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Safford Volkswagen Richmond

Richmond, VA

4.5
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 222 reviews

September 14, 2022

Pleasant experience with all people involved. I felt like they were really working with me instead of just looking for a sale. Would definitely recommend. More

by Anderwade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Dix
Sep 16, 2022 -

Safford Volkswagen Richmond responded

We cannot thank you enough for your wonderful review of Brown's Richmond Volkswagen and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

The finance process was seem less. The dealership experience was awesome. I will definitely recommend. More

by Kmilrtime
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rabih Saba, Ed Dix, Kenny Miller, Jordan Cook
Sep 16, 2022 -

Safford Volkswagen Richmond responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

I’ve purchased four vehicles from browns, and continue getting all of my maintenance done at Browns. The staff is beyond accommodating and so pleasant to deal with! More

by MahalaMarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cooper, Michael Lindefeld, Ted Sisk, Ed Dix
Sep 16, 2022 -

Safford Volkswagen Richmond responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

Everyone here was so friendly and helpful! I will recommend to all my friends and family! More

by savannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Cooper, Donald Ellis, Michael Lindefeld, Werley Tejeda, Robert Lawhorne
Sep 16, 2022 -

Safford Volkswagen Richmond responded

We cannot thank you enough for your wonderful review of Brown's Richmond Volkswagen and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

The sales and service staff are great to do business with. The service department is very professional and they fix it right the first time! More

by Cmpayne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Bouhafra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Cooper, Kenny Miller
Sep 16, 2022 -

Safford Volkswagen Richmond responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

Streamlined processes have made visiting Brown’s an enjoyable experience. The staff are pleasant from the entrance to the exit and the level of knowledge is unparalleled. More

by C. Bates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathon Alley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Beyer, Jeffrey Cooper, Andrew Dalton, Donald Ellis, Michael Lindefeld, Ted Sisk, Werley Tejeda
Sep 16, 2022 -

Safford Volkswagen Richmond responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 13, 2022

I always feel welcome and treated good, they bring my car in for service whenever I want without an appointment. Nobody else does that. More

by Mezrine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cooper
Sep 15, 2022 -

Safford Volkswagen Richmond responded

Thank you for this wonderful review of Brown's Richmond Volkswagen! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

May 18, 2022

I just purchased a vehicle from Brown's. My husband and I worked with Angelica and she was amazing! She, and the entire team, made us feel comfortable, not pressured, and were incredibly kno More

by nursemeg06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica
May 22, 2022 -

Safford Volkswagen Richmond responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

March 02, 2022

I always received excellent service at Browns Volkswagen. I am a customer for life. I had quick turnaround from the service department. I want like to thank Jeff. Jeff made sure my car was ready the same day More

by Tiny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cooper
Mar 04, 2022 -

Safford Volkswagen Richmond responded

Thank you so much for taking the time to share your feedback with us at Brown's Richmond Volkswagen! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

August 18, 2021

I went to Browns for an appointment on 8/17/21 my appointment was missing. However, Tiara was fantastic! Robbie was awesome! And love Batman! 😄 More

by Cat McCabe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiara
Aug 23, 2021 -

Safford Volkswagen Richmond responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

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