Safford Kia Manassas

To begin, I typically despise/dread car shopping. Fortunately, I found Brown's Kia and that dread is now gone. I found a used vehicle online and went to check it out at Brown's on a Friday night. Fortunately, I found Brown's Kia and that dread is now gone. I found a used vehicle online and went to check it out at Brown's on a Friday night. Pleasantly, I wasn't "attacked" by the salesperson when I got on the lot. In fact, he let me approach him after I checked out the exterior of the vehicle I was there to inspect - that was a big plus for me. Further, after my test drive I told my sales person (Tom Donovan) that I'd be back then next day to see the vehicle in the day light. He didn't try to "hold" me there, but merely got my contact information and we set up a time for me to return for a second look. Well, I did return and it was a no-brainer on making the purchase. It was hassle free and pleasant. After working with Tom on the paperwork, I was handed off to Derek Ryan, General Sales Manager to finalize the sale. Derek was easy going, yet professional. We joked a bit, which sets me at ease, and he made me feel confident about my purchase. It was a relatively fast process and I was very pleased about the entire deal. I purchased an extended warranty and had to bring my vehicle back for an interior stain proofing, as part of my warranty. Between my purchase and return (2 days) a star crack - the size of a nickel - appeared on my windshield. Needless to say, I was bummed. When I got to Brown's, I explained my situation to Hekmatullah Abbasi ("Hek"), the Used Car Sales Manager, and he said he would have it taken care of for me. Hek handed me over to the capable Service Advisor, Michele Bolden. Michele was the friendliest service advisor that I have ever dealt with at any dealership. She set me up in a new Kia Optima loaner while my vehicle was in for the warranty service. Needless to say, I am extremely impressed on how I was treated by everyone at Brown's Kia. The entire experience has left me a "believer" and I will be giving them my service business and future purchase business. More

I purchased a 20123 Kia Optima SX from Brown's in late December. I had the pleasure of working with Matt Knupp and Derek Ryan. Both Matt and Derek were courteous, professional and easy to communicate wi December. I had the pleasure of working with Matt Knupp and Derek Ryan. Both Matt and Derek were courteous, professional and easy to communicate with. I got a fair price on the car. I had follow-up questions the day after the purchase and Derek was kind enough to explain the details of the transaction honestly and completely. Brown's is an excellent dealership now that it has come under new management and I wouldn't hesitate to purchase from them in the future. More

When we stopped here, I only wanted to look at a Soul, but Brian came out and made us feel at home as soon as we met him. We told him up front what I needed the payments to be and that we didn't want to s but Brian came out and made us feel at home as soon as we met him. We told him up front what I needed the payments to be and that we didn't want to spend alot of time.(We were there longer than we wanted to be anyway, but was a pleasant time) He did everything he could and got me where I needed to be. We are leasing and in the end, I think it was best for us. Steve was an awesome person too and helped me to understand everything. We will go back there and will reccommend this dealership...everyone there was very friendly. More

Helpful and friendly staff. Answered my questions and didn't pressure me into buying. Has followed up and ensured that the car is working out well for me. didn't pressure me into buying. Has followed up and ensured that the car is working out well for me. More

I have not had a car payment for many years and the "fear" of purchasing a new vehicle was alleviated after dealing with Matt Knupp, who was very courteous, knowledgable, helpful and personable. Quest "fear" of purchasing a new vehicle was alleviated after dealing with Matt Knupp, who was very courteous, knowledgable, helpful and personable. Questions were answered forthright and I did not feel pressured to purchase a vehicle. More

My husband and I were extremely impressed with Brian when we visited Brown's. He was very helpful and gave us a excellent customer service. The KIA Optima that we are leasing is a dream. We had to wait quite we visited Brown's. He was very helpful and gave us a excellent customer service. The KIA Optima that we are leasing is a dream. We had to wait quite some time to get into the finance office to complete the paperwork, and Brian made sure we were well taken care of while we were in his hands. We highly recommend this salesman and Brown's Manassas KIA. Our friends and family all know exactly where to go for their next purchase or lease!! Thanks, Brian =) More

Very friendly and helpful staff, vehicle prices are competitive and affordable,the sales team is willing to work with the customer, all around easy process. competitive and affordable,the sales team is willing to work with the customer, all around easy process. More

This dealership provided a friendly, no pressure, environment, that made it easy to buy. The price of my new Kia Optima SXL was very fair. And most importantly, everyone there was courteous, friend environment, that made it easy to buy. The price of my new Kia Optima SXL was very fair. And most importantly, everyone there was courteous, friendly, and very professional. I had a great experience throughout the entire process, from the sales to finance to service. This dealership, was hands down better than the others that I recently experienced (I test drove a Lexus, Infiniti, Audi, and a Subaru, before selecting the Optima). More

The Service Advisor Steve want above and beoyond to assit me and keep me informed with tthe process. I have never encountered a service writer with his level of customer service. me and keep me informed with tthe process. I have never encountered a service writer with his level of customer service. More

Derek and Emmanuel helped my wife and I with a new car lease and could not have been more helpful and courteous. They made everything so smooth and stress free from begining to end. I would highly reccome lease and could not have been more helpful and courteous. They made everything so smooth and stress free from begining to end. I would highly reccomend them and this dealership to anybody looking for a vehicle, new or used. I will be passing them on to anybody I here in the market for a car. Outstanding job! Thank You! More