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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 222 reviews

October 04, 2025

Always efficient and pleasant. Don remembers the clients and is clear about service actions. Great service More

by REHARRISONRH
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
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Oct 04, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Safford Brown Volkswagen Richmond. It's great to know that Don provided you with efficient and pleasant service. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 04, 2025

Donald took very good care of me and my car was ready and fast complete More

by CENT93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 03, 2025

Everyone at the dealership between the sales and mechanics were very professional and nice. Would recommend this dealership to anyone More

by NAEEM142002
Recommend Dealer
Yes
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Oct 03, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

October 03, 2025

Don is awesome! He takes such good care of me every time I have a car issue! Great communication and service More

by DDANIELS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2025 -

Safford Volkswagen Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!

October 03, 2025

Every thing went well and they wasn’t any problems. they did try to sell me anything i didn’t need. More

by HUNTINGFISH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Solid JR, Carrie Shipp
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Oct 03, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 03, 2025

Everyone I encounter at SB/VW is friendly and courteous and knowledgeable about their jobs. I have especially appreciated my interactions with Donald Wood as it feels that he has gone that second mile/extr More

by Miss Tiggy’s Drivermichaelmiller1690
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2025 -

Safford Volkswagen Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!

October 02, 2025

Facility is nice, even while under construction. Issue I had was that my 30k service check up took 3 hours to complete which made me late to some meetings. I know there is only one tech that can w More

by BURGOSJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Shipp
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Oct 02, 2025 -

Safford Volkswagen Richmond responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

October 02, 2025

Why, do I need to pay for a washer and plug every time I get an oil change. Also, why when I come in for one thing I leave with a laundry list of things that need to be repaired. I just made 54,000 miles. I More

by itsjustme.oneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2025 -

Safford Volkswagen Richmond responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 02, 2025

Customer service means everything, and And it was great coming from don wood. I appreciate him More

by deanna_e73
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2025 -

Safford Volkswagen Richmond responded

Thank you for choosing Safford Volkswagen Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 01, 2025

Super friendly staff! Not pushy at all! Best car buying experience to date by far! More

by swhjrh0802
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Bouhafra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2025 -

Safford Volkswagen Richmond responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Safford Volkswagen Richmond!

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