Safford Kia of Fredericksburg

It was decent. Jay was absolutely amazing. In my eyes up until him was the best car buying experience I have ever been apart of. I walked in to buy out my lease and Jay was absolutely amazing. In my eyes up until him was the best car buying experience I have ever been apart of. I walked in to buy out my lease and he gave me an awesome solution instead of buying out the lease. My favorite part was, he brought the numbers to me and i said if he can change one number on that sheet to the number i wanted;obviously there was about 30 mins of haggling; he did the best he could and got me extremely close to it which i really appreciate. Once i was signing paperwork for the vehicle, it was brought to my attention that the rules for the Military Lending Act has changed, but no one could give solid answers as to why I was unable to get gap insurance through the dealership or what I should do to protect myself in the event my vehicle was totaled since I was upside down on the loan. After reading the actual instruction on the MLA, it appears to be up to the dealers discretion to sell gap to military members. However, I will say this, the head honcho lady did lower the price on the vehicle by 1000 bucks to have a small amount of security. I would recommend my military counterparts to this dealership, only if they can tell the consumer, especially if they fall under the new MLA guidelines, and be prepared for any questions concerning the new guidelines. My only complaint was the issues regarding the MLA. The only thing that makes since is, dealerships price their gap insurance too high. More

great! The service people here are very friendly and helpful! I have had my car serviced here several times with no problems. I recently had an service ap The service people here are very friendly and helpful! I have had my car serviced here several times with no problems. I recently had an service appointment scheduled for a morning appointment and was able to drop it off before my appointment thinking it would not be ready until later that afternoon. I was surprised to receive a call that my car was ready before I expected. I also find the service department very patient when explaining any questions I may have. I'd recommend taking your car here any time!! Of course I'd love the prices to be lower. But I was pleasantly surprised when I compared their prices to my trust worthy neighborhood auto mechanic. Kia's prices were very comparable. More

The BEST Dealership and sales people! The best dealership that I have ever dealt with to purchase a vehicle! Eanne and Jonny were very honest and outstanding to work with. I drove 7 hours The best dealership that I have ever dealt with to purchase a vehicle! Eanne and Jonny were very honest and outstanding to work with. I drove 7 hours and the car was exactly what they said it was no surprises at all. My payments was exactly what was discussed over the phone and paperwork was done when I got there all I had to do is sign. I would definitely buy from them again. More

Great experience! Everyone was so friendly and helpful. A very pleasant visit. I was there for my annual state inspection . Would recommend to family and friends. The s Everyone was so friendly and helpful. A very pleasant visit. I was there for my annual state inspection . Would recommend to family and friends. The service was quick and my car was washed perfectly. More

RFranklin Scheduled Maintenance Outstanding service and very pleasant experience. I truly look forward to my next visit. The Service Manager, staff and technicians where highly profe Outstanding service and very pleasant experience. I truly look forward to my next visit. The Service Manager, staff and technicians where highly professional and attentive, which made my visit an absolute joy. More

Oil change I was very pleased so had an appointment I got in early and I was out by the time I needed. Great and very professional I was very pleased so had an appointment I got in early and I was out by the time I needed. Great and very professional More

Excellent service I visited this dealership for an oil service, and they not only changed it, but washed my car and vaccumed my floor carpets as well. I visited this dealership for an oil service, and they not only changed it, but washed my car and vaccumed my floor carpets as well. More

I choose You I enjoyed service at KIA Of Fredericksburg. Lee is a wonderful person and he made me feel like an appreciated ! I will go back for all my maintenance I enjoyed service at KIA Of Fredericksburg. Lee is a wonderful person and he made me feel like an appreciated ! I will go back for all my maintenance from here on out! Now, my only issue was no STEAK! (LOL, JOKE) More

working with customer Both my sales person and supv worked with me to get the best possible deal for my budget. And the finance officer made the paper work very easy. Both my sales person and supv worked with me to get the best possible deal for my budget. And the finance officer made the paper work very easy. More

TERRIBLE CUSTOMER SERVICE I had an appointment at 7:30 am to get my car serviced. I arrived at the service department two minutes before they opened and the worker at the time I had an appointment at 7:30 am to get my car serviced. I arrived at the service department two minutes before they opened and the worker at the time (LEE is his name) wouldn’t open the door for me. Mind you, it’s about thirty degrees outside. I knocked on the door he continued typing away, he even looked at me standing at the door and didn’t acknowledge me standing there. How rude is that? I don’t care what time you guys open, if you ha e a customer standing at your door in the cold knocking, see what the heck they want! Then I said “are you going to help me?” When I said that, he THEN gets up and barely opens the door and says Mam we don’t open until 7:30. (At this point it was 7:29.) I said sir, you mean to tell me you were going to leave me outside and not even say acknowledge me? His response is “mam I was typing up my service orders.” I don’t care what you were typing! If you see a customer in the freezing cold, waiting to get help, you just ignore them blatantly? I said you’re extremely rude! I asked him name so he can be reported because he has TERIBBLE customer service and You should be reported! So after I say that, THEN he finally proceeded and insisted that I come inside after arguing with him at the door for two minutes . I mean really, I can see if I was ten minutes early, but really you can’t acknowlege a two min early customer standing at the door? What a terrible first impression of this KIA dealership. It gets even better, the chick on the phone scheduled my appointment at 7:30 because that’s their first appointment. After Lee FINALLY checks me in, I ask him how long it will be. He responds by telling the service techs don’t get in until 8 am. So you mean to tell me im going to be sitting here for 30 mins until someone arrives to work on my car? What is the point of a service center opening at 7:30, when nobody is even going to start on your vehicle Til 8 am?! I think that’s just poor service overall. So that right there was the icing on the cake that I will NEVER return back to this KIA dealership and will inform others to never go here again!! Called the store manager yesterday about this situation around 9 am when they opened , I was told I would receive a call back. The GM never even bothered to call me back so that tells you a lot about this particular Fredericksburg KIA. I also tried to esceleate it to KIA Corporate, but they told me that KIA dealerships are independently owned and it’s best to contact the GM of that store directly. Well, I did that, and no call back. DONT EVER GO TO THIS KIA SERVICE CENTER!!! More