Brown's Manassas Subaru - Service Center

The service department paid the most careful attention to an ongoing problem with what seemed to be the malfunctioning of one indicator light in the electronic system. That one light could have been ignored an ongoing problem with what seemed to be the malfunctioning of one indicator light in the electronic system. That one light could have been ignored as unimportant. Instead, Grayson had the patience to listen to the complicated history and to take it seriously. He made sure that the service department put the car through the highest level of diagnositic examination. The service department devoted 6 days to successfully solving that one seemingly small problem. The length of time that the car was there was so they could check that the repair was successful since the problem for which it was in service had happened sporadically, not every time the car was used. They wanted to make sure that the repair was not a temporary one that could reappear again sporadically. In doing all tlhat they did, they restored my confidence in the electronic system and the overall functioning of the car. One could not ask for any better service. At my advanced age I have had a lot of cars and a lot of experience with service departments of auto dealerships. But never one that I have respected as much as that of Safford Brown. More

The staff is always professional and Meredith Eden always takes care of our service needs. She is honest about the work needed and lets us know what is needed immediately or down the road. Always a pleasur takes care of our service needs. She is honest about the work needed and lets us know what is needed immediately or down the road. Always a pleasure working with her. More

As usual Safford Brown did not disappoint. They got my car in and out in a good time. I was happy to see my car nicely washed, saving me money and trip to the car wash. The waiting area, quiet They got my car in and out in a good time. I was happy to see my car nicely washed, saving me money and trip to the car wash. The waiting area, quiet, nice and clean, and the coffee was great companion. I highly recommend them for all your Subaru needs. More

Very polite and professional. This was the level of service that should be expected from all other employees at the dealership. This was the level of service that should be expected from all other employees at the dealership. More

Great first time service experience. Christopher did a great job in making me feel welcome and took care of all mycar needs with great customer service. One thing I must -oint as neg Christopher did a great job in making me feel welcome and took care of all mycar needs with great customer service. One thing I must -oint as negative experience is the policy to fine me with 1.5% charge for using my credit card to pay. More

Did a good job of reviewing all parts of the car and providing the information for planning repairs. providing the information for planning repairs. More

Meredith was very helpful in taking care of my needs like having a loader car and having the car done when I was able to pick it up. Having the car washed was nice but cleaning out the dirty inside was such having a loader car and having the car done when I was able to pick it up. Having the car washed was nice but cleaning out the dirty inside was such a surprise and something I really appreciated. She went over what maintenance needed to be done at 30,000 miles but did not pressure me to do the work at the dealership More

Staff very nice - waiting area comfortable and work done fairly quickly Overall a good experience Thank you fairly quickly Overall a good experience Thank you More

Second time at the service center and I was still getting used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when I asked for details. The whole process went smoothly. More

Eddie was incredibly helpful and kind. He took the time to hear my issues and addressed them all. He showed me additional services that my car could use but didn't push me to get them done He took the time to hear my issues and addressed them all. He showed me additional services that my car could use but didn't push me to get them done at that time, which I appreciated. It made me have faith in him caring for me and the car. More