Safford Chrysler Jeep Dodge Ram of Warrenton - Service Center

Safford Don’t trust this dealer! Purchased a 2017 Grand Cherokee. Sales rep said it comes with a 3-month/3000 mile bumper to bumper Chrysler service warranty. I had my first oppor Purchased a 2017 Grand Cherokee. Sales rep said it comes with a 3-month/3000 mile bumper to bumper Chrysler service warranty. I had my first opportunity to use the warranty 2 months after purchase. I closed the driver’s side air vent. The next day I opened the same vent and no air was coming out. I also noticed a persistent squeak from the right front wheel that was only heard at low speeds. I called service and made an appointment for service. The air vent was evaluated by the service manager when I arrived. He said, “yep, it’s broke”. The manager completed the service ticket, where he stated the company policy “there is a $219 diagnostic/inspection fee.” I said “I have the 3-month Chrysler warranty”. He made no response/reply. I was called to be told the car was ready and the charge is $368. I said ok and figured I would address the charge with the sales rep that told me I had a bumper/bumper warranty. I arrived to pick up the car and went directly to the sales rep and asked about the warranty and the $368 fee. The sales rep said let’s go talk to the service manager. The manager said the “rod to the vent door popped off and we reconnected it”. I asked is the rod designed to pop off. The manager said “no, but it was not broke, the tech just popped it back on”. Not an acceptable answer in my opinion. Then I asked about why am I being charged. The manager said “the warranty only covers the repairs if there is a broken part. The air vent is not broken and the squeak was caused by an excessive buildup of break dust on the rotor, it was not broke.” My sales rep went to bat for me with the sales manager and came back with nothing but a $70 discount of the $368 service cost. Once again, a car dealer that does a bait and switch. I guess I should not be surprised. More

I hate to leave bad reviews but this one was just horrible. Dropped off our work truck on 7/9/2024 and it was not even looked at for a few weeks. Finally, a MONTH later after I had to keep bugging th horrible. Dropped off our work truck on 7/9/2024 and it was not even looked at for a few weeks. Finally, a MONTH later after I had to keep bugging the service rep, they finished repairing it and charge me $1,266.85 for FUEL FILTERS! The service rep I called multiple times and would flat out tell me our vehicle is in the shop and it wasn’t. We have GPS and dash cams in all our trucks and know exactly where each and every vehicle is at all times. When I stated that to the rep that there’s no need to lie to me when I even drove around the dealer and the truck was still parked in the same spot for 3 weeks they went and disconnected the GPS system and didn’t even have common courtesy to plug it back in. The service rep and technician even wanted to play the guessing game, talking about oh we think it’s the fuel filters so I just the service rep well what if it’s not, do I still pay for the fuel filters and something that is not going to fix the issue? He stated yes and I got it all on my text feed because he never even wanted to call me back when I called him several times. Texting was the better choice. Even the receipt shows they charged me TWICE for the same repair. I’ve never been to any mechanic shop that charges flat rates on jobs. It’s usually a hourly labor rate with the shop providing the price and some shops have different hourly labor rates when the customer provides parts but flat rate and up charging customers I’ve never seen this. Ram has our truck computer locked and it requires a code to even get into the system to look at and I asked the service rep how do I obtain that code and never gotten an answer back. My family and I have bought a 2022 Ram 2500, 2021 Dodge Charger and service our work truck Ram 5500 from this place and this is the type of service we get. Oh I forgot to mention, they hate to do warranty work. We’ve brought this work vehicle here 3 times for warranty work and each time they want to sit there and play games and tell us oh this isn’t covered under warranty or they will try and tell you it’s a wear and tear item that is not covered under warranty. Steer far away from this place because they just will up charge or overcharge you. I emailed there corporate email address and still haven’t even gotten a response and maybe this review will actually get to someone that makes a difference because this is insane. More

Everything went very well. The Service Advisor had my vehicle in and out very quickly as promised. The Service Advisor had my vehicle in and out very quickly as promised. More

Always keeps you informed about your vehicle and work being done. Very helpful making appointments easy. being done. Very helpful making appointments easy. More

Very professional, excellent work on my vehicle. Recommend them for services on vehicle’s 100% Recommend them for services on vehicle’s 100% More

Visited to schedule a service appointment and was same day. Service was completed quickly and the service staff was professional and attentive. day. Service was completed quickly and the service staff was professional and attentive. More

Friendly and professional service and treated me with respect and courtesy. Fast service as well respect and courtesy. Fast service as well More

Great Service as usual. One of the great things about Safford is the service I always receive One of the great things about Safford is the service I always receive More

Very knowledgeable, friendly. Kept me updated on the service on my Jeep, how long it would take. Kept me updated on the service on my Jeep, how long it would take. More

Great experience. They were very efficient and courteous. Will certainly use them in the future. They were very efficient and courteous. Will certainly use them in the future. More