Safford Hyundai Leesburg

I rate Brown's very poorly because Brown's pulled a bait-and-switch when they bought Eastern's. They say they won't honor the terms of my new Hyundai sales contract with Eastern's, which included an ad bait-and-switch when they bought Eastern's. They say they won't honor the terms of my new Hyundai sales contract with Eastern's, which included an additional warranty, free interim oil changes, and car wash. I am not the only customer affected by this. A coworker of mine had the same contentiousness from the same Browns. It is not only terrible customer service, it is a breach of contract. I did not know of the dealer switch until I came in for my first service, and they refused to wash the car. I have paid for further scheduled Hyundai service that included oil changes in the price. When I came in today 5/24/11, it was 1200 miles too early for the next service and I wanted only the free oil change. As a responsible owner, I maintain my car and this oil change was 200 miles early. I prefer to have my car serviced at a dealership. The service manager informed me that my contract with Eastern's for free oil changes would not be honored by Brown's. When I contested it, he relented, but it wasn't because I was upset. It was because he knows they are wrong. He told me that this would be my last free oil change. And it won't be a problem for me, because I will take my service and my future auto purchases to another dealer. Brown's rudeness, coupled with a contractual bait-and-switch, guarantees that I will never return to this dealership in Leesburg or any other Brown's dealership for service or for purchase. More

Spent a great deal of time educating us on all the features and how they work and assisted in setting up bluetooth. Unlike some dealers where they give you the car to drive on your own, we were treat features and how they work and assisted in setting up bluetooth. Unlike some dealers where they give you the car to drive on your own, we were treated to a guided tour from engine to trunk with an opportunity to punch all of the buttons, a good thing for my daughter--college student and first-time buyer. The entire purchase process was under two hours, with virtually no dickering. More

I found my Salesmen (John Sasso) and Sales Manager (Jim Robertson) to be professional and treated me with dignity and respect. They were very knowledgable about their cars and made my purchase pleasent wit Robertson) to be professional and treated me with dignity and respect. They were very knowledgable about their cars and made my purchase pleasent with no hazzle. I have recommended them to many of my friends and family that are interested in purchasing a new vehicle. More

We leased a 2011 Hyundai Sonata from this dealership. Our interaction with Shawn, the business office, and the service department was entirely pleasant and low-pressure. No one tried to push us into more car interaction with Shawn, the business office, and the service department was entirely pleasant and low-pressure. No one tried to push us into more car than we wanted. Shawn was very friendly, knowledgeable, helpful, and fair. He explained the advantages of the different models clearly and shared his preferences and advice without pressure, and I am satisfied that he did the best he could for us on the price. Everyone says they will work with you, but Shawn really does. I would characterize his method as steering his customer towards the model or models he thinks might be best for them, based on his knowledge and experience. I will happily recommend him to anyone looking at cars. The business office guys showed us the advantages of their optional add-ons but did not pressure us to buy more than we wanted. As for the service department, the car is new and has not yet required service. But I went to their service counter to chat with the service managers, asking their advice on matters such as the merits of synthetic oil and what oil change interval they recommend for the driving I do. As I have worked in the service department of a Volkswagen dealership and gone to their mechanics' school, I feel competent to size up service people. The three guys at the service counter at Brown's Leesburg Hyundai are car guys and know their stuff. More

Steve Marzo is a great car salesman. He is such a great salesman that my wife and I bought 2 Hyundai Elantras from Brown's Hyundai. He greeted us immediately as we got out of our car at the dealership and salesman that my wife and I bought 2 Hyundai Elantras from Brown's Hyundai. He greeted us immediately as we got out of our car at the dealership and was extremely courteous, polite, knowledgeable, helpful, and friendly throughout the whole process of looking at and buying 2 Hyundai Elantras for our daughters. Steve explained all the features of the cars we bought and was very polite and patient in helping our daughters to understand the options & features of the new cars. He personally put the car tags on the cars & wiped the outside of the cars. Tony Grist is a great sales manager. He negotiated with me in good faith and did not try to con me or trick me or double-talk me as some other dealerships have done. He gave me a fantastic price for both cars that I am very happy with. He introduced us to the staff at the dealership (the people who work in the service area, financial area, etc.) and he helped streamline the process of getting all the paperwork done so that we did not have to wait a long time. Jesse Hill is a great financial person. He thoroughly explained the extended warranties we could get on the cars (I declined them, but not because of any fault of Jesse's). He did all the financial paperwork in a very fast and efficient manner. He was very polite and courteous. These were our first purchases at Brown's, but we feel like we have made long-term friends who will take car of our daughters' cars in the future when we bring them in for service and we feel that Steve and Tony will always be there for us if we have questions about our daughters' cars. My wife, daughters, and I highly recommend Brown's Hyundai in Leesburg, Virginia as an excellent place to buy a car. More

My wife and I had the most pleasant experience that anyone could expect at a car dealership. David had the car ready for a test drive before we arrived. He offered us a great deal on the vehicle and anyone could expect at a car dealership. David had the car ready for a test drive before we arrived. He offered us a great deal on the vehicle and the sales manager was very straight-forward with us about pricing. Financing was a breeze and informative. We were offered a better rate than our credit union. I would recommend this dealership and its employees to everyone that I know. More

I had called to inquire about a specific vehicle I'd found when researching the dealership online. When I got to the dealership that evening, David had the vehicle all ready to go for a test drive. My found when researching the dealership online. When I got to the dealership that evening, David had the vehicle all ready to go for a test drive. My buying experience took just a couple of hours, and I felt like I had gotten a great price, with a dealership that was clearly very organized and well-run. More

The purchase of a new Hyundai Sonata was an very pleasant, easy non-pressured experience with the purchase price that was extremely competitive. I had performed web research in advance and contacted pleasant, easy non-pressured experience with the purchase price that was extremely competitive. I had performed web research in advance and contacted dealers via email to get details. My internet sales contact @ Brown's Leesburg Hyundai was Karim Mi and he provided excellent prompt answers to my technical, price, and on-lot availability questions. We scheduled an appointment and Karim was waiting for us. He was extremely professional and honest as he filled us in on the various colors, features, and price. Honesty, knowledge, willingness to take the extra effort to address all questions, and even facilitating other details for discussion was a tribute to his professionalism. We experienced no pressure tactics at all. He provided us an excellent price. Jesse Hill, the finance manager provided us the various finance options and made took his time to ensure we understood the cost/benefit of each option. Very informative and transparent about all the approaches. We were also impressed by the friendly customer focus approach from all the Brown's associates, including those not involved in the purchase process. I highly recommend Brown's Leesburg for the purchase of a Hyundai. If strongly recommend you contact Karim for sales, and Jesse for finance support. Michael Sang More

Terrific experience. I traded in an old Yukon for a barely used Accent. Not only do I know that I get the best deal, but also the best service. John Nahra was attentive, knowledgeable and very efficie barely used Accent. Not only do I know that I get the best deal, but also the best service. John Nahra was attentive, knowledgeable and very efficient. My total time to complete this transaction was less than 2 hours. I was treated with respect and courtesy. I knew what I wanted to achieve going in, and every one of my "wants" was delivered. I will never buy another car from another salesman or another dealer. Thanks John! More

We had a written agreement for the price of a new vehicle. The vehicle was not currently available, but we were willing to wait to get the vehicle we wanted. After 2 months of waiting and no vehicl vehicle. The vehicle was not currently available, but we were willing to wait to get the vehicle we wanted. After 2 months of waiting and no vehicle, we accepted a different color. When we arrived to sign the contract, we were informed that the price was being raised. The alternative car had one additional option that I was willing to pay for, but the dealership wanted me to pay a "price increase", which I was not willing to pay. We had agreed on the price of the car - it was in writing. The dealership did not want to honor the agreed to price on the written, signed Buyer's Order. After refusing the pay the increase, the manager informed me that he didn't want my business. I guess this dealership doesn't understand written agreements or abide by their agreements. This is the absolutely worst car buying experience I have ever had (particularly since it didn't result in me actually buying a car). More