Safford Chrysler Jeep Dodge Ram Fiat of Winchester

It took days to get the vehicle at the dealership before they could even show it to me. I purchased the car one evening so wasn't able to exactly go around and check things it's a two-year-old car. The very they could even show it to me. I purchased the car one evening so wasn't able to exactly go around and check things it's a two-year-old car. The very next morning the car wouldnt start. I missed a day of work due to this. The dealership did come get the car and replace the battery. Immediately the car is hesitating during driving making a rattling sound in the wheels up front and a rattling in up under the car in the back. I took it in they tried to charge me almost $300 to take a look at the car that I had just purchased I argued that they didn't end up charging me. Come to find out there were bolts loose on the front axle and the heat shield from the gas tank was falling off broken. After complaining they finally got my car in and fixed the axle bolts and the heat shield but I still had to pay $105 deductible for things that were a safety issue when they initially sold the car to me and they couldn't find the same issue I was talking about with a hesitation of the motor while driving. So I went to an independent mechanic and he diagnosed the car as needing a tune-up new spark plugs and wires and they refuse to replace them telling me that they're 100,000 miles spark plugs in the vehicle. I've been given the runaround since the beginning of getting this car and now I have no recourse because cars are obviously as is but I feel like they sold me a car with issues and refuse to take care of the issue even though they state that it's under warranty but no one can diagnose it there. I would highly suggest not purchasing a vehicle through these guys as they will give you a run around and try to get out of anything that they can do not put money back into a used vehicle that is only 2 years old. I've purchased many vehicles from several different dealerships in the area and this is by far the worst customer service I've received to date. More

We stayed at a CandyHill Campground on our way from Pa. To NC. Went to hook up the camper with my 6 month old truck and the check engine light came on. Called Safford Ram, they said bring it right down w To NC. Went to hook up the camper with my 6 month old truck and the check engine light came on. Called Safford Ram, they said bring it right down we will diagnose and see what we can do. They got it right in and diagnosed, it was a stuck EGR valve. They fixed it and truck was fine. Very courteous, caring, and a lifesaver for us towing a camper. Staff was amazing…. Many thanks to all at Stafford Ram. Thank you!! More

I had one of the worst service experiences at Safford Chrysler Dodge Jeep Ram & Fiat of Winchester. I went in for a simple oil change about two months ago, and about a month later, my check engine light Chrysler Dodge Jeep Ram & Fiat of Winchester. I went in for a simple oil change about two months ago, and about a month later, my check engine light started turning on and off. When I called, they told me to come in after two weeks, but the light went off in the meantime. Recently, the check engine light came back on, and when I checked, the oil level was very low. I called them again, and initially, they told me to wait a week. After I explained that I couldn’t drive the car without oil, especially since they were the last ones to service it -they finally agreed to have me bring it in. They said there were no leaks, topped off the oil, and sent me on my way. However, on my drive home, I noticed a strong burning smell. When I checked, oil was splattered all over the engine. I immediately took the car back. They kept it for 24 hours, and I had to call them five times just to get an update. Eventually, they told me the timing cover was cracked and tried to quote me $4,000 for repairs! I decided to get a second opinion from another certified mechanic who fixed the real issue for $1,350. The problem was simply a gasket leak caused by overfilling the oil, which this dealership did. The timing cover was perfectly fine. I’ve driven over 500 miles since the repair with no issues at all. So not only did they overfill my oil and cause a major mess, but they also tried to charge me thousands for their own mistake. Absolutely unacceptable and very shady business practices. On top of that, I decided to cancel my service contract because of this experience. I gave them my information and was told someone would call me but no one did. I had to call multiple times and was told each time that the request was “in queue.” As soon as they realized I wasn’t coming back, it felt like they stopped caring altogether. This dealership completely lacks communication, accountability, and professionalism. Please avoid this place if you value your car, your time, or your money. More

Great service facility. Awesome customer service, would highly recommend. If I lived in the area they would be my go to for service. Awesome customer service, would highly recommend. If I lived in the area they would be my go to for service. More