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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
255 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 255 reviews

October 14, 2025

Ragin made the car buying process very smooth and simple. I can in knowing what I wanted and she was able to deliver. More

by courtnei f
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Quincy Teasley
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Oct 14, 2025 -

Safford Volkswagen Richmond responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 14, 2025

The staff were very accommodating and polite, venue is excellent and service is great thanks. More

by ERICVITOMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Dalton, Karl Solid JR, Carrie Shipp
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Oct 14, 2025 -

Safford Volkswagen Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 13, 2025

Destiny was an awesome sales person as well as the two gentlemen that did the financing..it was lengthy but worth it. More

by mbalsom70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon Alley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Destiny Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2025 -

Safford Volkswagen Richmond responded

Thank you for your fantastic review! We're glad to hear that you had a great experience at Safford Brown Volkswagen Richmond with Destiny and our financing team. We appreciate your patience during the process and are glad it was worth it for you. We look forward to seeing you again! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 12, 2025

Carrie was wonderful. Providing prompt and friendly service. She contacted me once the diagnosis was complete and my car was ready for pick up. More

by JIGGINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Shipp
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Oct 12, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 12, 2025

Informative, courteous Informative on work being performed and informed me on future maintenance that is needed More

by MD17887
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
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Oct 12, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We appreciate your kind words about the informative and courteous service you received at Safford Brown Volkswagen Richmond. It's great to hear that you felt well-informed about the work performed and future maintenance needs. Our team looks forward to assisting you again in the future! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 10, 2025

Service was prompt and thorough Don Wood was very courteous respectful, and knowledgeable. Would definitely bring my car back again. More

by JOJO57JOJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Dalton, Karl Solid JR, Carrie Shipp
Report | Print
Oct 10, 2025 -

Safford Volkswagen Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Volkswagen Richmond!

October 09, 2025

Donald is always super nice and friendly. He listens and looks into everything that I mention to him. Love working with him when I come to this location. More

by STAYLOR32017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 09, 2025

Don is awesome, he doesn't always get his messages when leaving callback phone information More

by RHALLIDAY32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know anyone else
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Oct 10, 2025 -

Safford Volkswagen Richmond responded

Thank you for your candid feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond!

October 07, 2025

Dealership staff is always very welcoming. The ability to schedule service on line is very convenient. Mr Wood provided detailed explanation of required and recommended service and enabled me More

by dennisingermany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2025 -

Safford Volkswagen Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!

October 06, 2025

Came in with no appt and was in and out Don had no problem getting us in for a state inspection More

by TIERABROWN15
Recommend Dealer
Yes
Employees Worked With
Don
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Oct 06, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

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