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Safford Volkswagen Richmond

Richmond, VA

4.5
222 Reviews
The team at Safford Volkswagen Richmond would like to welcome you to our dealership in Richmond, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Richmond, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Richmond count on the high-quality vehicles and services found at Safford Volkswagen Richmond, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 222 reviews

March 21, 2012

I bought a certified pre-owned vehicle from Brown's and discovered that the fuel door was inoperable. I brought the car in for another reason and they ordered the part. When I returned to have the part ins More

by JDacosta2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cooper
Mar 22, 2012 -

Safford Volkswagen Richmond responded

After close review of this incident it has been determined that we were in fact at fault. Consequently we have refunded his $50.00 and have contacted him with regard to his refund and have expressed our apologies to him. Bruce Case Sales Manager Brown's of Richmond

Mar 26, 2012 -

JDacosta2012 responded

I would like to take time to mention that Brown's has taken time to reach out to me and explain where the disconnect in my experience took place. I appreciate the ability of a business to admit when a mistake was made and the willingness to work to make things right. Kudos to Brown's for following up and making efforts to address my complaints. Jdacosta2012

March 12, 2012

I've used this Brown's VW for over 5 years now and have always found them to be great to work with. Scheduling appointments is easy. Shuttle service is convenient. Waiting room is comfortable. I've always More

by sjlheureux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cooper
December 30, 2011

Brown's VW service department always gives me a scheduled time for my regular service appointments and always has my golf ready within about an hour. It is rare to find a place that can do any maintenance on More

by kenlippold
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Blaylock
December 03, 2011

Just to give a little history in reguards to colby hall.....colby and i used to go to school together and where i purchased my corolla over 4 years ago,he also was working there at the time.now since More

by niknik819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
colby hall
November 20, 2011

Colby was extemly helpful. I purchased a used 2005 escalade. Mr. Hall went out of his way to make sure I could get the proper financing with fair apr rates. He was very polight and effective. He allow More

by eburke4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Hall
November 10, 2011

I called Colby back in march of 2011 and told him I was looking for a Acura TL. Within a week, he called me and told me he had the car waiting for me. He had the financing worked out when I arrived. It was More

by rboothe99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
colby hall
November 10, 2011

I had an awesome experience working with Brown's VW... Colby Hall was great! He's huge so I was pleased to find that he was a gentle giant. He took great care of my transaction and made sure I was deliver More

by Vasfinestrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Hall
October 26, 2011

I believe this dealer was very informative and speedy. All of my questions were answered and the sales associate delievered on the product that was requested. More

by letus11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Hall
October 14, 2011

Colby Hall was a fantastic sales representative. He was patient and answered all of my questions. I was very pleased with my service and would recommend this dealership and my sales representative to anyo More

by jonescn2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Hall
October 03, 2011

Mr. Hall was an excellent sales rep. His customer service was fast, friendly and he aimed to please his customer. I would recommend him and this dealership to anyone whom may be searching for a new or used v More

by Stevo88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Hall