Safford Volkswagen Richmond

I scheduled an 80,000-mile service plus an inspection of the gas tank, which wouldn't open. I booked a 7:30 a.m. appointment. I dropped off the car at 7:30 a.m. When I contacted the service representative the gas tank, which wouldn't open. I booked a 7:30 a.m. appointment. I dropped off the car at 7:30 a.m. When I contacted the service representative at 1 p.m. to ask for an update, he wrote: "Your vehicle is taking longer than expected. I will update you when I have more information." When I contacted him again at 3:30 p.m., he wrote: "They have not pulled your vehicle into the shop yet." I called, and the service representative said that the policy was that "waiters" moved to the front of the line. The service manager said it wasn't a policy, but because my gas tank door inspection was needed, then that "would take a certified VW technician, the person who normally does the oil change could not do the service.” When asked who would handle the 80,000-mile service, the manager continued to speak only of an oil change. (The 80,000-mile service includes more than an oil change!) When I asked when the service section might get around to servicing my car, the manager said, "Maybe tomorrow." I have been going to Browns VW service for about 20 years. Since it became Safford, the service has been inconsistent and abysmal, if you can get it. More

Absolutely Amazing from start to finish! On Sunday 3/8/26 I called and inquired about a Kia Telluride about 30 minutes before closing and was told I would receive a follow up call on Monday On Sunday 3/8/26 I called and inquired about a Kia Telluride about 30 minutes before closing and was told I would receive a follow up call on Monday morning 3/9/26. Not only did I receive that call but Johnathan was very thorough and was able to get me approved over the phone before I even got off from work with all of the final numbers. The dealership was about an hour drive for me and upon my arrival I was greeted by Kevin who was just as Amazing as Johnathan. I was surprised and amazed that all of the paperwork was ready for me to sign. It was such an Awesome experience and everything was smooth from beginning to end even with the finance person. I could go on and on about my experience because I am just that pleased. I will definitely recommend this dealership to anyone I know. Although I worked specifically with Kevin and Johnathan I am 100% sure that all staff members are just as Amazing! Shop Safford VW Richmond I promise you won’t be disappointed! More

Don Wood has provided me with exceptional service every time I’ve needed to have my vehicle serviced. His friendly, personable demeanor are so refreshing and I so appreciate the way he always keeps me info time I’ve needed to have my vehicle serviced. His friendly, personable demeanor are so refreshing and I so appreciate the way he always keeps me informed throughout every step in the process while my vehicle is having work done. It is because of Don Wood that I continue to bring my vehicle here to have it serviced. More

Excellent Good customer service Courtesy and helpful Wait time was good Waiting area clean and you provide internet connection coffee and water for your customer time was good Waiting area clean and you provide internet connection coffee and water for your customer More

Chris Richards saved the sale of the vehicle we purchased. Jon Saffore was very professional during the process of the sale. purchased. Jon Saffore was very professional during the process of the sale. More

I had a great experience purchasing my new car. Jon Saffore was excellent in answering all my questions and getting me pricing for different cars as well as different options. The manager and Chris Jon Saffore was excellent in answering all my questions and getting me pricing for different cars as well as different options. The manager and Chris in finance were outstanding to work with. Jon Saffore even gave us a ride to the rental place so we can drop off the rental there. Excellent job! Thank you! More

Waiting area was comfortable, hot chocolate was good, service writer was very good, had a coupon for oil change and tire rotation, only received oil change, dont know why. With coupon it was 130.54 which service writer was very good, had a coupon for oil change and tire rotation, only received oil change, dont know why. With coupon it was 130.54 which was 115 dollars off . So it would have been 245 dollars for an oil change on a 4 cylinder car. Thats outrageous for an oil change ! Just saying More

It was one of the best service experiences I have ever had and I would highly recommend Safford VW and Donna Wood. He is awesome!!?? had and I would highly recommend Safford VW and Donna Wood. He is awesome!!?? More

Don as always was professional and very knowledgeable and provided excellent customer service. I appreciate Dons honesty and professionalism provided excellent customer service. I appreciate Dons honesty and professionalism More

Service is prompt, friendly and professional. I come to Safford whenever my car needs service. I come to Safford whenever my car needs service. More