Safford Chrysler Jeep Dodge Ram of Warrenton - Service Center

They were all nice and helpful as well, and it didn't take long. I am happy next time I will visit the same place take long. I am happy next time I will visit the same place More

3 hours to get oil change/tire rotation Had an appt, was 15 minutes EARLY to service and 3 hours later finally got the wrangler back from the oil change and tire rotation! At no time did se Had an appt, was 15 minutes EARLY to service and 3 hours later finally got the wrangler back from the oil change and tire rotation! At no time did service say they were backed up, it would take longer than usual etc. After 2 hours asked a couple of times if there was a problem with no response except the vehicle was “almost” ready. You know if somebody apologizes, admits they made a mistake (like we grabbed the wrong white wrangler first, overbooked, somebody didn’t show up for work, etc) then I could understand but there was NOTHING! So then I have to think they’re now going to be this slow as they didn’t even offer an apology and/or an explanation. In fairness, the several previous experiences were not problematic. So what’s up? More

We came for service after getting the run around at another dealership. The team took note of the problem and look into it for a fix. Awesome service department. another dealership. The team took note of the problem and look into it for a fix. Awesome service department. More

Maintenance takes too long for basic service Went in for an oil change with an appointment. After 1 hour I was informed that they had inspected my vehicle and found a laundry list of things that Went in for an oil change with an appointment. After 1 hour I was informed that they had inspected my vehicle and found a laundry list of things that should be addressed, including a $13 cabin air filter that they would charge $85 to replace, but hadn't started the oil change yet. After another hour the oil change was complete. So they wasted an entire hour of my day trying to milk me for more money instead of doing what I paid them for. I was not alone, during this entire time I sat with another person that was getting a state inspection done, which only takes 15-30 min anywhere else. That person was still waiting after 2 hours to get a brake light replaced. This dealership is obviously desperate for money, and should not be trusted to give you an honest opinion. More

The service guys were friendly, informative, and efficient. I was a little anxious because of the strange noise coming from under the hood, but all is well and it didn’t cost me a dime!!! Service efficient. I was a little anxious because of the strange noise coming from under the hood, but all is well and it didn’t cost me a dime!!! Service warranty pays off big time! More

Safford Dodge is a wonderful dealership, everyone is so very nice and helpful.. they always make you feel welcome and they are well experienced and listen to what you need very nice and helpful.. they always make you feel welcome and they are well experienced and listen to what you need More

I will never go back to this dealership! We bought our Wrangler brand new 3 years ago... after four appointments due to an ongoing issue with the AC compressor, it is still not resolved. This past time it Wrangler brand new 3 years ago... after four appointments due to an ongoing issue with the AC compressor, it is still not resolved. This past time it was dropped off to be “looked at”, it was there for seven days, not one time did someone call to update me on what was going on. I called multiple times to get information and they stated they would call me back that day and never did, so I’d then again have to call. Finally after a week I called and stated I was coming to get my vehicle. They stated nothing was wrong with the compressor; it wasn’t making any noises, no leaks and was blowing cold air... after an entire week of being in the shop might I add. When my husband and I came to pick it up they couldn’t find the keys, finally once they were found we went to the vehicle to leave and the glove box was sitting on the floor with everything out of it. I drove off with my child in the car and thankfully realized before getting on the main road that the hood was NOT latched on. Absolutely ridiculous!!! I’ve attempted to talk to management about this with no return call, I’ve even left a voicemail for the general manager of Safford with no return call. I will never buy a vehicle, get my vehicle serviced or recommend this dealership any longer. I’m dropping my vehicle off to be looked at with Safford of Winchester tomorrow in hopes my experience will be better. More

Over the years service @ Safford has been: Respectful/Professional/Cordial/Excellent! This includes The Executive Leadership/Management/Maintenance Services (operations & Desk)! VERY Satisfied Respectful/Professional/Cordial/Excellent! This includes The Executive Leadership/Management/Maintenance Services (operations & Desk)! VERY Satisfied with Service at this Dealership More

Great service. Great service on recall work and an oil change. Also identified additional work that was needed and covered by warranty. As always, happy with the exp Great service on recall work and an oil change. Also identified additional work that was needed and covered by warranty. As always, happy with the experience. More

Scheduling problems Although the people were nice and worked with me, it took over a week to get a battery replaced and the electrical system tested (luckily it has seeme Although the people were nice and worked with me, it took over a week to get a battery replaced and the electrical system tested (luckily it has seemed to have worked). This may be just a fluke, but I was told there were several Techs out for vacation & paternity leave. This just speaks to bad planning, but the service itself was good when it finally happened. More