Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Rescuing me on the busiest travel day of the year On the day before Thanksgiving, my Jeep had serious engine issues and being from out of town I could not drive home. I found Safford Chrysler Jeep Do On the day before Thanksgiving, my Jeep had serious engine issues and being from out of town I could not drive home. I found Safford Chrysler Jeep Dodge of Springfield and spoke with Peter Kim, Asst' Service Manager. I explained my situation and although he said they were overbooked, and not taking any walk-ins, he was very sympathetic to my dilemma on needing to get home. He told me to come in and he would run a quick diagnostics on the car. When I arrived, Peter helped me immediately (no waiting) and as it turned out I had to leave my car for some major repairs not sure if they could be done by the time I had to leave town.. In the meantime, their were literally no rental cars in the area to be found, being it was the busiest travel day of the year. Peter's good relationship with Enterprise resulted in them finding me a rental car, shuttling me over to the Enterprise branch, and when I returned to Springfield, all I had to do was drop the rental off at the dealership and get my Jeep. Safford took care of returning the car. What great customer service. And to make things even better, Peter recognized that there were some other maintenance that needed to be done but could wait, and spread them over the next few visits to help with my budget. This really showed me that Peter and the Safford dealership really care about what's important to their customers. Peter Kim turned an otherwise stressful morning into a great experience, and now have me as a returning customer. Thanks again for all the help. More

Great! I have purchased multiple cars from this dealer and I am always satisfied with my purchase. Employees are great! They are very helpful and willing to I have purchased multiple cars from this dealer and I am always satisfied with my purchase. Employees are great! They are very helpful and willing to help you find just what you are looking for and answer any questions. More

Great Service & People The people of Safford are diligent and thorough and quick! It's my service place because of this and the great work they do! Thanks! The people of Safford are diligent and thorough and quick! It's my service place because of this and the great work they do! Thanks! More

New Purchase I came in looking for used 2015 Cherokee Trailhawk, Carlos greeted me immediately and began to help me. We soon found out the one I had my eye on was I came in looking for used 2015 Cherokee Trailhawk, Carlos greeted me immediately and began to help me. We soon found out the one I had my eye on was no longer available. We found a new 2016 Jeep Cherokee Trailhawk in the color and options I was looking at and I decided to at least test drive it to see if it would work for me. The test drive went well and Carlos was able to answer any question I had. We went back and took a look at the numbers to see if we could work a deal out. The management and Carlos were able to work with me on the numbers and my trade in to the point where I felt like I was happy to make a purchase. The whole purchasing experience went smoothly and I am very happy with my new Jeep! Thank You Safford Springfield Team! More

2015 Jeep Renegade Trailhawk Safford customer services is one of the best. I purchased a 2015 Jeep Renegade Trailhawk. We agreed on a great price and I walk out with a great car Safford customer services is one of the best. I purchased a 2015 Jeep Renegade Trailhawk. We agreed on a great price and I walk out with a great car. Younes Bekkali is the best salesman in town, I would prefer if anyone get a chance go straight to him. More

Im a person too! Just think your salesman says great you've been approved for 8,000 dollar loan and for some reason your fogtton. I was at this dealership from 1:30PM Just think your salesman says great you've been approved for 8,000 dollar loan and for some reason your fogtton. I was at this dealership from 1:30PM to 5:00 and not only did not get A test drive around 2:45 betty and Carlos became to busy with other people who arrived much later then me. WORST TIME EVERY ! More

OUTSTANDING SERVICE Bob Mooser, his service could not be any more accommodating or friendly; he actually cares about the customers about their vehicles and their safety. Bob Mooser, his service could not be any more accommodating or friendly; he actually cares about the customers about their vehicles and their safety. He did a great job with my repairs or service. My big 2004 Dodge drives like NEW! More

Great service department The blower in my air conditioner went out on my 2015 Grand Cherokee Overland. The service department at Safford was wonderful. They got me in a rent The blower in my air conditioner went out on my 2015 Grand Cherokee Overland. The service department at Safford was wonderful. They got me in a rental SUV immediately and got my car back to me in two days. I've been getting service done on my Jeeps at Safford for 9 years now and have always got the same great professional service and quality work. More

Repair quality lacking and no help fixing poor work Lots of problems, two big ones with the Service Department. Inability to talk to the service department if you are not standing in front of them. No Lots of problems, two big ones with the Service Department. Inability to talk to the service department if you are not standing in front of them. No return calls or a lot of waiting for someone to answer the phone when you call them (Problem 1). Also, getting charged for "diagnostic" work when I never gave them the go ahead to do it, taking a very loose interpretation of what I said to do work (money=Problem 2). Then when there was something that I really needed done, told them needed replaced, they said "we can do if for less" only to find out they really did nothing and charged me for it (Problem 3). Recommendation: go to Koon's in Tyson's for Chrysler repair service. Scheduled online appointment to get a coolant flush and to get the battery terminal cable repaired. When I arrived, a little after they opened, the appointment wasn't in the system but they got me in anyways because I waited (small problem, but do-able) Mentioned that the if the "Check Engine" light comes on to the service rep I know what the problem is, but told him the tech should talk to me first. I did request an estimate for what he found. I waited in the customer area knowing that that was the only way my vehicle would get serviced. It was also telling that the area was full with other customers willing to wait. When talking to another service rep, he gave me all the "recommended" things that should be done, including the replacing the sensor causing the check engine light to come on. I told him I didn't want to work done, but needed the estimate. He replied "Ok, but you'll have to pay for the diagnostic". Not thinking much about it or asking how much the diagnostic was (which wasn't spelled out in any of the charges or estimates he gave), I said Ok. I got the bill to find that the "diagnostic" was for a full engine diagnostic which cost $137. I didn't complain at the dealership, but was angry because I did "unknowingly" say "yes". When I got home I checked the battery cable work to find they had only replaced one bolt on the battery cable connector, cracking the connector in the process. Of course my first call was to the service guy, who said he'd look to see what happen. Needless to say, that was all I ever heard from him and any call backs resulted in answering machines. All this would have been avoided if he would have told me, up front the battery cable is discontinued and they couldn't do the work or specifically what they had to do; I had to call elsewhere to get that answer. I will say that everyone I encountered at the dealership (parts, accounting, service) was at least friendly to my face and speaking to me, just not professional grade or quality work. More

Sky roof leak on my jeep Bill in service could not have been more helpful and knowledgeable. Because of the water in the car because of the leak, they keept my vehicle inside Bill in service could not have been more helpful and knowledgeable. Because of the water in the car because of the leak, they keept my vehicle inside with the doors open to try and dry out the carpeting. I didn't purchase my car at this dealership, but I definitely will use them next time I am in the market for a new car! More