Safford Volkswagen Richmond

The renovation is all around. The dealership itself along with the customer service is amazing. The dealership itself along with the customer service is amazing. More

Always an excellent service; the renewed facility is great, and it makes the wait very pleasant. The quality of the repair is always great and the customer service is second to none. great, and it makes the wait very pleasant. The quality of the repair is always great and the customer service is second to none. More

Great service and very professional. Kept me informed on what was going on with my vehicle. Kept me informed on what was going on with my vehicle. More

Daniel Baril unfortunately is not truthful in updates on the status of your vehicle repairs. Additionally, my car wasn’t test driven prior to being alerted for pick up so I arrived to an inoperable vehicle the status of your vehicle repairs. Additionally, my car wasn’t test driven prior to being alerted for pick up so I arrived to an inoperable vehicle due to an dead battery after my car had been in the shop for repairs for over 30 days. The service manager, Ronald, I believe saved the day. Forever grateful for his swift thinking. More

Very friendly and competent customer service. Communicate with me; keep me informed on service progress and unexpected issues explained and honest resolutions. I interacted particularly with Dona Communicate with me; keep me informed on service progress and unexpected issues explained and honest resolutions. I interacted particularly with Donald and Ms. Brown last time in and both are treasures; especially because they tolerated my humor. More

Friendly and efficient Donald was very friendly and efficient. He took the time to explain all the repairs that would be needed, the cost, and timeline. The service was completed a lot sooner than I ha efficient. He took the time to explain all the repairs that would be needed, the cost, and timeline. The service was completed a lot sooner than I had expected. Thank you Safford Brown VW More

Safford Brown is a great dealership to work with! Any questions or concerns I have about my vehicle they will ensure that I am well taken care of! Jonathan, Don, & the rest of the team are awesome! T Any questions or concerns I have about my vehicle they will ensure that I am well taken care of! Jonathan, Don, & the rest of the team are awesome! Thank you all so much!! More

Inflated prices for service and parts. You can get the same work done elsewhere for almost half the price. There is inconsistency between what is being done on the car and what the custome You can get the same work done elsewhere for almost half the price. There is inconsistency between what is being done on the car and what the customer is told. Spent about $225 just to get car diagnosed with needing a new battery and ended up having to pay over $550 for that diagnosis & installation of the battery. Another dealer would have done all of it for almost half the price so it was a loss. Also, an airbag error light came on as soon as I drove the car home. They completely ignored the error and when I called about it they said it had nothing to do with the battery being changed and would charge another $250 to diagnose it so now we can’t drive the car. I will not go back unless it’s for a recall on a part. More

Great place for service and to buy a car great people love the place Great love the place Great More

I’m very satisfied with the dealership experience; their team was professional, friendly, efficient, and helpful. team was professional, friendly, efficient, and helpful. More