Safford Hyundai Fairfax

Great customer service, but the shuttle service needs more help, I waited about 40 minutes for a ride, then had to wait an additional 15 minutes to get to my destination since other customers needing the more help, I waited about 40 minutes for a ride, then had to wait an additional 15 minutes to get to my destination since other customers needing the shuttle service too. More

The experience was a little hectic due to the ongoing construction. I got the sense that everybody was doing their very best with a bad situation. I recently had some work done ( on my daughter's car) at construction. I got the sense that everybody was doing their very best with a bad situation. I recently had some work done ( on my daughter's car) at Stafford Mazda and the entire experience was much much better Hopefully, that will be the case when the construction is complete More

This was a very mixed experience. The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested documentation in advance, and then drove over an hour from Maryland with my wife and kids to complete the deal — only to be told in person that the documentation was suddenly “the wrong type” and the agreement would not be honored. That should have been caught before asking a customer to travel, and it caused a lot of unnecessary stress and wasted time. That said, once the situation was escalated, things improved significantly. The General Manager, JD, stepped in, took ownership of the situation, and made sure the deal was corrected and completed as originally agreed, with a reasonable concession for the inconvenience. I appreciate that he didn’t dismiss the issue and worked to resolve it properly. I also want to specifically call out the salesperson who worked with us both visits (unfortunately I don’t recall his name). He was consistently professional, helpful, and patient throughout, even when the situation was difficult. He made the experience noticeably better and was a pleasure to work with. Overall, this could have been a much better experience if the initial trade issue had been handled correctly. Credit is due to senior management for ultimately making things right, but the early breakdown prevents this from being a higher rating. More

The maintenance experience was professional and good. I also received good updates on the status The only thing I didn't like was the charge for using a credit card was not clear until I was picking up m I also received good updates on the status The only thing I didn't like was the charge for using a credit card was not clear until I was picking up my car. Had I known in advance I would have brought a check. The fee was a substantial amount due to the work I had done. More

Great service from the staff that helped me with my new car. One of the best costumer service I have experience in a dealership in a while. Lery from sales department went beyond while trying to find a car car. One of the best costumer service I have experience in a dealership in a while. Lery from sales department went beyond while trying to find a car the perfect car for me. More

Everything was great, minus the renovation, which is understandable They fixed my car and it went well understandable They fixed my car and it went well More

Very good. Professional. Jorge was a true professional. The service was efficient. I was very satisfied. Professional. Jorge was a true professional. The service was efficient. I was very satisfied. More

Great staff that they have here, Super friendly and fast service. I’ve worked and been a customer at multiple dealerships and this is one of my best experiences. It could be so simple and simple does it bes service. I’ve worked and been a customer at multiple dealerships and this is one of my best experiences. It could be so simple and simple does it best for me. My service advisor Josh made everything super easy and that’s how you build a lifetime customer. Josh and Safford Brown Hyundai Fairfax is now my go-to when I service my 2025 Elantra. More

I waited 2 hours in the cold for a 20 minute oil change. Poor Service. Poor Service. More

In for periodic service. Good communication, easy in and out. Service good, 15 word minimum bad Good communication, easy in and out. Service good, 15 word minimum bad More