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Safford Volkswagen Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
255 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 255 reviews

October 06, 2025

Don was great to work with, very thorough and communicative. I had an issue once I received my car that was addressed. More

by ADWEBB17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 06, 2025

Overall process was very smooth and efficient from checking in to nice clean waiting area. Coffee was a bonus! More

by MATT.BRIGGS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Solid JR, Carrie Shipp
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Oct 06, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 04, 2025

Donald took very good care of me and my car was ready and fast complete More

by CENT93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 04, 2025

Good location; easy to deal with; friendly knowledgeable service advisors showing what is needed or can be declined and good timing. More

by JOSEMCABRAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Shipp
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Oct 04, 2025 -

Safford Volkswagen Richmond responded

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 04, 2025

Always efficient and pleasant. Don remembers the clients and is clear about service actions. Great service More

by REHARRISONRH
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Wood
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Oct 04, 2025 -

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Safford Brown Volkswagen Richmond. It's great to know that Don provided you with efficient and pleasant service. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Safford Brown Volkswagen Richmond

October 03, 2025

Everyone at the dealership between the sales and mechanics were very professional and nice. Would recommend this dealership to anyone More

by NAEEM142002
Recommend Dealer
Yes
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Oct 03, 2025 -

Safford Volkswagen Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Volkswagen Richmond.

October 03, 2025

Don is awesome! He takes such good care of me every time I have a car issue! Great communication and service More

by DDANIELS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2025 -

Safford Volkswagen Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!

October 03, 2025

Everyone I encounter at SB/VW is friendly and courteous and knowledgeable about their jobs. I have especially appreciated my interactions with Donald Wood as it feels that he has gone that second mile/extr More

by Miss Tiggy’s Drivermichaelmiller1690
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2025 -

Safford Volkswagen Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Volkswagen Richmond. We look forward to having you as one of our valued customers for many more years to come!

October 03, 2025

Every thing went well and they wasn’t any problems. they did try to sell me anything i didn’t need. More

by HUNTINGFISH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Solid JR, Carrie Shipp
Report | Print
Oct 03, 2025 -

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 02, 2025

Customer service means everything, and And it was great coming from don wood. I appreciate him More

by deanna_e73
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2025 -

Safford Volkswagen Richmond responded

Thank you for choosing Safford Volkswagen Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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