Safford Volkswagen Richmond

BEWARE! I have purchased 3 cars from this dealer in 1-1/2 years. I almost purchased a 4th today. The service department is super. The sales and financing I have purchased 3 cars from this dealer in 1-1/2 years. I almost purchased a 4th today. The service department is super. The sales and financing staff is terrible. The first car, new Pasat, delivered to us with a dent in the roof. Lucky we noticed it before departing the dealer. Second car, the engine compartment full of leaves and sticks, appeared to never been opened for delivery routines. Third car we were deceived regarding a purchased maintenance agreement on it and the second car. Of course the financing ace that sold us on it is long gone, they couldn't even produce the paperwork showing us the agreement the financing person had to sell us on the product. They are being difficult in righting the situation. Making it very difficult to obtain a refund for the agreement and trying to "prorate" something not used. My next set will be VW America and then court if I am not satisfied. JUST BEWARE. More

amazing! I am writing to affirm the friendliness and ease of coming to Volkswagen after speaking with Kimberly Creech. She calmed my fears and re-assured me th I am writing to affirm the friendliness and ease of coming to Volkswagen after speaking with Kimberly Creech. She calmed my fears and re-assured me that the time is NOW to come and speak about a new lease. I have been totally satisfied with my Jetta and was hesitating to come in due to a few repairs that needed to be done.....Kimberly helped me to overcome and take the next step! Super costumer service!!!! More

Worth the drive! Bobby and Ami were great! Nice staff and good selection. They took real good care of us. Thank you for being honest and friendly and the hotdogs! Bobby and Ami were great! Nice staff and good selection. They took real good care of us. Thank you for being honest and friendly and the hotdogs! More

We bought a used VW in March. The sales men were all dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it. STAY AWAY from this dealership!!!!! More

After writing the first review the management of the dealership emailed me and apologized for the salesman who I felt snubbed me. Bill Colgate offered me personalized sales service and they worked with dealership emailed me and apologized for the salesman who I felt snubbed me. Bill Colgate offered me personalized sales service and they worked with me very patiently while we tried to negotiate a Golf. Though I ended up buying a different car, I dragged my friend back when she needed to buy a new Volkswagon. Bill followed up with me every step of the way. More

Would never take my VW anywhere else!! Jeff is awesome. Thank yo for saving me so much $$$ on the last visit. See you in 5000 miles. Thank yo for saving me so much $$$ on the last visit. See you in 5000 miles. More

I will not say anything bad about the other VW Dealerships in town because everyone has a bad day. I will say that this was the best car buying experience I have had in years. I love my TDI Passat Dealerships in town because everyone has a bad day. I will say that this was the best car buying experience I have had in years. I love my TDI Passat!! Colby Hall was my salesman and what a great guy!! More

I just bought my 3rd Volkswagen from Brown's. I am not one to fill out online reviews as a norm, but I feel obligated to share how well this dealer does business. They really do it all the right way. I ha one to fill out online reviews as a norm, but I feel obligated to share how well this dealer does business. They really do it all the right way. I had a problem with my last car after the warranty expired. The GM (Bill Colegate) there pretty much hand held my wife through the repair while I was out of the country on business. This is the kind of service that is the norm with them. And just so everyone knows, they fixed the car for my wife at no charge. You have a customer for life. More

Good professional attitude from Mr. Cooper. He apologized for the extra time that I had to have the car in because the required part didn't come in when he though it would. I appreciate the honesty. He said for the extra time that I had to have the car in because the required part didn't come in when he though it would. I appreciate the honesty. He said the part didn't come in but when it did, the car would be fixed. He took care of some recall stuff which i didn't even know had been issued. Good exerpience. I just wish the car itself was less repair-prone. Overall, Mr. Cooper handled everything well. More