Safford Chrysler Jeep Dodge Ram of Warrenton - Service Center

Rude cashier 😝 I had service done on my Safford purchased Jeep today and when I went to the cashier when the service was done. I looked at the invoice and asked a wh I had service done on my Safford purchased Jeep today and when I went to the cashier when the service was done. I looked at the invoice and asked a whether all synthetic oil had been used as the invoice indicated differently. The cashier belligerently told me they only use synthetic oil. I asked her to check because from past service at Safford I knew that not to be the case. She abruptly turned walked into the adjacent room with the glass windows and I heard her say,'some guy out there says all our oil is not synthetic, you explain it to him!' Shortly after that the service rep came in and politely and professionally cleared everything up. Your service reps are great to work with but going to settle the bill is not a pleasant experience, and I am not referring to the prices or cost. More

Felt unappreciated I had brought my Jeep in to have them listen to where a certain noise was coming from. I explained roughly where it was coming from and how long it to I had brought my Jeep in to have them listen to where a certain noise was coming from. I explained roughly where it was coming from and how long it took for it to really be heard. They took it in and a few hours called me saying I had warped rotors. I've never had issues with my braking system, but I trusted them because they deal with jeeps on a regular basis. $400 later after they only resurfaced them (you can my brand new ones at half that price, but again they did the work that I trusted them to do and they deserved to be paid) paid them, pick up my jeep and 10 minutes into the drive IT WAS MAKING THE SAME SOUND!! Called back and explained it's making the same noise and took the jeep back the next day. After waiting all day they finally called, sounding upset with me because their mechanics took it for a spin to listen to the sound and it took the heir whole lunch until it made the noise but they couldn't pin point where it's coming from. Went to pick it up and the Manager Justin was defending his mechanic for his lack of knowledge of Jeeps, because the noise ended up being something more serious than a "warped rotor" that they swear was warped and that the noise was "definitely coming from the braking system and that I should put brand new brakes on" when I had just had all new brakes put on a week before. The issue was the drive shaft. Never will I bring my Jeep back nor will tell anyone to take their Jeep here. They're over-priced for xxxxty service. More

Poor communication and makes excuses I purchased a used Jeep from a different dealer; there was an electrical problem discovered the first day I took possession. The other dealer did not I purchased a used Jeep from a different dealer; there was an electrical problem discovered the first day I took possession. The other dealer did not want to tackle the electrical problem, since it was not their brand, so they paid to have Safford's service center complete the diagnostics and repair being Jeep specialists. I contacted Safford directly to give them a complete overview of the symptoms and told them what I thought was causing the problems. They were very friendly at first, until they actually had the vehicle in their possession. I waited several days and called for an update, I was told it was still being diagnosed, the technician assigned to my vehicle wasn't there that day, so i requested that he call me. After no return call for more than 24hrs, I called again and was told this time the technician was at lunch and the vehicle was still being diagnosed. I requested again that he call me with an update to let me know what he has ruled out. Again no return call for more than 24hrs. I called a 3rd time, no surprise they were still diagnosing and the technician was not available. The 3rd time I was given the option to leave a voice mail for the technician and in the message I explained that I needed an update as to what was going on because I had a trip that would need to be postponed and just needed some kind of communication. Again... 24hrs, no response. I called the dealer again and was given the same runaround of it's being diagnosed and the technician is not available. At that time I demanded that someone find out what was going on and give me an update. In response, the same girl who had been telling me for days that the Jeep was being diagnosed left a message that she had talked to the technician and they had called the dealer where I purchased the Jeep and told them what was going on and she was sorry for the inconvenience but she thought they should've called me by now. The rest of her message was that they could not diagnose my vehicle until a new battery was purchased for $400 and after that they would just start replacing control modules at $420 each until they figured out what was causing the phantom electrical issues, but they can't start diagnosing without a fresh battery... this after she told me multiple times they were already diagnosing it, then she leaves a message to say they had not even started diagnosing it because they won't do it without a fresh battery? I called back, got the same girl, explained to her that even if they truly had called the other dealer requesting authorization to replace the battery, she should have told me the same info the numerous times I asked for an update, and that even if she had specifically requested the other dealership contact me, her technician should have responded to my numerous messages that said I had not received an update and I also told her she should not have told me they were in the process of diagnosing the symptoms of they had not even started. I demanded to speak to the technician who was servicing my vehicle, because before they start replacing random modules at $420 each I wanted to make sure they first checked what I already knew was wrong. The female transferred me to the technician who identified himself as the one who was assigned to my vehicle. During the conversation I asked about the control module and he said, "if I didn't say you need a new one then you don't need a new one" and when I asked if he had even looked at it, he said "how would I know I'm not the one working on your vehicle". This was the guy who the female employee told me WAS the technician working on my Jeep AND the male employee also identified himself as the person who was supposedly assigned the vehicle yet he passed the buck when I asked if he even checked the broken part? At that point I asked for their manager. He immediately confirmed that what I had told them was broken was the first thing written on the ticket that needed to be replaced. The other technician said it didn't need to be replaced and that he wasn't even sure it had been looked at. The manager was fine, didn't get rude like the first two employees. The day after bringing my vehicle home I checked under the hood, the service record says Safford performed a 23 point inspection but the coolant reservoir was bone dry. Not a drop of liquid in it. My radiator had fluid, luckily. How does a professional mechanic miss that on an inspection that includes checking fliuds? My coolant level was fine before taking it in to them. And the level hasn't changed since I refilled it so I'm not sure how it drained in the two weeks time Safford had it to begin with. Poor communication. Deceptive responses. Passing the blame. Not giving knowledgeable responses. Rude reations to being called out on blowing me off. Two weeks to repair two 'plug n play' components that required no more than a couple screws and a reprogram of the key. All I know is nothing got done until I asked for their manager, I should've asked for him a lot sooner. More

Bad situation, very hard to resolve but they stepped up Please read the following review I posted last month. All facts remain the same with the exception that upon filing this review on line and getting t Please read the following review I posted last month. All facts remain the same with the exception that upon filing this review on line and getting the General Manager involved a very amicable resolution was obtained. It took far to long with far to many challenges and time for the customer but in the end they were fair and so far the A/C is still operational. Jim is fair and wants to ensure a high level of service but can only resolve what he is informed of. In the last 30K miles Safford has installed 6 A/C compressors. Two failed on the drive away from the dealer, two others failed in less than a year and were not covered under warranty since my mileage exceeded 12K. I spent hours and hours dealing with Ram corporate customer service and they were able to reimburse me for some expenses. Currently been at the dealer for over 7 days for another compressor replacement. 10 months and 14K miles. I replaced the compressor at the dealers suggestion with a re-manufactured compressor from a non OEM vendor for higher quality and longer warranty. Well I now find out that since it failed again the warranty will not be available on the replacement unless the low pressure and liquid line are also replaced to ensure no debris in system. This makes sense. Other than 10 months ago when they installed the compressor that failed they did not replace those lines and I had to return due to not functioning immediately after picking up the truck. The Service director said that he was sorry and then discovered that the lines were clogged and they were replaced and I paid for the parts since labor should have been included initially. Well Well Well, imagine the compressor not lasting a year due to it pumping debris until so clogged would not work. So I receive a call from them, no warranty coverage on labor and none on parts other than the compressor. $1250.00. I consult specific to the automotive industry in best practices and customer service. A dealer has a minimum of 70-75% gross profit on labor and over 40% gross profit on parts. Why would the dealer not look at the crazy circumstances of so many errors that have nothing to do with the consumer and make a consideration on adjusting the labor or parts. I feel it should be free since they are the ones that failed to perform the repairs correctly causing the compressor to fail. But even if not for free how could a writer make a call to a customer and quote full $115 per hour and parts at retail list plus. To understand what this facilities culture is. I called on Monday, 3 days after my vehicle arrived for a scheduled appointment to get a status. Yes you read correctly. 3 business days to diagnose challenge. Now of course they did not call before parts cut off so part they need not arrive until Wednesday. I called service director, was on hold and he was interrupted by customer and I placed a message on Monday evening. It is now Friday and I have not received any communication. No return call on Tuesday. No call on Wednesday saying that part arrived, No call on Thursday saying sorry we are a day late and now Friday and no call. If I were providing consulting services to this organization this example and ones I have read here clearly show a culture of service that is poor and the QC process is non existent. More

Truck serviced and bought a car Our salesman, Ray Wood no matter the amount of time that has passed always remembers us and vehicles we are interested in. He is more of then a salesm Our salesman, Ray Wood no matter the amount of time that has passed always remembers us and vehicles we are interested in. He is more of then a salesman he is a vehicle mentor and friend every time we are at the dealership. My husband has recommended him to every person he knows that has a Ram. Today we bought a used vehicle while our Ram was being serviced. Ray provides us a sense of truthfulness and assurance every single time. As a military family we have lived in four states and visited multiple Dodge dealerships and this is by far the best one yet. We drive an hour each way for this exceptional service. More

The worst car repair I have experienced in 30 years. Over charged, had return twice for faulty workmanship and finally had to go to another repair shop to actually complete the work properly. The recep Over charged, had return twice for faulty workmanship and finally had to go to another repair shop to actually complete the work properly. The receptionist at Safford advised me to not return because the dealership and repair shop is "unethical." The repair shop manager lied to me as to what they did. The knocked a hole in my radiator, cost me $400.00 to replace. The repair shop that actually repair my van said Safford Chrysler is notorious for this bush league repair and over charging. STAY AWAY!!! I have never written a bad review before but after my treatment at Safford I had to say something. More

My wife took her jeep in for a free oil change. When she picked it up she good about half way home when the low engine oil light came on and a terrible stink was coming from the vehicle. She called my son picked it up she good about half way home when the low engine oil light came on and a terrible stink was coming from the vehicle. She called my son who drove down and found the oil filter was not screwed on. called Safford who sent a tow truck. Several hours later when they said it was fixed and cleaned up she picked it up. When she got home she noticed oil covering the rear window and hatch. I took it to a car wash who refused to run it thru there system because of all the oil. I then took it to a touchless wash where about half or less of the oil was removed. I now have a oil covered vehicle that has an engine that was run out of oil because of their poor service. More

The first time I dealt with this dealer we ordered a new Jeep, All cash so no finance. We waited a week for the Jeep to arrive. We were very excited to get the new vehicle for my wife, so we both left work Jeep, All cash so no finance. We waited a week for the Jeep to arrive. We were very excited to get the new vehicle for my wife, so we both left work early to drive the half hour there. One there we saw it and started to look it over....we ordered a panorama room and the one delivered did not have one. The salesmen Jeff asked if that was a big deal? Ah YES IT IS...we did not order this. So we left and ordered it from another dealer. My second experience was with my AC on my Dodge truck (had to use this dealer because I have a large truck) Long story short they said I needed a whole new AC system $2500. So I looked on the internet, bought the part for $225 and had in installed at a local garage for $180...Total $405. That is a huge savings and it stills blows cold! Third time, again I have to use them to check my truck because it is large, was for a turbo pressure not detected code. Took it there knowing what was wrong, just checking to see what they could do. They told me it needs a new turbo! Mind you I drove it there just fine, with only a check engine light on. I said no and told them I would pick it up the next day. I went to get it and it would not run, was it what they call limp mode, so I could not drive it away......I had to have them fix it for $2000. NEVER AGAIN WILL I USE THIS DEALER!!!! They robbed me for $2k because I could not take it to another place without towing it there More

They initially found a leak in the oil pan and set up an appointment for its repair. It was covered under the warrantee. When I took it in for the service they noticed additional warrantee work that was n appointment for its repair. It was covered under the warrantee. When I took it in for the service they noticed additional warrantee work that was needed and so they did that also. Not every dealer service would have done that. When I drove out of the dealership, the car was running so well I felt this was now my dealership. Bill Morse More

Although there was a problem with some warranty work not being done during the visit due to dealers time and scheduling issues, the General Manager took resposibility for that problem and dealt with it quic being done during the visit due to dealers time and scheduling issues, the General Manager took resposibility for that problem and dealt with it quickly and fairly when he was made aware of it. I was disappointed on the day but an acceptable outcome. More