
Safford Hyundai of Springfield
Springfield, VA
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I was very please from making my online appointment, dropping my car and speaking with service representative Abdon Valdes knowing that everything would be handled. Thank you all @ Safford Hyundai dropping my car and speaking with service representative Abdon Valdes knowing that everything would be handled. Thank you all @ Safford Hyundai More
Not satisfied with customer service that we received Salesman was not very pleasant to work with. Did not go out of his way to make our purchasing experience pleasant. Highly doubt I will recommend this Salesman was not very pleasant to work with. Did not go out of his way to make our purchasing experience pleasant. Highly doubt I will recommend this dealership to family and friends. When we were there the first time but didn’t finalize the purchase, we worked with David Vell who was very pleasant and nice to work with. More
I had an amazing experience I had the most amazing kindest sweetest agent Mr Daniel Mowry-Croft he knew exactly what I wanted when I explain it to him he was very patient with me I had the most amazing kindest sweetest agent Mr Daniel Mowry-Croft he knew exactly what I wanted when I explain it to him he was very patient with me made sure I had everything I needed and I knew everything about my new car down to details he is amazing he deserves a raise & vacation if I could I would give him an raise I will recommend everyone to him at Safford Hyundai Genesis of Springfield More
Great service The Stafford service team was very courteous and expedient while they serviced my car. I would take my car back there in a heartbeat. They met my ever The Stafford service team was very courteous and expedient while they serviced my car. I would take my car back there in a heartbeat. They met my every expectation. More
Always satisfied The service department keeps me informed of all issues and concerns, Has guided me to what should be done first when funds are tight. The service dep The service department keeps me informed of all issues and concerns, Has guided me to what should be done first when funds are tight. The service department times fit with my schedule and the person who sets the appta has even given me ways to help save on costs by letting me know they can take competitor delearship service coupons. Oh, when my car was in an accident, rhe collision center repaired my car to like new again. Thank you Safford Hyundai. More
Unprofessional Management and ill trained staff Hector Carcamo and Scott Lee were both unprofessional and lacked knowledge regarding the Hyundai Rebates that are offered. I contacted the dealership Hector Carcamo and Scott Lee were both unprofessional and lacked knowledge regarding the Hyundai Rebates that are offered. I contacted the dealership looking to make a deal on a specific Santa Fe, informing them exactly what I wanted and the price i was looking for Hector let me know that they wouldn't even sell me a lower model Santa Fe for the price point i wanted. Instead of asking questions or giving me options he just said we don't want your business and "we pass". Being the relative of someone who owns a dealership i receive significant rebates and had Hector asked the appropriate questions he could have made the deal and sale going into their step goal and made additional money through the manufacturer for just selling the unit. I took my business to Malloy Hyundai and was treated like a valued customer. More
Wasn't easy but in the end they did the right thing They did fix my car, it just took a long time and a lot of back and forth. I had issues with my car from the beginning, They did eventually fix it tho They did fix my car, it just took a long time and a lot of back and forth. I had issues with my car from the beginning, They did eventually fix it though, after I posed terrible reviews all over the internet. More
Great Vustomer Service I came to this dealership for a specific color and trim package for the 2019 Kona. They were able to find the exact car I wanted and always treated me I came to this dealership for a specific color and trim package for the 2019 Kona. They were able to find the exact car I wanted and always treated me as if I were their number one priority. I highly recommend Safford to anyone looking for a new car! More
Incompetent service department This is an amendment to my first review 1 years ago. The sales portion of my experience with Safford Hyundo was great but it stopped there. At 7K mile This is an amendment to my first review 1 years ago. The sales portion of my experience with Safford Hyundo was great but it stopped there. At 7K miles, I started having transmission and a rear suspension clunking issues with new 2017 Tucson SE. I visisted this dealership 4-5 times and always got the same answer - unable to duplicate problems. I did test drives with the mechanic and the shop Foreman and Service Manger also did their test drives and again, nothing found. The staff of the non-existent service department never called me to advise me on the status of my vehicle. I had to take time off work to go there to get partial answers. I left my new car at Safford Hyundai for extended periods and nothing was fixed. When I called Sales Manager Scott, he never called back. Service Manager Peter did call back but only after several calls from me and many days after. Fed-up of Safford Hyundai, I brought my car to Malloy Hyundai. Within a few hours, they had diagnosed my transmission issue as 2 solenoids and 1 wiring harness being defective in the transmission which were replaced. This fixed the transmission issue properly. All in all, I DO NOT recommend that you step foot in SAFFORD HYUNDAI, especilly if you have the intent of dealing with their sub-par service department. More
Good service and good experience Staff are all very nice and pleasant. Good customer service. Especially the young man, who drives shuttles came to pick me up after his working hours Staff are all very nice and pleasant. Good customer service. Especially the young man, who drives shuttles came to pick me up after his working hours. I am very pleased with the service and will be definitely doing business with them in the future. More