Safford Hyundai Fairfax

Dana Ghobashi was excellent. Had the car ready to go for me when I arrived, so the test drive wasn't delayed by her going to find the car and bringing it around. She was person Had the car ready to go for me when I arrived, so the test drive wasn't delayed by her going to find the car and bringing it around. She was personable, engaging, and part of the reason I returned. Let's face it - the car was the main reason. I was at a different dealer down the street who did not have my car ready when I arrived and did not show much concern that it wasn't there when I did arrive, and gave a halfhearted excuse as to why it wasn't there. I left and went to Dana to buy the car from her. More

Friendly service, service was covered under warranty, did take over a day but was not an issue take over a day but was not an issue More

Very attentive and professional Kept me updated on anything my vehicle needed as well as offered needed work to prevent further damage to my vehicle. anything my vehicle needed as well as offered needed work to prevent further damage to my vehicle. More

This was a very mixed experience. The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested documentation in advance, and then drove over an hour from Maryland with my wife and kids to complete the deal — only to be told in person that the documentation was suddenly “the wrong type” and the agreement would not be honored. That should have been caught before asking a customer to travel, and it caused a lot of unnecessary stress and wasted time. That said, once the situation was escalated, things improved significantly. The General Manager, JD, stepped in, took ownership of the situation, and made sure the deal was corrected and completed as originally agreed, with a reasonable concession for the inconvenience. I appreciate that he didn’t dismiss the issue and worked to resolve it properly. I also want to specifically call out the salesperson who worked with us both visits (unfortunately I don’t recall his name). He was consistently professional, helpful, and patient throughout, even when the situation was difficult. He made the experience noticeably better and was a pleasure to work with. Overall, this could have been a much better experience if the initial trade issue had been handled correctly. Credit is due to senior management for ultimately making things right, but the early breakdown prevents this from being a higher rating. More

Dereck was rude and condescending when customer expressed dissatisfaction. Jorge Dismissed customer concerns; customer had to asked several times to push to find the problem. Failed to provide timely updates dissatisfaction. Jorge Dismissed customer concerns; customer had to asked several times to push to find the problem. Failed to provide timely updates so that the customer can make arrangements while not having the vehicle. More

In for periodic service. Good communication, easy in and out. Service good, 15 word minimum bad Good communication, easy in and out. Service good, 15 word minimum bad More

Everything was great, minus the renovation, which is understandable They fixed my car and it went well understandable They fixed my car and it went well More

Very good. Professional. Jorge was a true professional. The service was efficient. I was very satisfied. Professional. Jorge was a true professional. The service was efficient. I was very satisfied. More

Great service from the staff that helped me with my new car. One of the best costumer service I have experience in a dealership in a while. Lery from sales department went beyond while trying to find a car car. One of the best costumer service I have experience in a dealership in a while. Lery from sales department went beyond while trying to find a car the perfect car for me. More

Great staff that they have here, Super friendly and fast service. I’ve worked and been a customer at multiple dealerships and this is one of my best experiences. It could be so simple and simple does it bes service. I’ve worked and been a customer at multiple dealerships and this is one of my best experiences. It could be so simple and simple does it best for me. My service advisor Josh made everything super easy and that’s how you build a lifetime customer. Josh and Safford Brown Hyundai Fairfax is now my go-to when I service my 2025 Elantra. More