Safford Kia of Fredericksburg

Great! Very professional Mr. Nettle was thorough and very professional. He was very respectful and answered all our questions. A superb experience. In addition, he made sure w Mr. Nettle was thorough and very professional. He was very respectful and answered all our questions. A superb experience. In addition, he made sure we were getting quality service so we could make a sound decision on our purchase. More

45,000 miles maintenance Great visit with personal service and frequent updates from Lee on the status of my car. The waiting room is always clean, spacious, filled with fres Great visit with personal service and frequent updates from Lee on the status of my car. The waiting room is always clean, spacious, filled with fresh donuts, snacks, plenty of beverages, and WiFi service. Always a positive experience for me. The representatives also washed my car for me. More

Excellent Factory Recall Service There was a factory recall to have our 2013 Sorento inspected for possible bearing damage. Everyone was polite and understanding. Arrangements were ma There was a factory recall to have our 2013 Sorento inspected for possible bearing damage. Everyone was polite and understanding. Arrangements were made through KIA roadside assist perfectly. Per factory recommendation my engine required replacement. Stafford’s service crew told me the engines were on back Order and arranged a rental with no issues. And thinking it would be a month since they were backordered, I was surprised in 9 days they called for pickup. The engine runs very smoothly and everyone was excellent. This is what Customer service used to be and IS at Safford. I can see me being a longtime customer from here on. Thanks More

So helpful! So helpful to me-from out of state and I had a car emergency-they took me even though they were very busy! Many thanks! So helpful to me-from out of state and I had a car emergency-they took me even though they were very busy! Many thanks! More

Maintenance oil change and state inspection Service writer was courteous and friendly! Was helped immediately when driving up . Excellent service I advised was not in s hurry but service was sti Service writer was courteous and friendly! Was helped immediately when driving up . Excellent service I advised was not in s hurry but service was still done promptly More

Great! Adam was the man. Made everything simple and easy!!. Buying cars from him now on. Couldn’t be happier with the purchase. Love the Kia! Adam was the man. Made everything simple and easy!!. Buying cars from him now on. Couldn’t be happier with the purchase. Love the Kia! More

Customer service I've bought 2 cars here, but the quality of customer service that I've received since 2016 has been lack luster.. Just not impressed with the dealersh I've bought 2 cars here, but the quality of customer service that I've received since 2016 has been lack luster.. Just not impressed with the dealership and drive to Woodbridge Kia were I've yet to have any issues. Came across a coupon on their site scheduled and asked were there any up charges for my oil change, I was told no. Went to p/u my car the cashier said she could change the price. Came back the following morning and I was give the bs line that on the service mgr who checked me in could change the price. Asked for a shuttle upon drop of, which I also scheduled when I scheduled the appt. I was told to wait in the lobby and they would come get me when he was back.. after 20 mins I ask someone to check and the shuttle driver is outside and appeared to have been back for some time as he was shooting the breeze with someone who works there. FINALLY get to my office and I'm called to say my car is ready.. and yes I understand that it's a "courtesy" shuttle! More

Efficient service team I’ve brought my car to this dealership a few times and each time they were professional and efficient in handling my needs and working on my vehicle. I’ve brought my car to this dealership a few times and each time they were professional and efficient in handling my needs and working on my vehicle. More

Great experience!From From start to finish, this KIA dealership gave us the kind of adult treatment that enabled us to make decisions to buy the car of our dreams’ From start to finish, this KIA dealership gave us the kind of adult treatment that enabled us to make decisions to buy the car of our dreams’ More

Wonderful as always Always take me fight away. Go over checks that need to be looked at. Never pressure. Always taken care of walked to car at the end 😃 Always take me fight away. Go over checks that need to be looked at. Never pressure. Always taken care of walked to car at the end 😃 More