Safford Volkswagen Richmond

Happy with the car. Great customer service, courteous staff and salespeople, got the car for the price I was quoted. Derell Ross in sakes was great and helpfull. Very Great customer service, courteous staff and salespeople, got the car for the price I was quoted. Derell Ross in sakes was great and helpfull. Very happy. More

Again outstanding service by Jeff Cooper I know Jeff for a long time.Jeff always provides outstanding customer service to us. I truly appreciate his eager help and expert opinion. I always tr I know Jeff for a long time.Jeff always provides outstanding customer service to us. I truly appreciate his eager help and expert opinion. I always trust his advice. The service work is always outstanding. Thank you Jeff! More

Good Service Customer Service is always good when I come to the dealership. I was able to get my oil changed and was referred to someone who was able to repair a c Customer Service is always good when I come to the dealership. I was able to get my oil changed and was referred to someone who was able to repair a crack in my windshield More

Excellent purchase experience Had been shopping for a Tiguan locally for months. Stumbled across one on their lot. Great interaction. No haggling to get the best price. Drove u Had been shopping for a Tiguan locally for months. Stumbled across one on their lot. Great interaction. No haggling to get the best price. Drove up from Charlotte NC half expecting a "Bait and switch", but the car was sitting by the door...cleaned, ready, and had a full tank of gas. They gave my wife the full (detailed) tour of the car, while I went inside and finished the paperwork with Marwan. Again, expecting pressure on up-sales, but in reality it was a conversation about some options with pros and cons. No pressure, good information. Was out quickly. I really am surprised at the great experience. More

Outstanding Customer Service As usual, Jeff Cooper provided outstanding customer service. I truly appreciate his professionalism and expert opinion. I trust his advice. The repa As usual, Jeff Cooper provided outstanding customer service. I truly appreciate his professionalism and expert opinion. I trust his advice. The repair work is always done right the first time too. More

Towanda is good now Thanks to everyone that helped me, tony u are the best, tony took care of me and so did moe, moe made sure I was comfortable singing all those papers Thanks to everyone that helped me, tony u are the best, tony took care of me and so did moe, moe made sure I was comfortable singing all those papers even though it was 8pm and the cashiers had left moe still did their job to make sure everything was taken care of thanks guys More

Quick service & friendly staff Kyle with the Service Dept. got my car in on short notice to perform an end of lease inspection. He kept me updated on what needed to be done and how Kyle with the Service Dept. got my car in on short notice to perform an end of lease inspection. He kept me updated on what needed to be done and how much it would cost. Rabih Saba, the Sales Manager, was an absolute SAINT. He spent hours with me going over my options trying to purchase my car because my credit wasn't great and I couldn't afford much. They worked their magic and went out of their way to help me when I was in a pinch. More

Another great service visit at Brown's Volkswagen. I have owned a Volkswagen for several years. In fact, this Tiguan is my second one. The ease of getting service scheduled and the knowledge and cour I have owned a Volkswagen for several years. In fact, this Tiguan is my second one. The ease of getting service scheduled and the knowledge and courtesy of the service department are exceptional. Jeff Cooper is always available if I have questions and is always willing to go above and beyond to make sure I understand what is recommended and what is being done. The decision to make another purchase of a Volkswagen was very strongly influenced by my experience with the service department at Brown's. More

recall for emissions and service Susan was a breath of fresh air to deal with. She took care of everything and her personality was great. If i met a person that was as attentive as h Susan was a breath of fresh air to deal with. She took care of everything and her personality was great. If i met a person that was as attentive as her I would have try to have her represent my company . I mean I had issues with Brown's Volkswagon and dealing with Susan started to change my outlook .Also Brown's should feel lucky to find a person that is this good to represent them. More

Great service Friendly service & clear explanations; no 'car guy' speak. Love the free state inspections for Brown VW customers. Comfortable waiting room. No myster Friendly service & clear explanations; no 'car guy' speak. Love the free state inspections for Brown VW customers. Comfortable waiting room. No mystery charges when it came time to settle up. More