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Safford Volkswagen Richmond
Richmond, VA
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 222 reviews
November 12, 2025
It was great. I originally planned on going to the West Broad VW but they wouldn't even pick up the phone or let me leave a voicemail. Safford immediately picked u I originally planned on going to the West Broad VW but they wouldn't even pick up the phone or let me leave a voicemail. Safford immediately picked up once I called and got me an appointment 1 week earlier. Also, I have never ever had a service advisor open my door for me after it was done being serviced. Carrie was kind and efficient. More
by Sanroquezairra
Verified CustomerEmployees Worked With
Carrie
November 11, 2025
Destiny was great to work with and very knowledgeable about the car. I really appreciate her help in picking out my car and getting me a great deal. about the car. I really appreciate her help in picking out my car and getting me a great deal. More
by jacobroark03
Employees Worked With
November 11, 2025
Two points - the app used by the dealership is not intuitive; the estimate I received had double counted one service, and when I declined one it declined both. Second, I don't think the service tech t intuitive; the estimate I received had double counted one service, and when I declined one it declined both. Second, I don't think the service tech tried very hard to diagnose the noise coming from my front suspension. More
by BRENTAPPONYI
Employees Worked With
Daniel
November 10, 2025
Excellent customer service, will to service. Will definitely use the service in the near future. Will definitely use the service in the near future. More
by lovetowanda694
Employees Worked With
Other Employees :
Andrew Dalton, Karl Solid JR, Carrie Shipp
November 10, 2025
Quick appointment. On the day of service the team was on deck to receive my vehicle. On the day of service the team was on deck to receive my vehicle. More
by lovetowanda694
Employees Worked With
November 10, 2025
Pleasant customer service, prepared and informed, was a bit of a wait but this is unusual for this dealership bit of a wait but this is unusual for this dealership More
by ilonaes
November 09, 2025
Always friendly. They do good work but are overpriced on many of the services they offer. They do good work but are overpriced on many of the services they offer. More
by ITCULHAPUN
Employees Worked With
November 09, 2025
Good team. Knowledgeable people. Dealership treat their customers well. Will recommend of their professionalism. Great! Knowledgeable people. Dealership treat their customers well. Will recommend of their professionalism. Great! More
by blessb771
Employees Worked With
