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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.4
181 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 181 reviews

October 29, 2025

This is my second time buying from this VE location. The sales and financing staff are really helpful and friendly. Thank you Mo and Chris!! More

by julie Strunk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Bouhafra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitzgerald
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Oct 29, 2025 -

Safford Volkswagen Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 27, 2025

I have always had a good experience here. They seem very honest, and don’t feel like they’re trying to scam me into more work. More

by KAMREN_BALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Shipp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 27, 2025

Everyone I’ve dealt with has been professionals and done what they said. I especially like the videos they send showing what is going on with the car. More

by JEFFERSON.WOLFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Shipp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Safford Volkswagen Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Volkswagen Richmond, we look forward to having you as a valued customer for many years to come!

October 27, 2025

Great new showroom and service waiting area. Fast courtesy service and explanation of work completed. More

by SAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Shipp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our new showroom and service waiting area at Safford Brown Volkswagen Richmond. Our team is dedicated to providing fast and courteous service, and it's great to know that you appreciated the explanations of the work completed. We look forward to welcoming you back for your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 27, 2025

Great customer service. They do the job right the first time. Service is expensive though. You’re probably overpaying by 25%.. More

by rt_johns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Dalton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Solid JR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Shipp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 26, 2025

The staff is always friendly and is very good about communicating if the car need additional maintenance before doing it. More

by ROBERTSONG89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Solid JR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Shipp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

October 26, 2025

Great customer service every time I’ve been here. They are honest, thorough, and timely. More

by VW2012TDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Shipp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thank you for your kind words! We appreciate your feedback and are glad to hear that you have consistently received great customer service at Safford Brown Volkswagen Richmond. Our team strives to be honest, thorough, and timely, and it’s wonderful to know that we've met those standards for you. We look forward to seeing you again on your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 26, 2025

From the first call to arriving at the dealership, it was a warm and friendly experience! Everyone was helpful and worked together seamlessly. Kudos to the team! More

by everiv8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Dalton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Solid JR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Shipp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful review,Eve! We’re thrilled to hear that your experience at Safford Brown Volkswagen Richmond was warm and friendly from start to finish. Our team strives to provide seamless service, and your kind words mean a lot to us. We look forward to welcoming you back for your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 25, 2025

They said all 4 of my tires had dry rot and then never replaced them. More

by TIMOTHYOBRYA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Wood
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback, Timothy. We understand how valuable it is to have accurate information about your tires and vehicle condition. At Safford Volkswagen Richmond, we aim to provide a smooth and reliable service experience, ensuring that any concerns are fully explained and handled properly. If you’d like to discuss your experience further, please feel free to contact us directly. Your perspective is important to us. Sincerely, The Team at Safford Brown Volkswagen Richmond

October 25, 2025

Don Wood and the staff has always taken care of our family's 3 VW vehicles. We are looking to purchase an additional VW and will definitely add it to Don taking care of us. More

by CTCLARKE1
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
Report | Print
Oct 25, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

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