Safford Hyundai of Springfield

HORRIBLE & INSANE experience with Scott and Bryan, BAD SERVE Walk in on October 7, 2018, and we were welcome from the salesman at the time after a test drive a few Santa Fe SUV's we decide to purchase a model fr Walk in on October 7, 2018, and we were welcome from the salesman at the time after a test drive a few Santa Fe SUV's we decide to purchase a model from the showroom, before complete the purchase, we request and tow hitch to be install, and ask about interest rates. they quote us at 5% interest, and at the end, they sold us a 5.99% that was the first negative impact of our experience. Second, we were told by Bryan that the tow hitch will cost us about $250.00 and we don't have to worry about that, he promised and promised, make us believe that we will get a deal in tow hitch, later on, he either offer to us that he will try to get us an employee discount. LIE LIE LIE !!! after the purchase, on our way home, we find out that a tail light was not working, and told us to come back next day to get it to fix, and same time will discuss the tow hitch installation. we came back and got a quote for a tow hitch $1,180.00 (insane) another LIE LIE LIE he then, told me he will try to talk to parts, manager or whoever to get the price lower, NEVER HAPPEN, keep calling him to ask about it, till today 11/22/2018 he never calls back, his answering system is not set up yet, so unable to leave a message. call last time and they transferring my call to Scott, he was upset for a lower review left before and did not help at all, Scott, instead of help, he sends me to Uhaul to get a cheaper price, by saying that he can't lower price. After we purchased a $38,900.00 Santa Fe Sport 2.0T ultimate AWD, I think that a few dollars discount wouldn't hurt. this is the worse customer service we had ever received from a retailer, including from a manager. we'll definitely not recommend anyone to deal with this kind of people (absurd) If I had a chance to leave a negative stat feedback instead of 1 star, I would do it. Stafford Hyundai of Springfield does not need employees like them period! they need to find a job that fits them better, they can't treat a customer and offer customer satisfaction after a purchased. WE ARE NOT HAPPY AT ALL WITH THEIR SERVICE AND THE WAY THEY TREAT US. WORSE SERVICE EVER! Lastly, Called parts department and quote me the tow hitch for $449.00 plus tax, and service department quote $675.00 for installation, comparing with another reputation dealer at $399.00 (including parts and labor). I hope this will help many new buyers to understand the way they work, and to make sure to think about before they deal with them. (SCOTT VERY RUDE, AND BRYAN UNEXPERIENCED) Unfortunately there nothing I can do to return this car to them and buy it from someone that really need my business. (we don't need to be contacted from the dealer) damaged is done, they have their chance to fix this before this feedback. Maria and Juan More

Excellent repairs and customer service If you have a Hyundai and it needs to be repaired this is the place to go. Fast, professional and friendly. Laura Kibler deserves an award for profess If you have a Hyundai and it needs to be repaired this is the place to go. Fast, professional and friendly. Laura Kibler deserves an award for professionalism and friendliness. She prioritizes safety, that’s a big plus. More

Poor excuse for a sales staff. Do not work with Josh. And I can't say much for their finance department because they never contacted me. I was told finance would give me a call to w Do not work with Josh. And I can't say much for their finance department because they never contacted me. I was told finance would give me a call to work out details for a car I was wanting to buy. I was never called, texted Josh several times two days after initially starting this deal, and was ignored. When I was finally contacted, he proceeded to tell me I have no idea how the banks work, and continued to talk down to me even when I told him I had my side in order to go forward with the deal. Bad experience, glad I don't work for them. More

poor support to many promises during sale transaction, will help to shop around for better interest rate, not comply with them. offer discount from service, and ne to many promises during sale transaction, will help to shop around for better interest rate, not comply with them. offer discount from service, and never reply phone calls. More

oil cnhage service Excelente customers service and excellent service time spent good price good I am very please with Sandra attention to my concerns and the mechanic go Excelente customers service and excellent service time spent good price good I am very please with Sandra attention to my concerns and the mechanic go work my car thank you More

Awesome It was a pleasant experience. No complaints. Fast and on time. Love this dealership. Everyone is pleasant. For sure coming back in the future for It was a pleasant experience. No complaints. Fast and on time. Love this dealership. Everyone is pleasant. For sure coming back in the future for sure. More

Amazing service I got two service from this dealer both times they were so professional and gave me amazing customer service. I'm so happy with your service really ap I got two service from this dealer both times they were so professional and gave me amazing customer service. I'm so happy with your service really appreciate you guys.I recommend this for everyone who needs wonderful service. More

Battery charge check Bought a brand new car battery died on my way home . Notified dealer the next day replaced new battery. Service manager and salesman helpful for speed Bought a brand new car battery died on my way home . Notified dealer the next day replaced new battery. Service manager and salesman helpful for speedy help. More

LIES LIES LIES, Deception, Deplorable Alami, the acquisitions manager and the general manager are xxxxxxxx! He offered to buy my vehicle online through KBB, then wrote me an email saying h Alami, the acquisitions manager and the general manager are xxxxxxxx! He offered to buy my vehicle online through KBB, then wrote me an email saying he'd offer MORE than the original KBB offer of $29,200. My vehicle is in PERFECT condition, minus a golf ball sized dent in the back. Trade value of my truck is $32,000....He turns around and offers me $27,000 ($5K under TRADE VALUE). He feeds me a bunch of bulls#& about how Loan value (wholesale) is the most they can offer on vehicles because that's all the bank will lend for the vehicle....LOL. And then tries to show me similar vehicles from OUTSIDE the state for sale.....Watch their tricks or better yet, DON'T WASTE YOUR TIME WITH THESE SCAMMERS! Nothing but empty promises and deplorable staff! More

Incredible customer service from sales team We are looking at several different brands of cars, and I have to admit we are new to Hyundai. Today, I was given the opportunity to test drive and l We are looking at several different brands of cars, and I have to admit we are new to Hyundai. Today, I was given the opportunity to test drive and learn about everything Hyundai from David Vel, Sales Person, and Scott Lee, Sales Manager. I test drove at least 5 different vehicles, and was able to get valuable information about several different trim levels. I was very impressed with everything I drove. I have been to 5 different dealerships this week, and my experience at Safford Hyundai was EXACTLY how a customer wants to be treated during the buying process. Thank you all! More