Safford Brown Nissan Sterling

After going back and forth about a test drive, Mohamed stepped up and delivered the vehicle out here in Arlington for a test drive. He was knowledgeable and was able to answer all my questions. stepped up and delivered the vehicle out here in Arlington for a test drive. He was knowledgeable and was able to answer all my questions. More

I walked in knowing exactly which car I wanted a month I walked in knowing exactly which car I wanted a month ago. I called, making sure the car was still available and made my way to the dealership... T I walked in knowing exactly which car I wanted a month ago. I called, making sure the car was still available and made my way to the dealership... Things went smoothly with Henry Proano. However, the Sales person Stephen Pons gave a "We-Owe" slip from the dealership as my proof that they would repair a defect. Additionally, Pons said 'they'll come to your home to repair it so you don't have to come back to the dealership. Super convenient! Even more SOLD! I am all about keeping things simple and smooth. (The "We-owe" small lettering says its only good for 30 days and requires ADVANCE Appointments.) However! here I am a month later. After weekly calls and/or emails to - Emmy Eledu and Stephen Pons - arrange for someone to come repair....The "We-Owe" is only good for 30 days... Here i am writing this review on day 29.... I dropped my vehicle off on a saturday (I called the service area the Thursday prior too after repeated unreturned calls to Pons. They advised me too come in 'anytime'). Alvarez set me up with a rental. Awesome. I call later that Saturday because I have not been given an update. I was told by Alvarez that the repair had been arranged with a 3rd party for repair on Monday..nothing...I called to follow up on Monday evening...and was told Tuesday.... then Wednesday... Alvarez said "you can come pick your car up on Thursday." Friday 8am, I show up...Nothing has been done with my car. No one has an update or solution other than "you have a rental" I don't want a rental. Beyond the rental, it's a matter of the customer service. Ask me how many times stephen returned my calls in the last month- 1x and really its only because I wrote a review. Eledu? None. Alvarez kept pushing me off, never taking initiative to call me to give me updates on my car. Even if there isn't an update to give - simply saying "I have no updates but we are working on it" is good customer service. Unreturned calls and emails is not good customer service. I bought the car with the understanding that the repair would be done. In today's world and economy, every customer counts and should be treated as a potential repeat customer. It's all about good customer service and that requires effective communication with the customer. More

I came here on December 4th just after 3 in the afternoon and no service writers were here! Like a ghost town, nowhere to be found! I waited around for a minute and nice young gentleman from parts came in af and no service writers were here! Like a ghost town, nowhere to be found! I waited around for a minute and nice young gentleman from parts came in after 5 minutes of waiting. He walked me up to the front desk to help me, but neither the receptionist nor the gentleman from parts knew where any of the service advisors were. The most terrible excuse for “service” I have ever seen in my 70 years on this earth! Will never come here again! If they don’t pay attention to the customers what makes you think they’ll pay attention to your car! They won’t! More

Exceptional Customer Service - William Collins I’ve purchased several vehicles from Brown’s Nissan and working with William Collins provided an exceptional customer experience. He took a great de I’ve purchased several vehicles from Brown’s Nissan and working with William Collins provided an exceptional customer experience. He took a great deal of time to see me through the purchase including repeated follow up calls to ensure I was happy with my vehicle. The gentleman is s true asset to the dealership! More

Great Experience I saw a used truck that was listed on the site and setup a time to see it. When I arrived at the dealer, I met Kevin Kahtan who showed me the ruck and I saw a used truck that was listed on the site and setup a time to see it. When I arrived at the dealer, I met Kevin Kahtan who showed me the ruck and setup the test drive. He was very professional and courteous. I ended up buying the truck and have been very happy with the purchase. There needs to be more sale people like Kevin. I would definitely buy from Kevin and the dealer again. More

BEST CAR SALES EXPIERANCE thanks KEVIN!!!!!! I CAME IN LOOKING FOR MY DREAM CAR AND LEFT OUT WITH A WONDERFUL DEAL ON MY CAR IM SO HAPPY EVERYBODY HERE IS AMAZING AND KEVIN MY SALES PERSON IS EVE I CAME IN LOOKING FOR MY DREAM CAR AND LEFT OUT WITH A WONDERFUL DEAL ON MY CAR IM SO HAPPY EVERYBODY HERE IS AMAZING AND KEVIN MY SALES PERSON IS EVEN MORE AMAZING SMD SO PATIant!! THANKS EVERYBODY THANK U KEVIN APPRECIATE IT SO MUCHHHHHH XOXOXOXOXOXOXXO More

Quick and Easy . Kevin had the car ready for me before I even arrived ! A test drive and I was out the door in an hour !The process all covered Kevin had the car ready for me before I even arrived ! A test drive and I was out the door in an hour !The process all covered More

Thanks Kevin! A wonderful experience. Kevin Kahtan was amazing. He is truly a professional and wonderful as a human being. He explained me everything clearly and politely and made sure I Kevin Kahtan was amazing. He is truly a professional and wonderful as a human being. He explained me everything clearly and politely and made sure I have a great experience. I truly had a wonderful experience buying a car from Browns Dulles Nissan. I definitely recommend Browns Dulles Nissan. More

Great Experience Mr. Kevin Kahtan was very helpful in getting me into the vehicle I wanted. He was very persistent on making sure I left the dealership happy. I felt w Mr. Kevin Kahtan was very helpful in getting me into the vehicle I wanted. He was very persistent on making sure I left the dealership happy. I felt welcomed. I was a little afraid at first but Mr. Kahtan said don't worry, everything will be alright and it was. I now have the vehicle my heart desired. Tarsha More

Great Experience This is my second purchase from Brown Dulles Nissan. I went to trade in my car and purchase a new one. When I got there I was greeted at the door by a This is my second purchase from Brown Dulles Nissan. I went to trade in my car and purchase a new one. When I got there I was greeted at the door by a very nice and friendly sales rep, Kevin. He asked me questions, listened to what I was looking for and suggested some options within my budget. Kevin worked hard to find me the best deal for the car I wanted and made sure that I was happy with the purchase. I appreciate his honesty throughout the process and that he took the time to explain all the features that the car included. I was also worked with Ahmed, Finance manager, and Faraz, Car sales manager. Very friendly team and environment. Overall, it was a great and smooth experience. More