Safford Volkswagen Richmond

great dealership I bought this car about a year ago from Brown's Volkswagen and it was a good experience without the pressure and wasting of time I had encounter at ot I bought this car about a year ago from Brown's Volkswagen and it was a good experience without the pressure and wasting of time I had encounter at other dealers over the years. I have also had my car serviced here and they also have been great. They have a downtown shuttle which is great too. More

Unprofessional follow up DO NOT be lead by notice of dealership helping individuals with "problem credit." They cannot help even non -bankrupt individuals. I completed the DO NOT be lead by notice of dealership helping individuals with "problem credit." They cannot help even non -bankrupt individuals. I completed the pre approval process with/volkswagen credit and listed Brown as my preferred dealership. Later got a call from Greg Shank telling me to apply directly to the Brown website. Hesitant because this meant another hard copy credit check..he assured me we have over X number of companies- we can get you approved. The next few days were spent leaving telephone messages trying to speak with him. Mr. Shank did not give me even the courtesy of a live call. After about a week and several voice mails to him - Mr Shank sends me an email- "we were unable to obtain approval - please contact us if there are changes." Are you kidding! So... unprofessional! More

Look somewhere else for repairs. Browns put a transmission in. Returned because ck engine & brake light came on next day. They claimed to add parts at their cost. After a month of hav Browns put a transmission in. Returned because ck engine & brake light came on next day. They claimed to add parts at their cost. After a month of having on my car the ck engine lights still on which they don't advise me to continue further repairs. The ck airbag lite is on & they don't "understand" the wiring. I have 90 days to find someone to make repairs in order to pass inspection. I am sick! BUT let me say, the parts dept is The Best. Knowledgeable & friendly guys ( Cassey & JD ) More

A helpful and professional experience I was in the market for a specific car, a Golf GTI, and Brown was very helpful in securing the car. They charged a fair price and provided exemplary s I was in the market for a specific car, a Golf GTI, and Brown was very helpful in securing the car. They charged a fair price and provided exemplary service. Melodie was the most helpful sales person I have encountered in 30 years of buying cars. Liz the finance director was quick efficient and knows how to read people. She did not sell want I didn't want to buy. More

experience Let just start off by saying the staff was excellent. I was very pleased with the knowledge of their staff. They really help me to find the car of my Let just start off by saying the staff was excellent. I was very pleased with the knowledge of their staff. They really help me to find the car of my dreams More

Excellent service All employees were friendly and helpful. They treated me as a valued customer. i located a vehicle online and was contacted within the hour. Salesper All employees were friendly and helpful. They treated me as a valued customer. i located a vehicle online and was contacted within the hour. Salesperson was timely to our appointment. He didn't pressure me to purchase. He was very patient and help in finding a vehicle within my price range. More

Bad Service doesn't call back, OVERCHARGED, and DIDN'T FIX I took my 2014 VW Jetta TDI on 9/21/15 because my heater quit working they called back and said your the water pump is not working. So they changed t I took my 2014 VW Jetta TDI on 9/21/15 because my heater quit working they called back and said your the water pump is not working. So they changed that and my timing belt and changed me $1,707.74 So they way overcharged me for Labor which was $1,024.00. We asked to see the water pump "that the impeller was breaking apart" and they couldn't find it!!! So I called and talked to other dealerships and asked them how much it costs to change the water pump and since they were changing that the timing belt along with it.. They all told me $800 - $900. But still my heater is not working at all!!! I also think the reason why they overcharged me is because it was supposed to be covered under extended warranty... and come to find out the extended warranty turned it down and didn't pay. So I had to pay the $1,707.74 out of my pocket. Even called and tried to talk to service depart supervisor and left multiple voicemail's and STILL Waiting on them to call back to discuss this matter!! More

Extraordinary Car-Buying Experience My husband and I just had the most exceptional car buying experience with Ted Sisk of Brown's Volkswagen. I would not hesitate to recommend him or thi My husband and I just had the most exceptional car buying experience with Ted Sisk of Brown's Volkswagen. I would not hesitate to recommend him or this dealership. Ted is kind, helpful, informative and he worked hard to match us with the perfect vehicle and keep us informed throughout the process. Once our car arrived in Richmond, he took a great deal of time to teach us how to use all the technology the car offered and has continued to provide support and answer questions. We never felt pressured in the least, yet he communicated with us promptly at each step. We truly felt as though we were working with a friend or family member. He helped us get a great deal, too, and I'm tough to please when it comes to car pricing. I wouldn't hesitate to recommend Ted Sisk and Brown's to anyone. He is honest, very knowledgeable about cars and committed to his customers. We're absolutely thrilled with our VW Golf! More

keep looking! I was in the market for a minivan. I put down a large deposit at Brown VW on July 4 2015 on a minivan. This is the first time I purchased at Brown. I I was in the market for a minivan. I put down a large deposit at Brown VW on July 4 2015 on a minivan. This is the first time I purchased at Brown. I am a first time mom and was hoping the minivan would make things simplified for me and my son. It's been the exact opposite. On July 6th I return the van because I was experiencing issues with the van. I have had trouble since the vary beginning. I did not receive the bill of sale, finance information, or any paperwork stating the specifics about the sale. I have spent a lot hours since the 4th at Browns trying to resolve these issues to no prevail. It's been three weeks now with no resolve. I have had a horrible experience. I want my money returned. More

WARNING – This Dealership Reneges on Their Word! I can’t believe how unscrupulous this dealership is!!! I have been searching for a new car to replace my old car which had recently died and was not I can’t believe how unscrupulous this dealership is!!! I have been searching for a new car to replace my old car which had recently died and was not worth fixing. I opted for a VW Jetta Wagon and found the perfect one advertised at this dealership. I spoke to and also e-mailed salesman several times and we worked out the details. There was no haggling on either side as I agreed to pay their originally advertised price. I was sent a quote with all of the associated costs and the final out-the-door figure and was also sent an account router number to send the payment to. I offered to give them a deposit in one of our earlier conversations but was assured that I didn’t have to worry as they would hold the car for me. Well, I couldn’t believe what happened next when I was going to pay for the car…THEY SOLD IT RIGHT OUT FROM UNDERNEATH ME WHILE AT THE SAME TIME ASSURING ME THAT THE CAR WAS MINE! What type of dealership would do something so dishonest like this? I will never, ever do business with this dealership again! More