Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Nightmare whole deal has been a nightmare. bought car and got it on interstate check engine light came on. then i called and spoke with mary who i signed papers whole deal has been a nightmare. bought car and got it on interstate check engine light came on. then i called and spoke with mary who i signed papers with who said nothing they can do once its pulled off lot that is what extended warranty is for. so i called extended warranty they said sounded like pre existing so they wont cover it. so i contacted va attorney general and then 2 days later safford called to tell me to take it down to be fixed. they replaced fuel pump at that time. i told them it sounded like exhaust leak. i went to pick it up check engine light is still on. the guy comes out and erases code and says your good to go. i said that isnt fixing it. so light came right back on while driving home. called to get ahold if rosa and didnt hear back for several days and then i get email from attorney general saying safford has fixed the issue. i had to reply stating it isnt fixed the light is still on. i then get ahold of jon the general manager who helped me the most and was trying to fix the problems. he had me bring it back down and gave me another rental and they fixed the o2 sensor and catalyst converter. when i went to pick it up the service guy said the code showed as old and appeared to have been erased so makes me think it was done prior to me buying car. Jon stayed in contact with me to let me know the progress. Now i have car back and was told to go to mva to get my tags and since i paid safford for tags i wouldnt have to pay mva so i went to mva and was told no either they need to give you something to show you paid or they will send papers however mva said they are 30 days behind on mailing tags. today Mary calls me back with a attitude saying i was told from get go they will do my tags and about how i should have knew papers i was signing. which i knew they told me that from get go however tuesday they said to go get tags at mva. i told her this whole process has been a nightmare and she got snippy again so i brought up about the attorney general which didnt help her attitude any. so this place has horrible customer service skills and one person dont know what the other is doing and not organized. i recommend if you do deal with this place ask for Jon the general manager because he is great and has been the only person willing to help and not get a attitude. More

Fantastic experience We were so pleased with the helpful staff at Safford in our truck buying experience. The salesman and sales manager went above and beyond to help us f We were so pleased with the helpful staff at Safford in our truck buying experience. The salesman and sales manager went above and beyond to help us fulfill our needs/wants in a vehicle and we left with just that. We LOVE our new Ram 1500 Long Horn. More

Buying a new car exlerience Everyone was courteous and caring. We will definitely visit your dealership again. Jerry had the jeep ready for a test drive when we arrived it wasnt Everyone was courteous and caring. We will definitely visit your dealership again. Jerry had the jeep ready for a test drive when we arrived it wasnt hard to make a decision on the vehicle. Thank you More

Excellent Service, 0 pressure. A nerve racking process made easy with no pressure and help throughout the entire time. Jamie Beans was incredibly patient with us and honest the enti A nerve racking process made easy with no pressure and help throughout the entire time. Jamie Beans was incredibly patient with us and honest the entire time until we settled on the right vehicle for us. Very happy with entire process! More

Great Experience .....Highly Recommend Had a great overall experience at Safford with Jamie Beans. Very easy to work with.....no hassle sale! Would recommend! Traveled from Baltimore, MD Had a great overall experience at Safford with Jamie Beans. Very easy to work with.....no hassle sale! Would recommend! Traveled from Baltimore, MD to work with this dealership. More

Very efficient and quick Great service and our salesman Jerry was great! The paperwork was quick and easy and painless would definitely recommend anyone who is looking to go h Great service and our salesman Jerry was great! The paperwork was quick and easy and painless would definitely recommend anyone who is looking to go here More

Very good environment and buying experience. Hassle free sale to get me into my new vehicle. Very personal and not pushy at all. Would definitely work with them again and look forward to having t Hassle free sale to get me into my new vehicle. Very personal and not pushy at all. Would definitely work with them again and look forward to having them service my truck. Thanks Steve. More

Great service Everyone from sales,finance and customer service was Wonderful. Highly recommend . It was a pleasant and rewarding experience. I feel they were hone Everyone from sales,finance and customer service was Wonderful. Highly recommend . It was a pleasant and rewarding experience. I feel they were honest, upfront and friendly. More

Wonderful experience Very good experience. Scott was funny and polite. He explained everything to us. Would buy from them again. Did not take that long to complete the bu Very good experience. Scott was funny and polite. He explained everything to us. Would buy from them again. Did not take that long to complete the buying process. More

Excellent Very good deal and Mike H. was very helpful. We went in undecided and ended up getting a new truck. We were very happy with our purchase. Very good deal and Mike H. was very helpful. We went in undecided and ended up getting a new truck. We were very happy with our purchase. More