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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 222 reviews

April 10, 2023

I had a great experience with the sales staff at this location. Jay was especially patient and understanding with my needs. I look forward to returning here again in the future. Keep up the good work!!! More

by Redz2014
Recommend Dealer
Yes
Employees Worked With
Jay Johnson
Report | Print
Apr 13, 2023 -

Safford Volkswagen Richmond responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Safford Brown's Richmond Volkswagen

November 14, 2022

Ms Tiera was so polite and helped me out alot thank you she greeted me with joy More

by Carmen N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiara Brown
Report | Print
Nov 17, 2022 -

Safford Volkswagen Richmond responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Safford Brown's Richmond Volkswagen

November 04, 2022

Tiera is a delight on the phone, schedule my appointments with ease. Very respectful and nice. Best receptionist they’ve had since I’ve been coming here. More

by Chea
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiera Brown
Report | Print
November 04, 2022

Great place to shop a car and service staff are great and friendly I recommend this place More

by Milgonz48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Bouhafra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Cooper, Donald Ellis, Michael Lindefeld, Werley Tejeda, Robert Lawhorne, Eric Beddard, Jordan Cook, Byron Burt
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Nov 07, 2022 -

Safford Volkswagen Richmond responded

I appreciate you for letting others know about your experience at Brown's Richmond Volkswagen! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

November 03, 2022

Shout out to Ms. Tiera Brown she listens and had the answers to all of my questions very good customer service!! More

by Trice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiera Brown
Report | Print
Nov 07, 2022 -

Safford Volkswagen Richmond responded

Trice, thank you for taking the time to share your feedback. Each employee is a valued member of the Brown's Richmond Volkswagen team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

November 03, 2022

I called to make an appointment and I was taking care of with friendly service.... the people there greet you in make you feel welcomed More

by 804guru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiera Brown
Report | Print
Nov 07, 2022 -

Safford Volkswagen Richmond responded

Thank you for this amazing review of Brown's Richmond Volkswagen! I really appreciate your business. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

November 03, 2022

Absolutely amazing team. Everything was very helpful. Everyone was so helpful and kind. Would definitely recommend More

by Jadecotman21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiera Brown
Report | Print
Nov 07, 2022 -

Safford Volkswagen Richmond responded

Thank you for leaving us this great review of Brown's Richmond Volkswagen! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

October 24, 2022

I had my first visit at Brown's last week and it went exceptionally. The employees did everything in a timely manner, were polite and extremely knowledgeable. I look forward to returning very soon More

by RobertJohn98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Bouhafra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lanham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Sisk, Rabih Saba, Ed Dix, Troy Newton, Eric Beddard, Ayshia Mohammed, Hector Rivera, Jonathon Scoggins
Report | Print
Oct 27, 2022 -

Safford Volkswagen Richmond responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 23, 2022

I cant begin to express my gratitude enough when it comes to Brown’s VW. They are honest and transparent from the buying process to Service appointments they make everything smooth and easy. I highly recomme More

by Cbarr101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathon Alley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rabih Saba, Sergio Pena
Report | Print
Sep 23, 2022 -

Safford Volkswagen Richmond responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Thank you for choosing Brown's Richmond Volkswagen! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 21, 2022

Browns Volkswagen takes the time to learn your needs and puts you in the car that best suits them, all while keeping your budget in mind. More

by dth1999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Beddard
Report | Print
Sep 21, 2022 -

Safford Volkswagen Richmond responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

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