Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Buyer Beware. On March 9, I bought a new 2022 Grand Cherokee L from this dealership and, overall, had a good buying experience. However, prior to purchasing th On March 9, I bought a new 2022 Grand Cherokee L from this dealership and, overall, had a good buying experience. However, prior to purchasing the vehicle, in my research, a quick google on the vehicle revealed that there was a stop sale order sent to dealers and I was aware that there was potentially an issue with this model vehicle failing to communicate with the key fobs. I asked the salesman about this and was reassured that it would not be an issue, so I bought the vehicle. Two weeks later, the very problem I inquired about actually occurred, stranding me in a parking lot and forcing me to have the vehicle towed to a dealership for repair. This dealership sold me a defective vehicle they had failed to fix after telling me that I would not have the issue. This was, at best, a mistake, but I would consider it negligent or fraudulent misrepresentation. On Friday, March 25, the dealer offered to take the car back if I would return it to them over the weekend; however, I live out of town over an hour away and would have had to drive it back and then wait several days to get my money- another inconvenience after being sold a vehicle that the dealer knew- or, at least, should have known- to be defective and failed to repair before selling. I have spoken with both a sales manager and a general manager who only apologized for the inconvenience but otherwise were dismissive with regard to the gravity of the problem. I had another dealership perform the recall repair and even they stated that I should never had been sold the vehicle without the issue being fixed. More

I was in the market for a Jeep Wrangler and Curtis and the staff made it happen! the staff made it happen! More

The sales staff Mitchell is very knowledgeable and extremely nice, he goes the extra mile to help you extremely nice, he goes the extra mile to help you More

Mark, Shane, the financial advisor and all did an exceptional job taking care of my needs. I cannot say enough about Mark! He went way out of the norm to get me the car I wanted. I will certainly exceptional job taking care of my needs. I cannot say enough about Mark! He went way out of the norm to get me the car I wanted. I will certainly recommend Stafford to everyone who is looking for a good dealership to do business with! More

The service department really tries to help very nice people sakes staff if very knowledgeable also people sakes staff if very knowledgeable also More

Safford of Winchester is always friendly and professional. I have purchased three vehicles from them and have used their service center and have always been beyond satisfied. professional. I have purchased three vehicles from them and have used their service center and have always been beyond satisfied. More

Excellent service from the salesman and the finance manager can’t thank them enough for getting me in the vehicle I wanted! manager can’t thank them enough for getting me in the vehicle I wanted! More

It was a nice pleasant atmosphere and Curtis was awesome and he helped me with my situation so thank you so much for everything. and he helped me with my situation so thank you so much for everything. More

Peppie Mills was great to work with, highly recommend. We came away with the car we were looking for. We came away with the car we were looking for. More

Excellent, friendly service. Very knowledgeable. Quick and painless experience. Had my car brought to Winchester from Springfield va. Car was mint when I came to pick it up. I re Very knowledgeable. Quick and painless experience. Had my car brought to Winchester from Springfield va. Car was mint when I came to pick it up. I recommend anyone one looking for a new or use vehicle, make Safford your first and only choice. More