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Safford Chrysler Jeep Dodge of Fredericksburg
Fredericksburg, VA
1,044 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,044 reviews
July 01, 2025
Scott Cramsey took care of my 300 for a recall and other vehicle maintenance updates. He is trustworthy and transparent. He kept me updated on everything that needed to be done and wasn't pushy to get stuff vehicle maintenance updates. He is trustworthy and transparent. He kept me updated on everything that needed to be done and wasn't pushy to get stuff done that was recommended. My car was done sooner than the expected time frame that was told to me when I dropped it off. I highly recommend him to take care of anyone's car needs. He is a very nice person. Thanks a bunch, Scott! Jackie W. More
by mkwortham
Employees Worked With
Scott Cramsey
June 25, 2025
I made an appointment over the phone to drop off our 2021 Jeep for what should have been a routine software update recall around 2 p.m. on Tuesday, June 24, 2025. At drop-off, we were told the update could t Jeep for what should have been a routine software update recall around 2 p.m. on Tuesday, June 24, 2025. At drop-off, we were told the update could take up to six hours and that the vehicle might need to stay overnight. That seemed reasonable. However, 24 hours later, I had still not received any communication—no call, no text—from a service advisor with an update. I called the dealership several times, only to be transferred repeatedly to a service advisor who never answered. After getting nowhere by phone, my wife and I drove to the dealership to check on the status ourselves. To our surprise, the vehicle was not ready. In fact, the recall work hadn’t even been started. We were told it was still “next in the queue.” I fail to understand how a vehicle with a scheduled appointment can sit untouched for over 24 hours. What is the point of scheduling an appointment if there’s no commitment to begin the work that day? There was also zero proactive communication from the service team—no update, no explanation. In a past life, I worked in service. For something as mundane as a software update, we used vehicle chargers. You connect the charger, start the update, and click “Next” between modules as needed. As long as the battery is maintained, there’s no risk of failure, and no need for constant monitoring. You check in occasionally while tending to more complex repairs. It's not difficult—it just requires basic coordination and common sense. Unfortunately, this isn’t the first time this dealership has dropped the ball. During a prior visit, we specifically requested recall work and a safety inspection. The inspection was never completed. I gave the local dealership another chance. They blew it—again. I can’t recommend this dealership to anyone. I’ll go out of my way to avoid it in the future, even if it means driving an hour to a service center that respects its customers' time and honors its commitments. More
by caincc
Employees Worked With
N/A
May 23, 2025
Great dealership they really worked with me Leslie, Roger, Hank and especially Mike were awesome and I can't thank them enough. Thanks again guys Roger, Hank and especially Mike were awesome and I can't thank them enough. Thanks again guys More
by timidandridge
Employees Worked With
Roger, Hank, Mike, Leslie
May 02, 2025
Chris and Anthony were responsive rockstarz. Got me what l asked for and earned my business. The whole team made us feel great about buying a truck from them. Anthony took his time going ove Got me what l asked for and earned my business. The whole team made us feel great about buying a truck from them. Anthony took his time going over all the options and was easy to deal with. Kevin the finance guy was as cool as get. I had gone to 3 other dealerships-in Richmond and tried to give them my money. 3 different salesmen wouldnt respond. Overall first rate customer service. Id buy from them again More
by SkottymoRulz
Employees Worked With
Anthony Bullock, Chris Modesett
April 30, 2025
We have been taking our Jeep vehicles to Safford Jeep for service for years. Josh does a great job in managing all of our vehicle service needs as well as keeping us informed on any issues we have or need t service for years. Josh does a great job in managing all of our vehicle service needs as well as keeping us informed on any issues we have or need to be looking out for. I would highly recommend him and the Safford service team. More
by dt
Employees Worked With
Josh
April 23, 2025
10/10 experience, Roger helped us with a great deal and the crew made our time amazing. Very informative and swift buy. Best car buying experience I’ve ever had. Definitely ask for Roger. the crew made our time amazing. Very informative and swift buy. Best car buying experience I’ve ever had. Definitely ask for Roger. More
by Mikeys222
Employees Worked With
Roger
April 23, 2025
10/10 experience, Roger helped us with a great deal and the crew made our time amazing. Very informative and swift buy. Best car buying experience I’ve ever had. Definitely ask for Roger. the crew made our time amazing. Very informative and swift buy. Best car buying experience I’ve ever had. Definitely ask for Roger. More
by Mikeys222
Employees Worked With
Roger
April 10, 2025
WOW, JUST LOVE the SERVICES. The service Department is always clean no oil no were. Spotless bathrooms. My service advisor GIL BROWN is always on point. Willingness to please ver The service Department is always clean no oil no were. Spotless bathrooms. My service advisor GIL BROWN is always on point. Willingness to please very professional, knowledgeable, friendly, and a respectful person. I brought my 2014 Dodge Durango Citadel from the Fredericksburg location and it has been a great pleasure ever since. Every time I bring my truck in for service I always ask for Gil BROWN he is a A+ Service Advisor. Gil keeps me informed every step of the way from the time he checks me in down to the end making sure I am a satisfied customer and that's what keep me coming back. As long as I own my Durango I will continue to use Stafford Chrysler Dodge Jeep Ram and Fiat of Fredericksburg 10671 Patriot Hwy, Fredericksburg Va 22408. Thank you, GIL BROWN, for being our Family service advisor. More
by Manhertz, Evertan
Employees Worked With
GIL BROWN
