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Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Springfield, VA

Overview
Reviews
Vehicles
3.9
689 Reviews
Call Dealership (703) 866-1700

7611 Loisdale Rd

Springfield, VA

22150

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Showing 689 reviews

April 28, 2023

Very helpful, friendly staff. Overall a good experience and would use them again if needed. More

by jadeboneffwalsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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May 01, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We're happy to hear that, thank you!

April 21, 2023

Great staff, personable and professional. Dedicated to their craft and customer. Everything we asked we were delivered. More

by Lyonsclan13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oneil Bennett
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Apr 24, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

Thanks for the amazing feedback! We are delighted to hear that you are happy with your purchase. If there is ever anything else that we can assist you with in the future, please always feel free to let us know. Thanks again and congratulations!

April 03, 2023

Customer service is great, Very helpful, keeps customer well informed and provides guidance for excellent vehicle maintenance. More

by Sun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 03, 2023 -

Sun responded

Customer service is great, Very helpful, keeps customer well informed and provides guidance for excellent vehicle maintenance.

Apr 03, 2023 -

Sun responded

Customer service is great, Very helpful, keeps customer well informed and provides guidance for excellent vehicle maintenance.

March 23, 2023

Very helpful with the recall Will go back with any issues Thank you for the help More

by Gdluper
Recommend Dealer
Yes
Employees Worked With
service department
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Mar 24, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

Thank you!

March 04, 2023

Safford has always met my expectations for both of my cars when taken into the service department. They have done so with efficiency and professionalism. More

by brassejudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Washington
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Mar 09, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We're happy to hear that, thank you!

February 23, 2023

Good place to choose a vehicle I recommend it to anyone have a great day More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Rey
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Feb 28, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

Hi Joe! We're so happy to hear that you enjoyed your recent experience with our team here at Safford CDJR of Springfield. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Thank you!

January 23, 2023

I have had my Ram 2500 in for serve 4 times they they still can’t fix the pulling to the right. It’s a brand new truck 15K miles on it. Don’t bring your trucks here they won’t be look at. More

by moitamark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James, one of the owners
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Jan 24, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are very sorry to hear about this, moitamark. Your feedback is very important to us and has been given to our management team who would like to speak with you about it. Unfortunately, we are unable to locate contact information based on the name on your review. Please reach out to our Service Manager, Brett Owens at your convenience at (703) 866-1700.

January 19, 2023

Only one place I can trust the most. Never disappointed. Always satisfied. Staffs are nice and kind. Technician has knowledge. More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Chris, Brandon
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Jan 24, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are thrilled to hear that, Q! Thank you

January 06, 2023

The service team was friendly and welcoming. They also kept my informed throughout the process of servicing my car; from recommendations to packages available to me. More

by Addodankwa17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett, Osbaldo
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Jan 24, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We're happy to hear that, thank you!

January 02, 2023

Once you buy from them and took your, they will not care after when you bring back for some issues and the sales man said it will be cover under warranty. This is my second time buying car from this dealers More

by Balisong1500
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mahmoud
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Jan 06, 2023 -

Safford Chrysler Jeep Dodge Ram FIAT of Springfield responded

We are very sorry and surprised to hear this. This information is very important to us and has been given to our management team who would like to speak with you about it. Unfortunately we are unable to locate your records and contact information based on the name on your review. Please reach out at your convenience at (703) 866-1700.

Jan 07, 2023 -

Balisong1500 responded

I bought my 2019 Jeep Wrangler from this dealership on October 18, 2022 and I saw a couple of minor issues which is the missing push start cover and rear bumper red plastic reflector and I mentioned and pointed out to a salesman and he told me that it should cover under warranty which is I take his word for it since this is my second time buying car here. While I'm waiting for all the paperwork of course they clean the car and finally done signing all paperwork and get the key and re inspect the car one more time and I found the left rear tail light has moisture due to crack lens and also tell the salesman and of course same response from him it should be cover under warranty when I bring back the car for service so I drop off my Jeep to service for This issues knowing they will take care of it and when the service advisor talk to me saying that all the parts was SOP and having a thanksgiving holiday that week I was advice to pick my Jeep and they will called me as soon as they get the parts on hand , and I keep waiting for their call but never heard from them so I decided to text service advisor at Dec. 2 and he told me that the claim adjuster will not cover any of them. And that's really make me unhappy because at first they told me that he got the approval and the parts was SOP and then they are saying that none of them will be cover. So I text my salesman on Dec. 17 about this issue, since then never heard from him, And as par as I know besides the 100K power train warranty I bought a bumper to bumper warranty that is offer to me by the loan officer. This is why I wrote this review it's all base on my experience they really treated you good when you try to buy a car but once you bought the car and have some issues they really don't care about it even though that you trust their word telling you that it should be cover under warranty. DON'T BELIEVE ON WHAT THEY SAID BETTER TO PUT IN PAPER THAN TRUSTING SOME PEOPLE THAT ALL THEY CARE ABOUT IS TO MAKE SALE !!!!!

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