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Safford Chrysler Jeep Dodge Ram FIAT of Springfield
Springfield, VA
689 Reviews
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September 01, 2025
My Experience at Safford Jeep of Springfield I purchased a 2018 Jeep Renegade from Safford in 2019. It currently has just 31,000 miles. During the sale, I was aggressively pitched a $2,600 service purchased a 2018 Jeep Renegade from Safford in 2019. It currently has just 31,000 miles. During the sale, I was aggressively pitched a $2,600 service package. I was told it would cover “almost everything” except brakes, tires, and belts—which sounded reasonable. In reality, it covers oil changes and windshield washer fluid. That’s it. No brake flushes, no basic fluid services. Just oil and washer fluid. At two oil changes a year, it would take me 26 years to break even. Fast forward to a service visit around March/April 2025: I was told my lugnuts were “swollen” and would eventually “seize up,” requiring them to be cut off. The dealership quoted me $600 to replace them. For lugnuts. On a 4-cylinder compact SUV. I declined, knowing aftermarket replacements cost $3–$7 each and take about 30 minutes to install. Then came my emissions/safety inspection on August 29. I already knew I had a bad tire and expected to replace it. Instead, they failed my inspection and slapped a “REJECTED” sticker on my windshield. Their solution? A $1,200 quote for new tires. I approved the work—my mistake. Here’s the kicker: they removed the supposedly “seized” lugnuts to install the new tires… and then reinstalled the same lugnuts. No issues. No extra labor charge. But had I asked for just the lugnuts to be replaced? That would’ve been $600. So the labor is magically free if bundled with overpriced tires. When I pointed out the inconsistency to the service manager, Taylor, she shrugged and said, “Yeah, I wouldn’t recommend taking cars to a dealership for maintenance.” She also claimed the service package was a deal because “my mom pays over $100 for every oil change.” For reference, oil changes for a low-performance 4-cylinder typically cost $30–$90 depending on the shop and oil type...see research beow. Final Thoughts This dealership excels at upselling and inflating prices under the guise of convenience. If you value transparency, logic, or basic math, look elsewhere. I’ve learned my lesson—and I hope this helps someone else avoid the same trap. Here is the average cost for oil changes (a low performance 4 cylinder would be on the lower cost range): Express Oil Change: $44.99-$76.99. Firestone: $46-$96. Goodyear: $30.99-$95.99. Jiffy Lube: $45.99-$89.99. Meineke: $35-$65. Midas: $39.99-$89.99. Pep Boys: $34.99-$99.99 SpeeDee: $29.99-$89.99. Take 5 Oil Change: $49.99-$93.99. Valvoline: $45.99-$95.99. Walmart: $22.88-$52.88 *Prices are based on online listings and Chicago-area provider quotes via phone. The bottom of each range is the cost of a conventional oil change; the top is the cost using full synthetic oil. These prices may vary by location. More
by JEFF.ROBINSON1968
Employees Worked With
Taylor Hopkins
June 13, 2025
Very helpful, informative, and willing to work with you. and respected your opinion on trade ln, and purchase price of new car. and respected your opinion on trade ln, and purchase price of new car. More
by Rexhdowney
Employees Worked With
Sultan Mansoor, Behzad Wahidi very professional
May 29, 2025
Took my Ram 1500 truck into the service department and was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was in and out in less than an hour. Service department and lounge was very clean … what I look for in a service department. Clean service department means clean work. I will always get my truck serviced at Safford. More
by Tallpaw
Employees Worked With
Alex Alvarado
May 29, 2025
Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceed I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep! More
by RJP
Employees Worked With
Alex Alvarado
May 29, 2025
Service department folk are great; Gwen was a tremendous service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you G service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you Gwen! More
by HT
Employees Worked With
Gwen
