Safford Chrysler Jeep Dodge Ram of Warrenton - Service Center

WOrst Dealer Service Experience I have ever had In 42 years of taking vehicles to a dealer for service never ahd a worse experience than at Safford Warrenton. Service adviser Oh I dint know you want In 42 years of taking vehicles to a dealer for service never ahd a worse experience than at Safford Warrenton. Service adviser Oh I dint know you wanted a saefty inspection Really. I listed it when I booked the appointment on line. Then sir you ahve 3mm of rear brake pad depth and your Grand Cherokee wont pass VA State Safety inspection. Really it was 3mm when I had the Jeep in back in Oct for a oil change. Wasnt going to fight it with Covid 19 out break. Just FYI 2/32nds is the minimum in VA to pass the inspection and that equals 1.5mm so had twice the minimum amount. SAfford used to be decent but in last year they have gone down hill They are a rip off. DO NOT USE THEM FOR SERVICE! More

The service writer was not very attentive me being there . I saw him Walk in by the waiting area then I walked out and called me to let me know my truck was ready . Get I was the only one in waiting room,y . I saw him Walk in by the waiting area then I walked out and called me to let me know my truck was ready . Get I was the only one in waiting room,yet he stepped out and called me.. More

I have been getting my cars serviced at Stafford in Warrenton for 7 years. The service advisors and technicians are very good to deal with. They know I am particular about my cars and I feel like they Warrenton for 7 years. The service advisors and technicians are very good to deal with. They know I am particular about my cars and I feel like they always take good care of my vehicles. More

Great, professional and friendly service! Called and setup next day service for several recalls that made our Ram run perfect! We got phone reminders, the place was clean, dropping of at night was easy! setup next day service for several recalls that made our Ram run perfect! We got phone reminders, the place was clean, dropping of at night was easy! More

Appropriate service as expected Oil and filter change, tire rotation, 21-point inspection, and state inspection all performed effectively. Genuine apology for minor mix-up on oil ty Oil and filter change, tire rotation, 21-point inspection, and state inspection all performed effectively. Genuine apology for minor mix-up on oil type and coupon. More

They were prompt and careful to go over all of the recommendations with me when describing vehicle needs. Customer service was courteous and friendly. Positive experience. recommendations with me when describing vehicle needs. Customer service was courteous and friendly. Positive experience. More

I’m glad you ask not good made a appointment for 1 because I needed to be at work for 3:30 , I got there at 12:55 the service manager said that they were a little behind and I told him that was ok as because I needed to be at work for 3:30 , I got there at 12:55 the service manager said that they were a little behind and I told him that was ok as long as I’m out of here by no later than 2:30 he said that won’t be a problem ok that’s cool. Fast forward 2:30 comes no truck still on lift , was told by him any minute now , 3:00 got it back finally won’t be. Be coming back would have bought a service package today but after making me late for work no thank you!! Won’t be coming back for anything!! You know honestly would have gone a long way if you couldn’t get your act together to do a oil change and a recall on the tailgate in 2 and hours you should have told me when I got there on time or god for bid call or text and give me a heads up that you are so screwed up today and you are going to need to pack a lunch or just maybe give me a choice to maybe just reschedule hmmm just a thought bad business just saying thanks for nothing!!!!!!! More

The service desk was helpful polite and accommodating. Their facilities are Immaculate. My routine service was done ahead of schedule and I was promptly notified. Their facilities are Immaculate. My routine service was done ahead of schedule and I was promptly notified. More

Teriable service Have 18 2500 Series RAM Brought it in for a oil change. I had a appointment @ 10:30 the first thing they said was we wont get it till after lunch. Wh Have 18 2500 Series RAM Brought it in for a oil change. I had a appointment @ 10:30 the first thing they said was we wont get it till after lunch. Why make a appointment? I aske the service writer if they would grease the front drive shaft, the service writer said that would be 48 dollars because they have to remove it. They must think people are stupid .In less than 5 minutes I had a video of it being greased while in the truck. Called another dealer they grease it no charge when your getting your oil changed. Had my truck in for a bad light switch and they tried to give me a Minnie van for a rental. I told them I bought a truck for a reason. They were going to make me take it till I told them I was going to put a dead dear in it. Spend that kind of money you would think they would treated you better. Don't go. More

Bob @ Safford Jeep is a friendly service manager and has always been proactive and communicates well. I appreciate all he does and will continue to go to him for my Jeepvs service needs. always been proactive and communicates well. I appreciate all he does and will continue to go to him for my Jeepvs service needs. More