Safford Volkswagen Richmond

Overall they are easy to work with and the new facility looks great. This visit was a return for an unresolved issue at my previous visit. The issue was mostly, but not completely resolved, but it is good looks great. This visit was a return for an unresolved issue at my previous visit. The issue was mostly, but not completely resolved, but it is good enough for now. Typically they fix everything properly the first time. More

Had to come back after I got home never reset oil And charged to much for tire rotation free other place with oil change charged to much for tire rotation free other place with oil change More

I had an outstanding experience at this dealership! From the moment I walked in, the staff was welcoming, professional, and genuinely focused on helping me find the right vehicle. The process was smoot From the moment I walked in, the staff was welcoming, professional, and genuinely focused on helping me find the right vehicle. The process was smooth, transparent, and never once did I feel pressured. Everyone went above and beyond to make sure I was comfortable and informed every step of the way. The selection of vehicles was excellent, the prices were fair, and the customer service was truly top-notch. I couldn’t be happier with my purchase and highly recommend this dealership to anyone looking for an easy and enjoyable car-buying experience! More

Jon was great to work with. He listened to what I was looking for and was able to find me something with all of the features I wanted. He was very patient with me and communicat He listened to what I was looking for and was able to find me something with all of the features I wanted. He was very patient with me and communicated well. More

I have not had any problems with service scheduling or answers to any question. Great service. answers to any question. Great service. More

I went online to schedule a 90k mile service. The website listed the total cost to be under $500. When I got there, the same service was $1500. When I asked about this, the service rep said, "Oh The website listed the total cost to be under $500. When I got there, the same service was $1500. When I asked about this, the service rep said, "Oh yeah, our website has been wrong for YEARS." He did not try to make it right or even consider reducing my cost due to the discrepancy. Instead, he expectantly looked at me and a just waited for me to pay him. When I pushed back, he provided a list of service options so I could pick "what I wanted." To reach a cost under my expected $500, I was only able to select a few of the options despite the website's indication that all of them should be included. Not professional. Not customer oriented. Not right. I am very disappointed and would not recommend the Brown's service department in the future. More

This concerns the service department only. i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads an i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads and rotors needed changed they were within 1% good enough to pass inspection but needed taken care of. I chose not to and took to my local mechanic. Not only were my pads at 50% the rotors were good ! whoever is running the service department should be ashamed i will never be back !! More

Horrible place with very bad service. They sold me a Tesla with illegal tint, I went back to them to get and inspection and Don in service actually said I am the one who put the tint on. They sold me a Tesla with illegal tint, I went back to them to get and inspection and Don in service actually said I am the one who put the tint on. This guy is so bad I even showed him a photo when I purchased the car and the tint is apparent with the sales person even in the photo and the date and he still denied it. Be very careful there was also a problem with the trunk lid that causes the power in the license plate to not work. They offered no solution and I am stuck with a car I can't drive that I paid $50k for. More

Terrible service! !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also h !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also had to pay for! It has taken them forever to provide the title to the car! Been without the title for 2 months! This is a TERRIBLE dealership! STAY AWAY FROM THIS TERRIBLY RAN PLACE, UNLESS YOU HAVE AN UNLIMITED AMOUNT OF MONEY TO SPEND! This place is a complete rip off!!!!! More