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Safford Volkswagen Richmond
Richmond, VA
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 222 reviews
February 21, 2018
Worked performed in a timely fashion. The oil change and state inspection were done in a timely manner. The additional tire rotation and other needed work was explained by the courteous se The oil change and state inspection were done in a timely manner. The additional tire rotation and other needed work was explained by the courteous service staff. More
by Janet Edmundson
Employees Worked With
Jeffrey Cooper
February 02, 2018
Satisfied everytime! The professional care that is given to customers is outstanding! Susan Heindl is my Service Advisor. She and the rest of the team (receptionist, fel The professional care that is given to customers is outstanding! Susan Heindl is my Service Advisor. She and the rest of the team (receptionist, fellow service advisors, and cashier) do all that they can to ensure that customers receive prompt, courteous, and enjoyable service each time. More
by Tee Cuthbertson
Employees Worked With
Susan Heindl
January 26, 2018
Body repair after purchase I had an issue with a repair job on a used car that I purchased. The body still had a few dents and runs in the paint that was hard to see. I actually I had an issue with a repair job on a used car that I purchased. The body still had a few dents and runs in the paint that was hard to see. I actually had the car for 3 days before I noticed and Mark Shebelski had me bring the car back in to have it repaired properly. More
by Nelson Braden
Employees Worked With
Mark Shebelski
January 22, 2018
Best sales team ever Extraordinary service!! They are not the typical sales rutine where the sales person ALWAYS has the very same car you are looking for, or where the Fi Extraordinary service!! They are not the typical sales rutine where the sales person ALWAYS has the very same car you are looking for, or where the Finance guy is retiring that day and is going to give you a special deal.... or where you have to spend three hours with the sales man going back and forth with his manager, trying to reduce the price. These guys are professionals and very aware of what you need because they lsiten. Very happy.I was in and out in less than an hour. Very reasonable. More
by Pierre Marcucci
Employees Worked With
Brian Armstrong, Marwan Salem, Ted Sisk
January 12, 2018
Great service, Fast turn around, Great service team Great service, Great turn around time, Jeff Cooper was an amazing service advisor; always kept in contact to keep me updated on the status of my vehic Great service, Great turn around time, Jeff Cooper was an amazing service advisor; always kept in contact to keep me updated on the status of my vehicle. Will most def be returning for future repairs and service with Jeff. 10/10 great job! No complaints here More
by GTI Eleven
Employees Worked With
Jeff Cooper
December 09, 2017
Good SERVICE great service department ,pleasant interaction with Jeff and the entire service team I purchased several cars from the dealership and always return h great service department ,pleasant interaction with Jeff and the entire service team I purchased several cars from the dealership and always return here for servicing More
by Jetta GLI guy
Employees Worked With
Jeff
November 22, 2017
Great Service Department I found everyone efficient and thorough with my car. It was a pleasant interaction, and the work was excellent. I had an accurate quote as well. The w I found everyone efficient and thorough with my car. It was a pleasant interaction, and the work was excellent. I had an accurate quote as well. The waiting area is very clean. Overall, a very good experience. More
by vickiroma
Employees Worked With
Jeff Cooper and the Service Team
October 26, 2017
Military DO NOT BUY from here!!!!! Buyer Beware, especially Military!!! Military DO NOT buy from here!!!! We bought a vehicle from them and are unable to register it in Oregon, my wif Buyer Beware, especially Military!!! Military DO NOT buy from here!!!! We bought a vehicle from them and are unable to register it in Oregon, my wife's state of residency. They sold us a vehicle with out proper titling and after months of trying to work with them, the sales Manager Derek Ryan is ignoring my emails and calls. Our last temp tag runs out the 9th of Nov and they are unwilling or unable to provide the paperwork Oregon needs so we can get it registered. So again Military DO NOT BUY from here. If you do you may not be able to register your vehicle in your place of residency and they wont help you!!! More
by CMVAN
Employees Worked With
Derek Ryan
October 13, 2017
Always Great service and Jeff Cooper is awsome ! I like my service advisor Jeff Cooper - He always takes care of me. Service team is awesome, they always provide a thorough service. I recommend them I like my service advisor Jeff Cooper - He always takes care of me. Service team is awesome, they always provide a thorough service. I recommend them to everybody. More
by Provas
Employees Worked With
Jeff Cooper and Service Team
April 26, 2017
Awesome service department! Excellent work, on time, and accurate quote. No one tries to sell you anything you don't need or want. Well done! Good Job! Thank you! Excellent work, on time, and accurate quote. No one tries to sell you anything you don't need or want. Well done! Good Job! Thank you! More
by Jettadave
Employees Worked With
Susan
