Safford Brown Mazda Fairfax

I wish that I had gone to Browns Mazda before I spent so much time and money at Main Street Shell! The service rep. went over all the problems that he found and I was happy that the problems were not as bad much time and money at Main Street Shell! The service rep. went over all the problems that he found and I was happy that the problems were not as bad as was stated at our previous service provider. More

I switched to this dealership when I moved here and have had multiple problems with my car. First my car didn't start, so the dealership told me the obvious answer to get a new battery. David reassured me t had multiple problems with my car. First my car didn't start, so the dealership told me the obvious answer to get a new battery. David reassured me that this was the problem, except it wasn't. A few days later my car would not start again. I called and explained I had gotten a new battery and brought it in again. They looked at it and said nothing was wrong. Again my car would't start, so I bring it back a third time and finally they inform me there is some sort of corrosion that just needed to be cleaned off. Simple problem that took three tries to fix. Second, I bought tires from them. Again I worked with David. He was great in finding me an affordable tire, which he said was good quality for the price. The winter came and my car got stuck again and again. Tires were horrible! I finally got brand new tired ONE year later because I slid into something when there was about 1/2 inch snow on the ground. I called the dealership and asked for a quote, even though they said I should not get new tires. David said he would call me back with a quote, which he didn't. They lost my business, I purchased four new tires elsewhere. Lastly, I purchased windshield wipers on my own which ended up not working so I went and got the Mazda brand ($40) wipers. Again I was assured they will last and was the best they had. Just ONE month after this purchase it was raining and they broke. The wiper was completely shredded into three pieces by the time I got to the dealership. They replaced them after much attitude because I was coming in close to closing time. More

Dave is knowledgeable, thorough, efficient and friendly. He explains what needs to be done without pushing unnecessary services. I nearly always wait for my car. He keeps my wait to a minimum, and keeps m He explains what needs to be done without pushing unnecessary services. I nearly always wait for my car. He keeps my wait to a minimum, and keeps me updated during the process. I have complete confidence in his recommendations, and enjoy doing business with him. More

My boyfriend and I went to Browns just to test drive the CX-7; however, after working with AJ we walked away knowing that this was the car for us. We were trading in two cars, which was a bit of a challeng CX-7; however, after working with AJ we walked away knowing that this was the car for us. We were trading in two cars, which was a bit of a challenge; however, AJ helped us along the way. AJ was knowledgeable, friendly, and helpful. The only reason we didn’t end up buying from Browns is because the numbers added up somewhere else. I would recommend AJ at Browns to anyone in the market. More

David is always courteous and kind as well as professional when I bring my mazda in for service. This time I was in an accident And Chris in body repair dept took care of me and got my car fixed professional when I bring my mazda in for service. This time I was in an accident And Chris in body repair dept took care of me and got my car fixed in just over a week. I trust david and know he won't try to Sell me something I don't need. More

I have a 10 year old MPV MiniVan and have been going to David Martin for service for as long as I have had this car. He has always treated me and my car with the greatest respect and integrity. He always t David Martin for service for as long as I have had this car. He has always treated me and my car with the greatest respect and integrity. He always takes the time to explain exactly what needs to be done and why. I cannot say enough about how much trust I have in his work. More

I sure hope the quality work was OK with the price we were charged. People, this is a second generation Miata, not a Jaguar, Mercedes or Land Rover where you expect to get reamed for expensive parts an were charged. People, this is a second generation Miata, not a Jaguar, Mercedes or Land Rover where you expect to get reamed for expensive parts and unforseen issues. Our bill was over $1800 for timing belt and battery etc. If we weren't leaving on a long trip immediately and the car wasn't my wife's baby I would have probably done something drastic and loudly public. As a fairly competent project car mechanic I've always laughed at "the dealership will rip you off comments and jokes." I never thought it would happen on my watch but they picked their moment well and we walked into a trap. aaargh! we're seeing red. Never again. More

I love this place! I bought two Mazdas' in the last six years and plan to go back for another. The service from new car sales to parts and service department are exceptional! I particularly enjoy working w years and plan to go back for another. The service from new car sales to parts and service department are exceptional! I particularly enjoy working with the Blue team, lead by Greg Harmon! He is a great service advisor. Working with him , I get clear explanations, demonstrations and easy to understand breakdowns of how my car was serviced. The service department is the only one I trust for my two beloved Mazdas'. More

Over the past 20 years, I have purchased 3 new Mazdas from Browns Mazda, Fairfax, VA. I have had each car serviced by the Blue Team which is led by Greg Harmon. Greg is an outstanding and competent ser from Browns Mazda, Fairfax, VA. I have had each car serviced by the Blue Team which is led by Greg Harmon. Greg is an outstanding and competent service manager. When scheduling an appointment, Greg explains what work needs to be done to the car, how long it will take for the work to be done, and what the approximate cost will be. If additional work needs to be done on the car, Greg always comes to the waiting room and lets me know what needs to be done. He keeps me continually informed through all the various stages. Once the work is completed Greg lets me know what work needs to be done in the future. If I need a rental car, Greg makes all the arrangements. Greg and his Blue Team have always done an outstanding job. I will continue to have my car serviced at Browns. More

This was a painful car buying process that took too long and no one answered our questions. The salesman was very unattentive and rude at times. The floor sales manager was not helpful and the "finance" gu and no one answered our questions. The salesman was very unattentive and rude at times. The floor sales manager was not helpful and the "finance" guy literally told us he could care less if we bought the car because he wanted to go home and watch a game. Poor, poor, customer service. I will never buy a vehicle there again or another Brown's dealership because of this. We only purchased the vehicle because it was well priced, otherwise we would've walked out of the dealership. Go somewhere else. More