Nicholas Smith

undisclosed structural damage, misrepresented condition. I purchased a used 2025 Toyota Corolla LE from Safford Subaru Manassas for my daughter. Before signing, the salesperson told me the vehicle had only I purchased a used 2025 Toyota Corolla LE from Safford Subaru Manassas for my daughter. Before signing, the salesperson told me the vehicle had only minor cosmetic damage and no engine or structural problems. The CARFAX provided matched that story — "minor damage," cosmetic only. Months later, while getting unrelated repairs done, an independent body shop discovered the truth: a front structural bracket that should have been welded was only bolted on — a real safety risk, since an impact could push the assembly inward. Clips were installed for molding that was never actually there. The mechanic, concerned enough about safety to point it out unprompted, said there could be more damage he wasn't equipped to find, since he's not an engine specialist. My daughter has been driving this car for the past two months without either of us knowing it had this kind of unresolved structural issue. As a parent, that's devastating to learn. When I brought this to the dealership, they told me to bring the car back in — but the car is unsafe to drive. I asked them to arrange a tow since I don't feel safe driving it, and they have ignored that request. I would not have purchased this vehicle had I known its real condition, and I'm extremely disappointed in how the dealership has responded to a genuine safety concern. More

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everyone at Subaru Manassas was incredibly helpful, I felt confidence the whole process that they were taking care of me. I will definitely be returning for my next purchase. felt confidence the whole process that they were taking care of me. I will definitely be returning for my next purchase. More

by poisonivanllc Verified Customer Verified Customer

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We experienced very professional and timely service from both the showroom staff and finance office. both the showroom staff and finance office. More

by robert.cheatham Verified Customer Verified Customer

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Everything was great with the salesman and the finance department . I will definitely will be back but next time I hope the new vehicle has a full tank of gas in it and the low fuel light doesn’t come on department . I will definitely will be back but next time I hope the new vehicle has a full tank of gas in it and the low fuel light doesn’t come on like the journey back home like this time. More

by kenroundsjr Verified Customer Verified Customer

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The dealership is top notch all the way from the initial meeting through financing. No pressure, knowledgeable staff and my fastest car buying experience ever from a dealer. The manager that assisted with t meeting through financing. No pressure, knowledgeable staff and my fastest car buying experience ever from a dealer. The manager that assisted with the purchase was Kayla, I believe. She was knowledgeable, efficient and has a great sense of humor. My sales consultant, Tommy Stith, was attentive, efficient and very thorough. Overall a great car buying experience. Highly recommended this dealership More

by jjdecatur Verified Customer Verified Customer

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Friendly and great service with the customer and vehicle performance in mind. Reliable advice at a good price. performance in mind. Reliable advice at a good price. More

by loricuervo74 Verified Customer Verified Customer

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Pleasure to work with, efficient, recommend Eric B. in sales. Entire team great. First time customer at this dealer and looking forward to being a continuing customer. in sales. Entire team great. First time customer at this dealer and looking forward to being a continuing customer. More

by ajmiranda1 Verified Customer Verified Customer

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Tha salesman (or someone else at the dealership) should have gone over more of the car’s features, I.e., where is the spare tire kit located, where all the USB type ports are located, etc. have gone over more of the car’s features, I.e., where is the spare tire kit located, where all the USB type ports are located, etc. More

by jonmacivor Verified Customer Verified Customer

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I will definitely recommend your dealership. But Eric was on top of finding me a car from being online to the dealership. He found me the perfect car. Your dealership did a great job to gettin But Eric was on top of finding me a car from being online to the dealership. He found me the perfect car. Your dealership did a great job to getting me financing to getting it ready to go home. I really love my suburu! More

by patriciaburdette985 Verified Customer Verified Customer

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Quick in and out even with additional unanticipated work. Likeed my service representative. Price of some suggested work high I did it my self and saved labor charge Likeed my service representative. Price of some suggested work high I did it my self and saved labor charge More

by ldgpsy Verified Customer Verified Customer

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