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Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Springfield, VA

3.9
687 Reviews

7611 Loisdale Rd

Springfield, VA

22150

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Showing 687 reviews

December 08, 2021

Customer service goes above and beyond at Safford but my most recent service appointment resulted in my Jeep having to be towed back to the dealership…the oil plug was improperly installed resulting in all More

by johneveges3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Michael (I think), Fatima
Dec 16, 2021 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are very sorry to hear about your recent service experience, John. This information has been given to management to review for improvements.

December 06, 2021

Service advisor was cordial in his dealings and advice on what work needed to be done, and what work could wait, and applied eligible coupons and discounts to final bill. More

by rplmxv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Alvarado; some incidental contact with others I didn't get names
Dec 16, 2021 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

Thank you for your 5-star rating!

December 03, 2021

Great service. Called and received service quickly and expertly. Will always use Safford. Jeep in DVM. More

by hhpallas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ayla
Dec 16, 2021 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We're so happy to hear that, thank you!

November 25, 2021

They take care of you. Good staff. Get my vehicle serviced there. Keep up the good work! More

by Sunny
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garett @ service
Nov 26, 2021 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We're happy to hear that, Sunny. Thank you

November 24, 2021

Justin provided professional service top to bottom! Excellent Service Deparment!! Will definitely come back to get all my Jeep service needs taken care of! More

by Bob H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 26, 2021 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

That's great to hear, Bob! Thank you - see you next time!

November 22, 2021

The folks at this dealership worked together to take care of my vehicle. They even consulted with Fiat Customer Care when confronted by a recurring problem to get a solution. More

by Dr Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Johnson and Steve Ayala
Nov 22, 2021 -

Dr Williams responded

Safford Chrysler Jeep Dodge Ram FIAT of Springfield Nov 22, 2021 Dr Williams "The folks at this dealership worked together to take care..." The folks at this dealership worked together to take care of my vehicle. They even consulted with Fiat Customer Care when confronted by a recurring problem to get a solution.

November 20, 2021

Great experience with the service department. Respectful and professional from the upfront staff to service tech. More

by Jbcarayiannis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfonzo Malta and Chris
Nov 22, 2021 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We're so happy to hear that, thank you! See you next time :)

November 19, 2021

This has been the best experience at a CJD dealership I have ever had.I will return to buy my next car. More

by dski599198
Recommend Dealer
Yes
Employees Worked With
Carole,
Nov 22, 2021 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are absolutely thrilled to hear how happy you are with the service that you received. If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again and congratulations!

November 18, 2021

Work done on time and ready sooner than expected. Washed vehicle and wiped down interior. More

by Lars.larson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 22, 2021 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We're happy to hear that, thank you!

October 30, 2021

Everyone was very helpful, I enjoyed the experience. My salesman was very helpful and explained my vehicles controls and operation. More

by No
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DYLAN
Nov 09, 2021 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

Thank you for your feedback, we greatly appreciate it! If there is ever anything else that we can help you with, please always feel free to let us know. Thanks again and see you next time!

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