realize that the number of miles on the car would not be acceptable. He drove all the way to return the car and pick up another one that had only 50 miles. The patience and dedication to help me get the car shown by Brown's Fairfax Mazda throughout the above process is why I give them such a high rating. More

Friendly Staff, explained all services performed, professional and polite. Greg was very helpful, provided a very good estimate and delivered my vehicle on time as promised. Always a good experienc professional and polite. Greg was very helpful, provided a very good estimate and delivered my vehicle on time as promised. Always a good experience at Brown's Mazda Fairfax. More

I have been using the service department and same service representative for many years and find the quality and service excellent. My overall experience has been very favorable. I think to have a good servi representative for many years and find the quality and service excellent. My overall experience has been very favorable. I think to have a good service experience, I have to have a service representative that understands what I prefer and I can develop a trust in the service representative, in turn. Greg, has been excellent, for me, for a long time, consistent and good. I have not been over-promised or under-delivered. The diagnostic work has been very good and provided me with answers that I needed to make a decision about what and when repairs are needed. I have been driving a Mazda-brand cars since 1974. I like the "zoom-zoom"! More

The service department has always given outstanding service. Nu normal contact is Greg on the Blue Team, who was no vacation, so David filled in for him. My paperwork was ready when I arrived. David ex service. Nu normal contact is Greg on the Blue Team, who was no vacation, so David filled in for him. My paperwork was ready when I arrived. David explained what was to be done under scheduled maintenance and what it would cost. After the work was done, he again went into detail as to the work performed and scheduled my next service appointment. Only complaint - the wi-fi was not working right. More

I've been using Brown's Fairfax Mazda for service on my 1997 Mazda 626 for regular maintenance for nearly 14 years now, and I am simply delighted with the professionalism, quality of service, results of se 1997 Mazda 626 for regular maintenance for nearly 14 years now, and I am simply delighted with the professionalism, quality of service, results of service, and friendliness of the service team, but especially David Martin of the "green team." Years ago, I would not have used a franchise shop for maintenance; given my experience with Brown's I wouldn't go anywhere else. Thank you David, the "green team," and Brown's Fairfax Mazda. More

Just want to support what I have seen written elsewhere on the site. Brown's Farifax Mazda is among the top dealers for competence and customer satisfaction that I have dealt with since I started buying c on the site. Brown's Farifax Mazda is among the top dealers for competence and customer satisfaction that I have dealt with since I started buying cars in the 1970's. I've been a Mazda owner off and on for over 34 years, and a Browns customer since 2001, and purchased three cars from the Norther VA Browns Mazda dealers, and two vehicles from Browns Fairfax Mazda and have been absolutely satisfied with every aspect of the connection with Browns Fairfax Mazda. What I like most is that all the folks you deal with, from sales to service to administration are "car guys" (meant to be gender inclusive). These are people who love cars, and to them their work isn't a job, it's a calling. In service especially, they treat your car like it was their own prized possession, and seem to revel in always making it better than you expected it could be. Their technicians are perceptive and talented and seem to personify the Zoom-Zoom driver focused ethic of which Mazda is so justifiably proud. I echo the comments from prior posters praising Dave Martin. He's the best advertisement they could want for customer satisfaction. Glad to be able to sing the praises of this exceptional dealership. More

I have been a client of Brown's Fairfax Mazda for a little of four (4) years now - I have trusted them with my teenage daughter's Mazda 3 car==specifically Mr. Dave Martin--I can not say or write enoug little of four (4) years now - I have trusted them with my teenage daughter's Mazda 3 car==specifically Mr. Dave Martin--I can not say or write enough good words about him and how he has dealt with me and her over the years. He is professional-efficient-straight-forward and goes out of his way to make my daughter feel comfortable and informed when she has to wait for her car to be serviced. My daughter goes to college in Salem Va. and to have the feeling that she is driving the best maintained and safest vehicle when she is going up and down I-81 and back and forth on I-66 I attrribute to Dave Martin and his skill sets as well as the entire staff at Brown's Fairfax Mazda-she is already convinced that her next car will be a Mazda and I'm very confident it will be coming from Brown's. Thanks for the opportunity to comment. More