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Safford Kia of Fredericksburg

Fredericksburg, VA

4.1
602 Reviews

10663 Patriot Hwy

Fredericksburg, VA

22408

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Showing 602 reviews

August 09, 2021

No problem with work - just the misc charges on bill . Had coupon for oil change but misc charges of 11.00 on bill is why I won't be back .quoted 45 for oil change but with surprise added charges it was 5 More

by Bad tazzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer
Aug 10, 2021 -

Safford Kia of Fredericksburg responded

Thank you for taking the time to review your experience with our service department. This information is very important to us and has been given to management who would like to speak with you about it. Unfortunately we are unable to locate contact information for you based on the name on your review. Please reach out to our Service Manager, Steve Kane when you have a moment at (540) 891-7400.

July 15, 2021

Justin in the service department helped me resolve a mapping update issue I had He was professional, caring and fair. I use Kia coupons for oil changes also. Service has always been timely when maki More

by Malloryj75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 03, 2021 -

Safford Kia of Fredericksburg responded

Thanks for the great feedback, Mallory!

July 14, 2021

I was very pleased with everything about this dealership. They were very helpful and knowledgeable and this is my third vehicle from them and I will definitely go back again and again. More

by Dennis Dandridge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole
Aug 03, 2021 -

Safford Kia of Fredericksburg responded

Thank you for your very kind feedback, Dennis!

July 07, 2021

We had an excellent buying experience. Everyone was So helpful. They gave us a fair value on our trade in. I love my new Soul. More

by Edandjen4him
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli, Bill, and Eric
Jul 12, 2021 -

Safford Kia of Fredericksburg responded

We're so happy to hear that, thank you! Please always feel free to let us know if there is ever anything else that we can assist you with in the future!

June 19, 2021

Rebecca Graves and partner (who did not offer me a card) we’re very professional and good to work with. I told them what I wanted and they delivered. Thank you! More

by tomthorburn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Graves
Jun 21, 2021 -

Safford Kia of Fredericksburg responded

Hi Tom! We're happy to hear that you are pleased with your experience and that we were able to help. If there is anything else that ew can do to help, please let us know!

May 28, 2021

Service great as always. Took my husbands car to get an oil changed. Came back to pick up his vehicle and asked if they could squeeze my vehicle in that day to have the oil done and without hesitation Just More

by Ashover86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 08, 2021 -

Safford Kia of Fredericksburg responded

Thank you for taking the time to review your experience at our dealership. We're so glad to hear that we 3were able to assist you in servicing your vehicle and getting you back on the road in a timey manner. Please let us know if there is anything else that we can help you with!

May 27, 2021

Took my Kia in for a recall notice and service department promptly serviced my vehicle. Staff was professional and customer friendly. I will count on them for all future needs. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Names unknown
Jun 08, 2021 -

Safford Kia of Fredericksburg responded

We're so happy to hear that, Jim! Please always feel free to let us know if there is ever anything else that we can assist you with in the future!

May 21, 2021

I am very pleased with the customer service. That really means a lot. My vehicle rep, walked me out to my car and was awesome. More

by Dasjamar
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 08, 2021 -

Safford Kia of Fredericksburg responded

Thank you for your very kind review. We are thrilled to hear that our service means so much. It's reassuring that we are on the right track!

May 16, 2021

The service department was very courteous and explained what they were going to do And if I had any questions they would be more than happy to answer I would go back again More

by roystersherdina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Mathena
Jun 08, 2021 -

Safford Kia of Fredericksburg responded

We're so happy to hear that, thank you!

April 06, 2021

Chris A. helped us get into a new Telluride. He made the process super easy. Between work and childcare, we couldn’t make it to the dealership for a test drive but we didn’t want to miss out so Chris brough More

by Jrsturt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris A.
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