Safford Kia of Fredericksburg

Great dealership - Lee is the best service manager and makes Great service experience waited for oil change and tire rotation 1/2 hr at most good price friendly personable staff tv and snacks while you wait Great service experience waited for oil change and tire rotation 1/2 hr at most good price friendly personable staff tv and snacks while you wait More

Prety Good! I like the fact that if you didn’t have a ride at the time and didn’t want to wait hours at a time at the dealership until your car was done. they off I like the fact that if you didn’t have a ride at the time and didn’t want to wait hours at a time at the dealership until your car was done. they offered shuttle service to your home if you are within 10mile radius. The driver was very Professional and courteous. Well done! More

Excellent Service I had a leak with my radiator. The service was fast and curtious. In and out in less than an hour. I would recommend them for service of your Kia. I had a leak with my radiator. The service was fast and curtious. In and out in less than an hour. I would recommend them for service of your Kia. More

First maintenance check All periodic maintenance performed to our satisfaction. Very professional and courtesy. Would have given higher rating but we still have an issue with All periodic maintenance performed to our satisfaction. Very professional and courtesy. Would have given higher rating but we still have an issue with vehicle well underperforming advertised MPG, which was not resolved with this visit. We will continue to monitor mileage problem until next scheduled service. More

Excellent support with my lease experience My brother and I came into the dealership to get replacement batteries for his KIA Sorento, which the fellow at the service window did for free. The My brother and I came into the dealership to get replacement batteries for his KIA Sorento, which the fellow at the service window did for free. Then there was this salesman, you see.... Noah Thomas came around in hopes of at least getting one of us to at least try to make a sale on a January day with little foot traffic in the dealership, and he found a customer who had a two month old Chevy Volt that he didn't want anymore, so he and the rest of the staff paid a great deal of attention to insure that we had a pleasant experience with our lease. John in the finance office did yeoman work on getting me the best deal and payment option for my lease agreement, in spite of some difficulties with the bank had with my declared income. More

Shame Went in for an oil change and recall work (1/2/2019), was told the recall part was not in stock, couples days later was called and told the part was i Went in for an oil change and recall work (1/2/2019), was told the recall part was not in stock, couples days later was called and told the part was in. I then made another appointment to have the recall part installed. When my wife showed up for the 2nd appointment the part was no longer in stock again. I received a follow up courtesy call asking how things went, explained the problem. She told me she would get with someone and get back with me. Nobody did. After the 2nd failure I went online and found the part at another dealership and ordered it. I received it 3 days later. So I was able to order a part online and have it shipped before they could get mine in stock and bother to let me know it is in. So another week has gone by and no call....1/30/19 I should not be have to reach out to you. Safford Kia was committed to contact the customer for service work. More

Regular maintenance I am completely satisfied with my experience at Stafford Kia. Their service is far better than that of other high end cars that I've owned. The servic I am completely satisfied with my experience at Stafford Kia. Their service is far better than that of other high end cars that I've owned. The service department is professional and offer conveniences that make the wait for service quite comfortable. I highly recommend Stafford Kia. More

Excellent service It was a pleasure to do business here. The staff was friendly and helpful and accomodating. I didn't feel.pressured or overlooked. The entire experien It was a pleasure to do business here. The staff was friendly and helpful and accomodating. I didn't feel.pressured or overlooked. The entire experience took 2 hours which eas amazing. Time is valuable and I dont feel mine was wasted here. More

Car maintenance The service department is great. Lee takes good care of you. I was able to get an appointment very promptly. The car assessment was also done quickl The service department is great. Lee takes good care of you. I was able to get an appointment very promptly. The car assessment was also done quickly with a follow up phone call. More

Recalls They did the recall on my Kia I am happy with it I am happy with everything every thing was done I am very happy with there service They did the recall on my Kia I am happy with it I am happy with everything every thing was done I am very happy with there service More