Safford Kia of Fredericksburg

Near $200 for an oil change and tire rotatation and then this dealer charges $3 to pay via a credit card. I think I'll avoid them in the future. Local auto service guys may appreciate my money, this dealer this dealer charges $3 to pay via a credit card. I think I'll avoid them in the future. Local auto service guys may appreciate my money, this dealership doesn't. More

This review shouldn't reflect on the sales person but safford as a whole! I recently purchased a used vehicle at Safford Kia Fredericksburg and the sales person was amazing (Derek T).The experience was f safford as a whole! I recently purchased a used vehicle at Safford Kia Fredericksburg and the sales person was amazing (Derek T).The experience was fast, easy, and overall pretty good. Unfortunately trying to get a vehicle from another location was a PAIN! To much back and forth and when I wanted a vehicle (from Hyundai Manassas) they said it wasn't avaliable. Found another, they said wasn't available but the 1st one now was. I didn't want the 1st anymore. AS THE SALESMAN WAS ON THE WAY TO GET THE 2ND ONE! NOW IT WASNT AVALIABLE... So took it upon myself to call Manassas. Salesman says yes it's avaliable just put my hands on it as a matter of fact!... So they were lying (Manassas) so I would drive up so they would get the sales! SHADDY BUSINESS!!! So in the end GM of Fredericksburg got ahold of Manassas and got the vehicle down to me. The reason for 2 stars is SHADY business from Manassas. Also no one ever reached out to me to apologize!!!! Not the manager of sales, not the GM, not ANYONE! Besides my salesman which i give 5 STARS on his 1st official sale! It was a doozy! More

It was my first time buying a new car and the process at Safford was straightforward and easy, no high pressure sales tactics and they take the time to answer all your questions. Safford was straightforward and easy, no high pressure sales tactics and they take the time to answer all your questions. More

WYATT AND Daniel were absolutely wonderful and they got us the perfect 🥰 car. A 2025 Seltos and it was the color and interior we desired. We couldn't be happier with their assistance and courtesy that th us the perfect 🥰 car. A 2025 Seltos and it was the color and interior we desired. We couldn't be happier with their assistance and courtesy that they offered.. We look forward to a long relationship with them and Kia. They have battered 1000 percent regards their manner and understanding exactly the perfect solution car for us. More

My sales guy Carl was great but your detailing guy needs some schooling on how to clean a car. some schooling on how to clean a car. More

The treatment and dedication of how they do their work are very professional also their attention to detail was world class are very professional also their attention to detail was world class More

Service manager very pleasant, check in was quick and easy. Service was completed quickly. A nice experience. easy. Service was completed quickly. A nice experience. More

Thank you for all your help in purchasing our new hybrid! Mack was attentive and knowledgeable. We appreciate his assistance in the whole process Mack was attentive and knowledgeable. We appreciate his assistance in the whole process More

Noah our Salesman was great! Service representative personality is great! The service process leaves me feel not valued. Example: I called the service department twice to find th Service representative personality is great! The service process leaves me feel not valued. Example: I called the service department twice to find the answer to a question and was asked if I wanted to make an appointment or ask a question. I elected to just ask a question. I was then sent to a voice mail which is fine if someone actually planes to call me back. But even after two left messages on different days I never received a call back. Second example: when I had my Niro checked for an issue I was told there was a service that was recommended. After asking what service that was I relieved that the recommended service was far from necessary. That told me that this policy was designed to fleece an uneducated customer by a service policy instead of respecting and valuing the customer. What an insult. More

Absolute terrible customer service from the online sales department. Total inability to answer questions, gather information or return a phone call. Pretty horrible first impression from what seemed like a department. Total inability to answer questions, gather information or return a phone call. Pretty horrible first impression from what seemed like a decent dealership. Go elsewhere if you need a dependable team. More