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Brown's Manassas Subaru - Service Center
Manassas, VA
379 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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379 Reviews of Brown's Manassas Subaru - Service Center
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May 10, 2025
Meredith Eden has been my trusted service adviser since 2013, helping me along the way with my 2011 Outback 3.6R, and later providing the same friendly, knowledgeable, and professional service ( with a smi 2013, helping me along the way with my 2011 Outback 3.6R, and later providing the same friendly, knowledgeable, and professional service ( with a smile), when I added a 2018 Outback 3.6R . Though others may offer lower prices, in my experience, they would be hard- pressed to match the high expectations which I have, and which are consistently and apparently easily met time and again in my dealings with Meredith Eden ( and a few others when she is not available) and the auto technicians at Browns, (now Safford -Browns), Subaru in Manassas. Sincerely, Richard Olin, MD PS : I especially appreciate the pleasant waiting area ( coffee and snacks) and the complementary car wash - about and beyond - “ top shelf”service. Keep up the good work. More
by OLINRMD
Verified CustomerEmployees Worked With
Don’t know Christopher Moore but pease read my commendation for superlative service of Meredith Eden
May 10, 2025
Everyone is pleasant to deal with, and they make everything clear. Eddie is an excellent representative of Safford Brown in Manassas. The waiting room is clean and it’s wonderful to have something t everything clear. Eddie is an excellent representative of Safford Brown in Manassas. The waiting room is clean and it’s wonderful to have something to drink and even snacks while you wait. More
by jacknangie
May 08, 2025
Easy process to get an appointment. Reminders are sent. Communication is good.Service is completed in a timely manner. Staff is friendly. Reminders are sent. Communication is good.Service is completed in a timely manner. Staff is friendly. More
by paynesc1113
Employees Worked With
May 08, 2025
Once again the team’s performance at Brown’s Subaru was outstanding. From my arrival and letting Meredith know what I need to the great techs completing all requested services efficiently and effectively outstanding. From my arrival and letting Meredith know what I need to the great techs completing all requested services efficiently and effectively everything went well. Meredith did a great job keeping me informed and providing options and the car got washed as well. Great service visit. More
by Cdb
May 07, 2025
Service advisors were friendly and provided great service. They were knowledgeable and look the time to understand the issues. service. They were knowledgeable and look the time to understand the issues. More
by nliggins
May 07, 2025
They are efficient, friendly and ON TIME. Always a pleasure to visit! I appreciate everyone there! Thank you. Kathy Miller Always a pleasure to visit! I appreciate everyone there! Thank you. Kathy Miller More
by millakath
Employees Worked With
May 05, 2025
Great first-time service experience. Christopher did a great job making me feel welcome and taking care of all my car needs with great customer service. CV joints were making a lot of no Christopher did a great job making me feel welcome and taking care of all my car needs with great customer service. CV joints were making a lot of noise, and fortunately, the replacements were covered under warranty. More
by matt_leo
Employees Worked With
May 05, 2025
The service department paid the most careful attention to an ongoing problem with what seemed to be the malfunctioning of one indicator light in the electronic system. That one light could have been ignored an ongoing problem with what seemed to be the malfunctioning of one indicator light in the electronic system. That one light could have been ignored as unimportant. Instead, Grayson had the patience to listen to the complicated history and to take it seriously. He made sure that the service department put the car through the highest level of diagnositic examination. The service department devoted 6 days to successfully solving that one seemingly small problem. The length of time that the car was there was so they could check that the repair was successful since the problem for which it was in service had happened sporadically, not every time the car was used. They wanted to make sure that the repair was not a temporary one that could reappear again sporadically. In doing all tlhat they did, they restored my confidence in the electronic system and the overall functioning of the car. One could not ask for any better service. At my advanced age I have had a lot of cars and a lot of experience with service departments of auto dealerships. But never one that I have respected as much as that of Safford Brown. More
by BLACKR1936
