Safford Chrysler Jeep Dodge Ram Fiat of Winchester

Outstanding experience from start to finish I had your typical experiences with other dealerships and was a little beaten down by the whole process when upon a friend's recommendation I walked i I had your typical experiences with other dealerships and was a little beaten down by the whole process when upon a friend's recommendation I walked in Safford in Winchester. From the time I met Jerry Dennis (my sales rep) when I walked in to when we worked through the details with Ben Saadatmand (his manager) and finally Danny Vincent in finance, I was treated with the highest level of professionalism and was dealt with by an organization that goes out of their way to provide the highest level of customer service. Their primary goal that came across to me was to make sure I was happy and satisfied. I've been buying cars for 20 years and this was easily the best experience I've had. They listened to what I was looking for, found the exact truck I was looking for, walked me through the details of what was a very good price, made the trade in painless, walked me through the finance process in a very clear and transparent way and I didn't feel like anything was held back or pushed on me. No gimmicks, no high pressure antics just a HIGHLY recommended dealership. More

Best Customer Serivce you will find at a dealership! The level of Customer Service given at this dealership is VERY hard to come by. We had an awesome experience in purchasing our NEW 2014 Ram Power Wago The level of Customer Service given at this dealership is VERY hard to come by. We had an awesome experience in purchasing our NEW 2014 Ram Power Wagon! Our sales person was Chris Dooley, he was great! He was in no way over pushy, he is very knowledgeable in answering any question we had and I would recommend him to everyone. I love the no haggle sales environment, I love getting a great deal! Thank you Chris, Brad and Ben for the wonderful experience! More

Joyce Rohrbaugh was an amazing sales woman! I recently went into to see about my chances of getting a new vehicle. I didnt think I had any, and was very nervous. I met with Joyce when I arrive I recently went into to see about my chances of getting a new vehicle. I didnt think I had any, and was very nervous. I met with Joyce when I arrived and she was VERY friendly. She was able to quickly tell me what vehicles were in my price range and though I was hesitant, encouraged me to try a few. When I settled on one, she and her manager very quickly were able to work out a MORE than reasonable deal. The entire time she was very fun to talk to, laughed at my corny jokes and kept me at ease when we hit a small snafu and was able to assure me that everything was fine. Within a couple of hours, we had my financing taken care of, and I had a new car!! I wasn't able to pick it up till the next day, which she had told me was her first weekend off in months... And she came in anyway to make sure that my experience was good and to make sure that I was happy and ok with my purchase since I was still very nervous. I HIGHLY recommend Joyce, and her team. Through out the experience they were very kind, curious, and understanding of my needs. More

Best and quickest car buying experience I ever had It took me longer to get to the dealership than it did to drive away in my new to me vehicle. I live in Upper Marlboro, MD, which is about a 2 hour tr It took me longer to get to the dealership than it did to drive away in my new to me vehicle. I live in Upper Marlboro, MD, which is about a 2 hour trip and I was on my way home in an hour and a half. The sales lady, Joyce Rohrbaugh was very pleasant to deal with. She was very knowledgeable, professional, and courteous. They gave me a fair deal on my trade-in and an even better deal on the vehicle that I purchased. High recommended. More

Great people. This was the best dealership experience I have ever had. Special thanks to Joyce and Chuck they made the stress of car buying a joy. Both with terri This was the best dealership experience I have ever had. Special thanks to Joyce and Chuck they made the stress of car buying a joy. Both with terrific personalities and more than willing to help with any questions I had. I was looking for a dodge caliber r/t and just so happens Joyce took one in over the weekend. There service dept. Was able to get it in right away and have it ready to go. It was amazing when Joyce called me the following day just say hi and to see if I was enjoying the car. I give this used car dept a 100% score. So if you looking for a new or used car give Joyce or Carl a call for great service and a fair deal on a car. Thank you guys so much for your help. More

Very pleasant experience My wife and I are in the market for a new vehicle. We have always liked Jeeps (Wranglers), but have never owned one. On a whim, we decided to visit My wife and I are in the market for a new vehicle. We have always liked Jeeps (Wranglers), but have never owned one. On a whim, we decided to visit Safford of Winchester on Route 7. It's not far from our house, and we figured that we would give them a shot. We drove up on the lot, got out of our vehicle and started to meander about. Within a couple of minutes, we were greeted by Nick Kelchner, who was a very pleasant individual. He introduced himself and shook both of our hands. We started to shoot the breeze about the vehicles and what we were looking for. As someone who used to work commissioned in-home sales, I'm familiar with all of the "right things to say to get the customer to say yes", and Nick's vernacular wasn't smattered with them. I was struck with the feeling that he was truly being sincere. I asked him some questions about the drive train, the engine specs, regular maintenance, tires, and the like. He was generally knowledgeable about the product, but admitted that there were some things that he wasn't sure about. He said that he could find out and he would let me know. I found this to be refreshing - the fact that a "sales" guy didn't claim to know everything. He asked what we would be using the vehicle for (highway driving, off-roading, etc) and he engaged both of us equally - taking in all of the input that both my wife and I gave him. We took the Jeep out for a test drive, and I was pleased with how it handled. Not as "trucky" as they had been in the past, but not built as a grocery-getter. Comfortably utilitarian. After the test drive, Nick asked if we had concerns. With two kids, our collective concerns were safety, durability and dependability. Some additional amenities would be nice, but they are wants, not needs. We started to talk about our purchase requirements, and Nick informed me that although the information was important, he wasn't the guy that we needed to talk to. Nick led us inside, holding the door for us as we went through, sat at his desk and started to talk about some options. Leaving the financial information out of the review, after we were finished, I requested to speak to his supervisor. Ben Saadatmand came over and introduced himself. He was a little concerned that he was asked to be spoken to, but I assured him that we had a great experience and I wanted to let him know that Nick did a good job. Working in the customer service industry, I know that most news is usually angry, negative or generally not so good. I wanted to reassure him that Nick did his job professionally, in a friendly manner, conversationally and most importantly, sincerely. Ben was happy to hear about our experiences, and proud of his employee (for good reason). As of the time of this posting, we have not yet purchased the Jeep, but have been in contact with Nick and we are planning on revisiting the dealership this afternoon to complete the credit application to see where our exact financing shakes out. They are working hard to find us what we need and what fits into our budget, and I'm excited to talk with them soon. Sincerely, Dan C. More

Excellent Service and Customer Service My car was in an accident and was brought to Safford of Winchester. Their customer service was beyond expectation, they took me through each step, han My car was in an accident and was brought to Safford of Winchester. Their customer service was beyond expectation, they took me through each step, handled the insurance company and true to their word and the work done on the car was perfect. I am 60+ years old and this was my first accident, thank goodness only a rearender but to me it was very traumatic. Everyone understood and the entire process a good experience. Keep up the great work. I will recommend highly to all my friends and customers. Thank you for a great job! More

This dealership has it down I've purchased six new cars in the past 10 years. These have included the "premium" brands, BMW and Porsche. In many of these previous purchases I vis I've purchased six new cars in the past 10 years. These have included the "premium" brands, BMW and Porsche. In many of these previous purchases I visited several dealers and wasted a lot of time. I do a great deal of research before contacting a sales person. I don’t expect every salesperson to know as much about the vehicle as I do but they ought to know at least 75 percent of what I know. Some of the salespeople (I haven’t purchased from) didn’t appear to have ever read the brochure, or a window sticker. Greg Saunders knows how to satisfy car buyers. It’s simple, know your product and tell the truth, instead of what they want to hear and then waste their time. He also maintained contact through email for a month, never being pushy, or intrusive. Other than a few boring presentations about the typical dealer moneymakers. I haven’t had much to say about finance managers. The new Grand Cherokee, like even the most basic new vehicle, is very complex and I plan to keep it a long time. If you would have told me a few years ago that I would ever buy an extended warranty on a car I would have referred you to drug rehab. Paulina Ahrens sold me a lifetime warranty, something I didn’t know existed. We have good credit, but she gave us an interest rate far better than I found while shopping around. Biz office experience was excellent! I think the dealership culture may be to treat all car buyers with respect. I think they would also serve you well if you if you were buying a used car with poor credit. More

The Differential Debacle I had a front differential go out unexpectedly in my truck and had the vehicle towed to Safford of Winchester. The ring and pinion seized for some un I had a front differential go out unexpectedly in my truck and had the vehicle towed to Safford of Winchester. The ring and pinion seized for some unknown reason. The staff mentioned helped to get me going again. John Phillip and Mark Cornish went out if their way to help me with my concerns. Thanks again to you all! More

Shaun called us from an internet search, he was very pleasant on the phone and listened to what we were interested in. He invited us to meet with him and we agreed. He showed us what we asked him to and pleasant on the phone and listened to what we were interested in. He invited us to meet with him and we agreed. He showed us what we asked him to and did not try to sell us what we were not looking for. Shaun went above and beyond to explain the differences in the 2 vehicles we were interested in. We took a test drive but, he could tell we were not sold on that vehicle. We went inside, he did a search and came up with the perfect vehicle for us at their Fredericksburg location. He truley knows what he is talking about and knows what's in his stock. We are very happy with our purchase in fact that was the best car buying experience we have ever had. We were never rushed or nade to feel like we were taking up too much time. When It was time to go into financng that experience was equally great with Chris Dooley. We highly recommend Shaun if you are looking for a vehicle. The whole Safford team was great. More